Best Student Lets Real Estate Agent in Nottingham

Reviews

1. Manifa Bibi ★★★★★

   I have 2 children that attend Nottingham University and i found this student agency the most helpful right up to moving in and being able to drop off my childrens things. It was such a smooth experience and constant paper pushing. The houses were thoroughly clean and we had such beautiful houses that both my children stayed on for a second year. I have recommended Best Student Lets to follow parents and they like myself have had a wonderful experience with them

   almost 9 months ago
2. H-Rani M ★★★★★

   Just wanted to mention to services i have received from this agency. Both of my children have used agency while studying in Nottingham. Very professional and always going the extra mile. Accommodations been very clean on arrival, furnished and any small issues we have had have been dealt with quickly. From a boiler not working or something need replacing they gave responded and done it within 48hrs. The lady on call is just amazing, happy to help and very understanding. I cant fault them in any way. As a parent is very reassuring my children are in safe hands. I would highly recommend this agency.

   almost 10 months ago
3. Filip Kolodziejczyk ★☆☆☆☆

   Horrendous year, I wouldn't recommend What they did wrong: - If there was a problem within the house, the callout would be quick, but when it comes to actually fixing the issue, they talk the talk but don't walk the walk - Communication was poor all year for simple things, but then if the problem was related to money or any paperwork question, even worse - The worst thing, in my opinion, was them NOT protecting the deposit, only realised this after the tenancy ENDED, that we didn't receive a code or email saying that the deposit was protected, which they MUST do within 30 days when all tenants' deposits are transferred - They returned my deposit 2 months after the tenancy ended. Between the time of tenancy ending and receiving my deposit, there were multiple calls to their office and text messages, which they ignored for a while. The first escalation was sending them a pre-intent letter (WhatsApp), that we will take legal action if they don't return the deposit by the end of the week, which was a bluff and they expertly ignored. Then, when I actually started to fill out the N1 document with particulars and exhibits (which were back and forth between the letting agency, emails from the protection services, which stated that there was, in fact, no money put into the protection schemes), they started to crack and sent it back. However, the process isn't simple, and they expect you not to do nothing and beg for YOUR money back. In the end, I didn't file anything because I got my deposit, but in my opinion, the penalty they would incur is not enough for the time I would spend in the courts as an individual. For your information, there is a 6-year limit from when the deposit was not protected to when you can file a claim (sue), so for future tenants, I would make sure that i make note of EVERY BIT of information and be proactive to not get caught with your trousers down.

   almost 11 months ago

1. Mason Milair ★☆☆☆☆

   AVOID THIS COMPANY, THEY ARE SCAMMERS! They will not return our deposit despite sayings that the full amount will be returned. Didn’t protect the deposit legally either. Terrible customer service, they repeatedly ignore calls and don’t respond to emails. Many issues with housing, such as broken furniture, walls and flooring, that they don’t fix. Please stay away from this letting agency and find better ones in Nottingham.

   1 year ago
2. Bella Mac ★☆☆☆☆

   Best Student Let’s never answer the phone. We have emailed them re the deposit of one of their student properties and have not heard back in over 2 months. We called 2 weeks ago and we were told the deposit was fully refundable by the end of play the following day. This has not been honoured. We are severely disappointed that the student tenancy was not honoured as the week of graduation the Tenants had arrived to the property which was uninhabitable. This has not been rectified or even fully addressed by the team. We expect better service from a company and cannot recommend this to anyone

   1 year ago
3. Eli Ellis ★☆☆☆☆

   Up there with the worst lettings agent. Deducted about a grand from our deposit with ridiculous charges over wall markings, some of which were already there prior to moving into the property. Communication with landlord was always inconsistent, sometimes answering in the middle of the night or outright ignoring messages. Some of these messages have been about fire alarms showing faults, rat infestations outside the property, and leaking from bathrooms. Also many occasions where landlord would show up with less than 24 hours notice or even no notice at all for viewings, meter readings, and repairs. I would avoid at all costs if possible.

   almost 3 years ago

1. Jessica Easter ★★★★☆

   Overall I good letting company, by far the best student one I have used. Issues were resolved quickly and concerns were addressed. I would recommend them if you’re looking for an agency that supports students and doesn’t take advantage. The only downfall is there is no emergency number if a concern is out of hours.

   almost 3 years ago
2. Neill Mick ★★★★★

   Had a pleasant stay with Best Student Lets for the past 2 years. Professional and quick turnaround on any maintenance issues. Very lenient on deposit refund. Would recommend to all students

   almost 4 years ago
3. eden ★☆☆☆☆

   Avoid please, the reason their reviews look good is because they spend their time pestering you to leave them reviews. During the tenancy, we had an ant infestation, the boiler leaking - which was then broken further by "maintenance", the bathroom shower leaked through the ceiling and the kitchen sink also leaked. They also decided during our tenancy that it was time to replaster the entire downstairs basement, leaving the house stinking for weeks and dust and mess throughout the kitchen. Everything is fixed as cheaply as possible, which causes stuff to break constantly, resulting in constant maintenance call outs. Maintenance lack proficcient comunication skills to even allow you to relay the issue across in person so you end up as a mime. Messages are ignored for days and then randomly replied to at 3am, and staff will show up without sufficient notice as they're a day late to original notice given. Honestly not worth the hastle, especially as a student as they will take advantage of you and just try and make money off your deposit.

   almost 4 years ago

1. Scarlett O'Connor ★☆☆☆☆

   Awful, boiler broken and left flooding the property overnight, asked tenants boyfriend to fix it, keys didn’t work and mould present at property on arrival. Tried to charge extra in accordance with electricity prices despite signing a contract with an unlimited supply. Builders would smoke in our homes, spill paint on our belongings when attempting to cover mould with magnolia paint, and defrost our freezers. Do not use this company, and if you do then take pictures on arrival and always go through DPS asap.

   almost 4 years ago

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