Airport café in Hounslow

“The long line was worked through quickly and there were lots of options. The barista Nimi even checked the items I had grabbed to make sure they were of good quality before I purchased them. Well done!”

“Saraswati served me today and she was extremely professional and friendly! Would highly recommend!”

“During my visit to the exclusive British Airways area at London airport, I discovered Itsu — and it was an absolutely delightful experience. Amid the rush, I found an oasis of calm, elegant design, and healthy food. The variety of breakfasts, snacks, and drinks was beautifully presented, radiating freshness and well-being. The service was impeccable, and the modern, minimalist decor completed an experience that exceeded all expectations. One detail I found especially chic was the invitation to take a paper bag to store leftovers and deposit them in their containers, with no extra charge. A simple gesture, yet full of intention: practical, eco-friendly, and stylish. Without a doubt, it’s the most pleasant food franchise I’ve ever enjoyed while traveling.”

“excellent service. i was worried due to previous reviews from here but i found them unfounded. my sandwich was warm on plate and my drink was made right and got l stayed hot while i read my book while waiting out some rain. the staff was friendly and i am sure anyone who stops by will have a similar experience”

“Warm and helpful staff and Manager William was very understanding, patience and cheerful in his work. My friend claimed his free birthday cake from the Costa in Premier Inn terminal 4 a few times yet the staff kept saying they couldn't do it due to different reasons. By the time we reached Heathrow Airport terminal 2, the free gift voucher already expired but the manager William tried his very best to give my friend 50% discount for the cake and help my friend to claim a free drink . It's really not so much about the free food and free drink but the birthday experiences and surprises from the birthday gift from Costa and their staff matter to us more. Thanks again Costa for all the delicious toasties and coffee. I will definitely visit Costa again when l come to UK.”

“Superb menu fast service they have a seating area where u can charge your device so totaly worthed”

“Natalia was absolutely wonderful – very friendly and always smiling. The service was perfect, and the coffee she made was excellent. Please make sure not to lose such a great team member!”