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“Love Jack Wills. Yes it is expensive but most quality items are these days. Sometimes the younger members of staff can be a bit rude and act a bit petulant but still love the brand and the effort gone into displays etc. Prefer to shop online so I don't have to deal with the staff. Not all are bad but there always seems to be a couple members of staff talking whilst ignoring you and then act as if you've interrupted something important by requiring their assistance. Sorry, I just want to spend hundreds of pounds but nevermind, I'll do it online so you can continue gobbing off about your weekend.”
Address: Hounslow TW6 1QG, United Kingdom
Website: jackwills.com
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“Very good service and hospitality.”
Address: 6a Cavendish Parade, Hounslow TW4 7DJ, United Kingdom
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“Great service, smelt nice and was lovely experience”
Address: Hounslow TW6 2GA, United Kingdom
Phone: +44 20 8283 8343
Website: uk.burberry.com
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“Awesome jewellery and great price and service. Very prompt delivery”
Address: Prince Regent Road, Hounslow TW3 1NJ, United Kingdom
Phone: +44 7551 290257
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“Very good quality and Corona safe”
Address: 328 Bath Road, Hounslow TW4 7HW, United Kingdom
Phone: +44 7436 469446
Website: designed4me.co.uk
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“Very good visit recently , staff were great and helped me find what I wanted”
Address: Hounslow TW6 3XA, United Kingdom
Phone: +44 20 8897 1847
Website: lacoste.com
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“Very humble and polite Seller (I have read the other reviews but my experience was totally different) I can't say of the price but very genuine Product - weight wise and of course it looks amazing. Will definitely recommend”
Address: 276 Bath Road, Hounslow TW3 3DQ, United Kingdom
Phone: +44 20 8572 7700
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“Walking into Burberry feels much more intimate and stylish — I fell in love with their iconic trench coats, scarves, and small leather goods. The team was helpful and knowledgeable, offering styling tips and a bit of fashion history along the way. While the prices reflect the prestige of the label, Burberry’s timeless designs make their products feel worth the investment — especially when you’re looking for something truly special.”
Address: Hounslow TW6 1QG, United Kingdom
Phone: +44 20 8564 8125
Website: uk.burberry.com
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“expectional customer service at this airport location. easy, fast and attentive. i wish they have more stock items at heathrow like their stores in London central.”
Address: Hounslow TW6 3XA, United Kingdom
Phone: +44 20 8897 9151
Website: uk.burberry.com
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“Update in 2025: No longer VAT-free. Better off buying in France (but the stock is limited) and detaxing. Sales team were helpful and kind and were happy to explain that the tax situation changed since my previous purchase. Lots of WOCs and classic items. No beige or nude WOCs since those are often hard to find. 2018: VAT-free Chanel store at Heathrow (VAT-free if you’re a non-EU resident)! There’s another store at Terminal 5 too if you’re looking for something hard to find (I believe they will call and ask for you). Staff are helpful and professional. Was able to browse and complete a purchase of a purse within a 10 minute span or less (flight was departing soon). The saleswoman was able to get the purchase done efficiently and get me out the door to my flight.”
Address: Nelson Road, Hounslow TW6 1QG, United Kingdom
Phone: +44 20 8754 1000
Website: services.chanel.com
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“Excellent service and products with very good price (-30% from the decreased airport price).”
Address: Nelson Road, Longford, Hounslow TW6 1QG, United Kingdom
Phone: +44 20 8745 2028
Website: tedbaker.com
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“The lady at the counter is very kind and beautiful,”
Address: 넬슨 로드, Longford, Greater London, United Kingdom
Phone: +44 20 8757 1286
Website: bulgari.com
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“I had a great customer service here today. I was dressed like a slob changing between flights, rushed in just to check after a large burgundy tote bag for my wife (that is sold out in UAE online and NYC), and Raj and his colleague answered my questions, complimented me on my vintage Cartier watch, served me promptly and made a few friendly jokes. Thanks guys I hope you have a great day!”
Address: Hounslow TW6 3XA, United Kingdom
Phone: +44 20 8745 6000
Website: stores.cartier.com
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“Currently in a temporary space as they remodel. Nice selection. Very friendly, helpful service. Karolina was great to work with.”
Address: Wallis Road, Hounslow TW6 2GA, United Kingdom
Phone: +44 20 8283 6339
Website: prada.com
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“Nice and friendly staff. Liked my purchase”
Address: Hounslow TW6 3XA, United Kingdom
Phone: +44 20 8976 5055
Website: on.gucci.com
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“This is a very small duty free Ted Baker. It has a range that suits my taste though. I found the prices very reasonable aswell. Jeans for 80 quid!”
Address: Inner Ring East, Longford, Hounslow TW6 1AP, United Kingdom
Phone: +44 20 8976 7590
Website: tedbaker.com
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“Kinda surprised by the other reviews regarding staff. We were helped by Joycy, and she was super helpful and very pleasant. Also, we ended up losing our receipt to get reimbursement for lost bags. I was able to call and spoke with Sharada, and she took the time to immediately look up our receipt and email me a copy not even 5 minutes later. She really saved our button on that one. Thanks, Sharada! Inventory was a bit limited, and prices were a bit high. But, that is to be expected at an airport location. Overall, I was happy with the experience.”
Address: Hounslow TW6 2GA, United Kingdom
Phone: +44 20 8283 8296
Website: reiss.com
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Address: Inner Ring East, Longford, Hounslow TW6 1EW, United Kingdom
Phone: +44 20 8976 7570
Website: bulgari.com
“Amazing jewellers, i had a broken necklace which was really sentimental to me and they fixed it within a day with no heat damage to the pendent, very professional and very lovely people here. Thank you again!”