Hospital in Livingston

“I’ve had four recent visits to Carmondean Medical Group and telephone appointment to discuss my results and each time the care has been outstanding. The first time, I called around 8:15 a.m. with some symptoms I’d had for a day or two. I expected to see a DN, but the receptionist advised I’d need to see a doctor instead. I was given a same-day appointment for 10:30 a.m. with Dr. Newell, who was amazing—so kind and thorough. I got my prescription, and everything was handled efficiently. A few days later, the pain was still there. I called again, got seen quickly, and my prescription was changed. During my follow-up, I was supported every step of the way. Unfortunately, I later had an allergic reaction and was struggling to breathe. I called around 5 p.m. and got a quick call back from a doctor, who asked me to come in for a 5:30 appointment. This time I saw Dr. Gray, who was also lovely and reassuring. The entire team—from the receptionists to the nurses and doctors—has been fantastic. After some difficult experiences with other practices in the past, Carmondean Medical Group truly stands out. You all deserve 5 stars. Thank you for everything!”

“I am a new patient at Howden Health Centre, granted it is difficult to get an appointment which i assume is purely down to the number of patients they have ,however i would like to say this. Today I attended an appointment with the Nurse, her name is Shanna, i cannot thank her enough. Shanna is extremely knowledgeable and skilled within her field. Shanna was very thorough with going over my previous blood results and answered any questions i had. Shanna is certainly an asset to this Medical Practice along with being, in my opinion a very valuable member of the NHS. Shanna will go along way , extremely profession and at the same time remains friendly making me feel at ease. Many thanks.”