The Veterinary Clinic

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Reviews

1. A Howe ★★★★★

   Julie was our initial point of contact and did everything she could to accommodate seeing our Whippet who had suffered an attack from another dog on a Sunday. We have moved from our previous vet to this practice now. The vet we saw made Misty a priority and the surgery was completed really quickly and Misty was back home just after lunch with review check ups planned. The invoice came out less than the initial estimate too so that is always welcome.

   almost 3 months ago
2. Sarah Darby ★★★★★

   Having had a few negative experiences at other vets — and with our dog being a nervous boy at the best of times — it’s fair to say that a year ago he wasn’t the nicest patient. We happened to visit New Hall by chance, and it has completely changed the game for us. Following their recommendation for social visits, he’s been popping in every month over the past year just to say hello, have a few treats, and enjoy a quick game with his beloved tennis ball. The transformation has been incredible — our once terrified dog now wags his tail and greets the staff instead of cowering in the corner. Thank you! To everyone at New Hall for taking the time to build his confidence and make him feel safe. The dog who used to snarl and growl out of fear now looks forward to visits, wanting fuss and attention instead. I used to think trips to the vet would always be traumatic for all of us, but thanks to the amazing team at New Hall, that’s no longer the case. For the first time since he was a little puppy he had his injections with no problems, no howling, or having an accident due to fear. He wasn't man handled or dragged out the back to be treated and I didn't leave feeling like the worst dog owner in the world. They genuinely care, listen to your concerns, and go above and beyond to make sure every dog is comfortable — taking things entirely at their pace. I couldn’t (and wouldn’t) go anywhere else.

   almost 5 months ago
3. ian ross ★★★★★

   ⭐⭐⭐⭐⭐ 5 stars – Exceptional Care for Special Dogs I can’t praise The Veterinary Clinic on Walmley Road enough. From the moment you arrive, the team welcome you with warmth and genuine care, and it’s clear they truly love the animals they look after. A very special thank you to Jenny, who is simply outstanding – a true 10 out of 10 in every way. She has been caring for my beautiful dog Skyla, who is an amputee and uses a wheelchair after surviving a traumatic accident. Despite her challenges, Skyla is full of life, and Jenny treated her with such patience, compassion, and respect. It’s rare to find a vet who truly understands the unique needs of disabled and special-needs dogs, but Jenny went above and beyond. She explained Skyla’s care in detail, answered every question without rushing, and made sure Skyla felt calm and safe throughout her visit. The kindness and empathy she showed meant the world to us. The clinic itself is clean, organised, and run by a wonderful team who all share the same dedication to animal welfare. If you have a pet with mobility issues, in a wheelchair, or an amputee like Skyla, I cannot recommend this practice highly enough. They provide not just exceptional veterinary care, but also genuine understanding and support for both you and your pet. Thanks to Jenny, Skyla continues to live her best life with comfort, dignity, and happiness – and for that, we are forever grateful.

   almost 7 months ago

1. Настя Настя ★★★★★

   We've had a great experience with this practice and couldn't be happier with the care our pets have received. All of the staff are incredibly friendly, compassionate, and consistently go above and beyond to look after the animals in their care. An experience that really stood out was when our dog needed stitches after a bite. The vet managed to perform the surgery the same day, even though our appointment was later in the afternoon. We were so grateful for the responsiveness and dedication of the team. Special thanks to Lorraine, Jenny, and Zdena, who have all provided exceptional care to our dog recently. They were kind, professional, and took the time to make both us and our dog feel safe and well looked after. As pet owners, we always feel listened to. The staff makes sure to explain every option and never pressures us into unnecessary treatments, it's clear they care about the wellbeing of the pets more than anything. The clinic itself is clean and welcoming.

   almost 9 months ago
2. Elliot Smith ★☆☆☆☆

   Absolutely shocking first experience from this vet, “Pete” the vet carer has no shame, more interested in going home “in 10 minutes” than doing a professional job and care work! Spent £160 only to return back home with my dog in a worse state than when I took her there! Look at how “Pete” left my dog.

   1 year ago
3. Alison Foden ★★★★★

   Very friendly reception/nurses & a really lovely vet who listened to what I had to say, was lovely with my cat & made sure I knew how much everything was going to be. Very impressed.

   almost 3 years ago

1. Luke Thomas-Evans ★☆☆☆☆

   Avoid this practice/group at all costs, they’re beyond incompetent. The last 3 occasions that I’ve had to take our puppy to this practice there’s been an issue, either the receptionist is rude, they’ve tried to over charge for services or failed to book appointments. In additional to this, I’ve been made aware that the nurses and vets are targeted on giving out follow up appointments to ensure they obtain maximum charges from each client. We will be switching back to our old vets that we’ve used for the last 10 years even though it’s a 40 minute drive!! Good luck to anyone that wishes to signup or continue to use the practice.

   almost 3 years ago
2. Jenny Hitchins ★★★★★

   Fantastic professional friendly vet practice. They looked after my cockerpoo Billy wonderfully

   almost 3 years ago
3. Paul Edridge ★☆☆☆☆

   I have just taken my dog here, he is limping,, I have had no diagnosis other than being told that he could probably do with a CT scan or X-ray and that it would cost upwards of £1500 and that they do not deal with insurance so I would have to pay up front and claim the money back, on its own I would accept that as some vets do and some don’t however, The Vet prescribed painkillers and I have been charged £44.53 for 32 ml of Loxicom — YES £44.53 — for something that I would normally expect to pay no more than £25 from a Vet and can buy online for £10. In total they have charged me £98.33 for a 5 minute consultation and a painkiller. This is a disgrace, when I got home and looked at the receipt I immediately rang up to check the cost and was told that that is just what they charge, when you consider that not long ago a friend had to take his dog to an emergency Vet on a Sunday and was charged less than this for a thorough examination and the exact same painkillers it puts it in to perspective. THIS VET IS A RIP OFF and I will be changing vets straight away.

   almost 4 years ago

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