Imtiaz and his delivery partner came this morning with apologies for being early. I'd not slept and didn't thank them enough for their swift and kind service. If Imtiaz and/or his delivery partner are reading this, thank you so so much. I would recommend you to everyone with a gold, 5 star rating. Thank you again x
7 DAY Delivery untrue!!! I ordered and paid in full for a bed settee, with a guaranteed 7 days delivery! I received a email to say my furnish was in the storage and being delivered on the premised delivery date. I also had a text message with the tracking message and the driver’s name to say it was being delivered on the same day. I waited six hours on the delivery date, couldn’t contact the driver couldn’t contact the warehouse. Couldn’t contact anybody. I’ve contacted funiture Village by email, telephone call, no response, no apologies and I still haven’t received my funiture!
This is only a one star review because I can't add a no star review. On 19th July 2023 I purchased the Islington black leather 3+2 seater sofa set online from Furniture Instore. I paid £699.99.. By May 2025, the middle leg on the two seat sofa has collapsed three times and replacements have been required, and the middle leg on the three seat sofa has broken once. The material of the seat cushions on both sofas had worn away in large patches, and the seat cushions on the two seater had deformed. I contacted Furniture Instore and requested a refund, which they refused. I then cited the Consumer Rights Act 2015 that makes it an implied term of the contract that goods be as described, fit for purpose and of satisfactory quality (which was not the case, as the sofas were in such poor condition that I couldn't even donate them to charity). They then offered me 50% discount on another sofa which I refused, as I didn't intend to spend even more money on another sofa from Furniture Instore. They told me that was the best they would offer, to which I replied that my next step was court action (a first for me). I raised a case with the small claims court, which Furniture Instore didn't respond to by the deadline, and then raised a CCJ against them. Subsequently Furniture Instore contacted me (after the court had contacted them), and refunded the full cost of the sofas, plus the £70 court costs I had paid. I obviously wouldn't buy from Furniture Instore again, but this has been my own bad experience, and other people may have had a more positive transaction. Caveat Emptor!
I am always dubious when trying a new store and especially when shopping online. But I cannot fault the furniture store. The communication was excellent and they answered any questions I might have and confirmed the deliver two days before as they promised. The sofa arrived and the delivery guys were polite and superb, also were happy to wear protection over their shoes to keep my house clean. Very happy with the sofa, it was cheap but the quality is great and looks great in my new office. Highly recommend these guys.
I received two sofa's. I opened them both after 5 days as this was the only time we could install. The first order was fine and the other was delivered with a rip on the corner which is an obvious manufacturing fault on the stitching of which images were provided etc The company refused to accept any liability and we are left with one faulty sofa. I am going through the process of having to contact the ombudsman to resolve this issue, and quite frankly this is the worst customer service I have ever received. They are saying that this wasn't delivered with a fault but why the images clear show it is where the stitching is and not a delivery or user fault. It is clear manufacturing defect
Absolutely sensational service from start to finish. Everyone I've dealt with have been really friendly and helpful, which is becoming rare in the modern day. Ordered late on a Sunday and delivery arranged for Thursday morning and I could not be happier with the sofa. Delivery guys were fantastic and super quick. Outstanding company
FurnitureInstore is located at 440-450 Stoney Stanton Rd, Coventry CV6 5DG, UK
You can contact FurnitureInstore at +44 24 7670 5600
You can find directions to FurnitureInstore by following this map link