B&Q Coventry - Brandon Road

Reviews

1. Muhammad Ajij ★☆☆☆☆

   Poor delivery from this store. No contact was made to inform me when a delivery attempt will be made. They then marked it as delivered, had to call 3 times to get it organised for redelivery, profusely arguing my case saying I have it all on CCTV. Only for it to arrive today with missing items substituted with other items, delivery was accepted by another person, otherwise I would have rejected the delivery. I purchased 4 x 12mm pine quadrant. Instead I have been given 3 and 1 x pine scotia. Attached image shows the barcode difference. Delivery department dont even answer the phone, I remained on hold for over 15 minutes, before the phone was put down on me.

   almost 5 months ago
2. MP_VIP 01 ★★★★★

   A big shop with wide range of home and garden articles. Just the staff is too short, waiting more than 10 min on aisle for an employee to help me, on Sunday

   almost 6 months ago
3. Chelsie Whitmore ★★★★★

   Chirag was so helpful at helping us choose a kitchen that worked best for us! Nothing was too much, and showed us lots of different options and explained everything really clearly.

   almost 7 months ago

1. Pat Harvey ★★★★★

   I have just purchased a small garden sheds, from your store by telephone and the assistant Sarah was so so helpful, and patient with me. I would like to thank her and give her 10 out of 10 for being so good. P Harvey

   almost 8 months ago
2. Johnson Yohannan ★☆☆☆☆

   I am writing to express my disappointment and frustration regarding a recent experience I had at your Binley Coventry branch on 30th of June 2025 which has left a very poor impression of your customer service standards. I purchased an air cooler from your store in the afternoon of the day before date, but upon use, I discovered that the internal fan was not functioning properly. I returned to the store the next day to request a return or exchange, in line with the return policy clearly stated on your receipt. Unfortunately, my concerns were not handled professionally. Both the store manager Jason and a female supervisor engaged in an argumentative and dismissive manner. Rather than helping to resolve the issue, it appeared they were more concerned about meeting end-of-month sales targets than honoring your return policy and ensuring customer satisfaction. Another customer, who witnessed the exchange, was compelled to get involved due to how poorly the situation was being handled. Eventually, Jason agreed to issue me a credit note for £180, but the entire interaction was unnecessarily stressful, unprofessional, and damaging to your brand’s reputation. I urge B&Q to look into this matter seriously. Staff should be better trained to handle valid customer concerns respectfully and in accordance with the store’s own policies. A gesture of goodwill or further clarification on how such matters will be improved in the future would be appreciated. I hope this feedback is taken constructively, and I look forward to your response.

   almost 11 months ago
3. Ray Wilson ★★★★★

   Bought 6 doors assistant was really helpful. Delivery drivers were excellent stacked the doors in the hall very helpful all round great .

   almost 3 years ago

1. Sajad Ahmad ★★★★★

   Bought large mdf sheet and had it cut to measurements for shelving. Returned home and fitted exactly. Highly recommended their cutting service, all at a good price.

   almost 3 years ago
2. Chele Willow ★★★★★

   Huge warehouse with nearly everything! Not for people who have trouble walking. We looked at paint colours and were a bit overwhelmed, but one of the staff came over and helped us to see what the colours would look like under different lighting. We brought home small samples to try. We also looked at internal doors which was a bit disappointing for choice. However, we found a corner wardrobe which we surprising really liked! Huge Parking in front with Disabled spaces.

   almost 3 years ago
3. STEVE G ★☆☆☆☆

   After walking through on phone to make sure what I was buying was needed. I put the phone in my inside pocket. Walked towards the door and security came running out. 3 packs of screws on the inside pocket. Same pocket as phone. Let's say nothing was found, because it was my phone. Remember when you have ulcer in your mouth for something you didn't do. Don't expect an apology, not going to happen.

   almost 3 years ago

1. Crina Moldovan ★★★★★

   Thank you B&Q for the lovely kitchen tiles! Affordable and durable. Awesome colour!

   almost 3 years ago

FAQs