Mountain Warehouse

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Reviews

1. Bradley Nathaniel-Thomas ★★★★★

   Brilliant customer service. Went in for help with issue I had with an online order. Won't go into too much detail here since it's with a different company that left the security tag on. They listened to my issue and took the security tag off for me. I showed the receipt. They were very helpful and friendly. Lovely atmosphere, can’t fault it. I really appreciate their support and wish them all the best. Top work! I bought some great hats from them as well

   almost 7 months ago
2. Peterowsky ★★★★★

   First time camping, and I got so much great advice from Aaron. Very helpful guy, credit to the company, and exactly the reason why I'm glad I came into the shop instead of getting everything off of internet.

   almost 8 months ago
3. John Price ★★★★★

   A very good outdoor equipment shop with a huge range of kit for sale. Reasonable prices and very helpful staff. They have a '3 for the price of 2' promotion for some items at present.

   1 year ago

1. Mazz Russell ★★★★★

   I have always found the staff helpful and polite. The manager is brilliant and nothing is too much trouble. They are excellent on returns/or replacements. And on line and in store is a combined good experience. Highly recommended. Thank You

   almost 2 years ago
2. Teresa Jenkins ★★★★☆

   Popped in as there was a sale on ! Found quite a few tops at a good price, helpful staff.

   almost 3 years ago
3. Anne Drinkwater ★☆☆☆☆

   Appalled at the discraceful DISABILITY Faciities here in 2022. Although the staff were pleasant and helpful we were made to feel like second class citizens because of my husbands disability and left feeling like rejects of society. On asking for men’s shorts we were directed upstairs ( no lift) a genuine mistake on a staff members part , then found some downstairs. Directed upstairs again for changing room but halfway up remembered a downstairs changing room so husband had to be manhandled back down stairs as no stair railing on bottom 6 rungs of stairs. Staff kindly helped but his dignity was badly damaged as independence to shop himself is very much desired. The tiny fitting room at back had no seat , staff member searched hard to find one. Second larger fitting room full of boxes so he had to change in dirty storeroom with no curtain while I blocked the door. A customer outside made it very obvious that she wanted a staff member to find shoes for her in store room and staff member unable to enter as as he was in his underwear. He was terribly embarrassed, felt a nuisance and a second class citizen and we left in tears. Although staff tryed to help the facilities here at Mountain Warehouse do not allow disabled people to be independent, having been manhandled and sat in an open storeroom. Absolutely disgusting treatment Mountain Warehouse. Senior Management should be throughly ashamed of themselves. Shame on you. We have never been treated like this before in the whole 2 years my husband has had his stroke. He fought so hard to walk again and be self caring you have completely destroyed the work of our wonderful NHS and his struggle in an instant. If you are Disabled avoid this Store like the plague.

   almost 3 years ago

1. Rowan Tully ★★★★★

   Friendly staff. I had a big shop with different discounts and they were very helpful with payment making sure I got all the discount items. I was very pleased

   almost 3 years ago
2. Karen Patricia ★★★★★

   We called in the Cardiff branch today and had some amazing coats on sale, over six hundred pounds worth for one hundred and fifty to be honest!!! If you need a new warm or waterproof coat get there as soon as you can!!! Up to 80% off some lines. Also really pleased to find Animal stuff there as they have now bought the Brand.

   almost 3 years ago
3. Val Bodden ★★★★★

   Collected trainers from shop. Too small, but found nicer pair and they were half price in sale! Staff rushing about stacking new stock, but female assistant very helpful, especially with refund and new purchases.

   almost 4 years ago

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