Occupational therapy in Sheffield

“Very helpful and freindly staff.”

“Went for my mammogram friendly staff appointment on time”

“You can talk about your problem”

“All of our midwives went above and beyond to give my wife fantastic care during labour, delivery and recovery. They were kind, empathetic, and informative throughout, and we really had the feeling of a team around us helping us through the experience.”

“Fabulous service, at first it felt a bit onerous to fill in the online referral but it was very user friendly and did help me to focus and be clearer about my symptoms which saved time in the face to face appointment (which I opted for although was given the option of a telephone consultation instead). I was kept quickly up to date regarding my request and telephoned within 2 hours to be offered a same day appointment which was totally satisfactory.”

“I wanted to write a review as a parent, having had a child admitted here last year. I have to admit when I googled the place once I knew it's where my child would be going, the reviews scared me at a time I was already scared. At the time it gave a score of about 2.4/5. I could tell, looking through, that they mostly seemed to have been written by children, but that did nothing to ease my fears or worries. I didn't need to worry though. Right from the first time I pulled in to the car park, the staff were nothing but helpful, kind and considerate. My main experience is of Emerald Lodge. Unlike my experience of a long term stay with my child in a general hospital, it was clear that every member of staff I dealt with here was understanding and empathetic with appropriate awareness of mental illness, and the ability to separate the illness and the child. At their worst, I know my child would say horrible things to the staff, and lash out - entirely caused by the illness, or at least their fight/flight response triggered by it - but the staff continued to treat both my child, and I, with respect, concern and care. Again, this is sadly not the response I experienced after challenging behaviours on a general children's ward, so it was refreshing not to feel judged and like I was responsible for bringing up a disrespectful child. I had to deal with numerous staff over a 4 month period there, and whilst there are some names who will always stick out to me as having gone above and beyond, there is not one person I felt didn't do an amazing job. My experience of the staff at the school there too was also brilliant. Caring people who were happy to talk to me, show me their classrooms, tell me how they'd come up with activities and topics to spark more engagement and interest from my child. I knew I could contact any time, and get an update, even if I'd been there just a few hours before. I knew if it all became too overwhelming, and I ended up a sobbing mess sat on the floor of a corridor, I wouldn't be judged or ignored - someone would make time for me if I wanted it, whether it was to bring me a cuppa and a tissue and give me space, or give me a hug and sit with me. I'm hoping by writing this review I get to help put at least one parent's mind a little more at ease. I know for a fact if my child was the kind to write a review, it too would probably be negative like others on here - but they spent those months there as a child, with a severe illness, away from home, battling their thoughts and being made to follow a routine, including eating, which was something their illness didn't want them to do. Of course they won't say they loved it there. But as a mum, I saw the progress these people helped him make. I saw staff at all levels doing anything they could do engage with him and win his trust. Even now, a good 2 months after discharge, he still uses techniques he was exposed to there, because they helped. He will refer to how certain staff would help him in similar situations (e.g. "we could do what Nick helped me do"). He will randomly comment "I wonder what they're doing at Becton", or remember activities he did there. My child still has a long way to go before he's recovered, if that ever happens, but from the boy who entered Becton, to the boy he was when he left, I just never thought he'd come so far in such a relatively short amount if time. If you're a parent reading this, my heart goes out to you, as I wouldn't wish the illnesses that require going somewhere like here on anyone... but equally, I hope this review helps you feel a little less worried, and gives you some element of hope. I know I will forever be grateful to the people who looked after my son, helped him battle against his illness, and helped him be well enough to come home. I hope with all my heart I never have to go back, but I know if I do, and we receive the level of care we experienced on our first admission, that I can be confident my child is in a place that will help them.”

“Attended this GP practice with my husband - we were referred by my husband’s GP practice - the GP was great really kind and very helpful. The staff were friendly too. Makes a difference when the GP genuinely wanted to help would 100% recommend - Mrs Marritt Sheffield.”

“Excellent experience today, v well organised and friendly. I don’t have any problems getting an appointment when I need to.”

“Fantastic best mental health team I ever had Catherine was amazing with me i wish I had her back”

“Staff here have always gone above & beyond. Never had a problem. Receptionists are always helpful. Don't know why people leave negative reviews. We need to understand surgeries these days have 3x more patients than they did before so sometimes will struggle to get people in on the same day. Plus you will always get them patients that will book appointments for the most unnecessary thing which inevitably takes up slots someone else could have with a more serious problem.”