Pets at Home Giltbrook

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Reviews

1. Jaden Johnson ★☆☆☆☆

   After visiting pets at home last week to do some shopping and I always stop to take a few minutes to look at the animals with my daughter and I couldn’t help but over hear a conversation between staff members behind the staff only doors talking in a sexual manner and VERY inappropriate behaviour! I had to cover my daughter ears as I didn’t want her to hear the such disgusting language off so called adult’s after making my way to the tills I turned round and heard the doors open to see a woman in her early 40s and a bigish ginger bloke. Will never shop here again.

   almost 3 months ago
2. Miranda Bee ★☆☆☆☆

   I understand these stores have low standards for animal care but 4 Syrians with no food, no dig space, 1 tiny wheel and no dark space is beyond disgusting. I came in to get some treats for my rescue hamster and left absolutely disgusted by the tiny tiny TINY cages you had FOUR HAMSTERS IN! The general public is catching onto your treatment of animals, especially small animals and we are not happy.

   almost 6 months ago
3. Lexi Bear ★☆☆☆☆

   Just saw 4 Syrian hamsters in a tiny enclosure all together, one attempting to dig with barely enough bedding to even have their feet in it. Two attempting to run on a flying saucer together and one sleeping under it. I know pets at home are usually bad with the care for their animals but this is atrocious! Especially considering they have 5 empty rabbit and ginnie pig hutches they could use for this situation. They also had a large female Syrian hamster with barely enough room to turn around in her vivarin let alone do any actual activities. I understand the staff probably don't get trained properly but the managers should honestly be ashamed of themselves.

   almost 6 months ago

1. Matthew Redding ★☆☆☆☆

   Visit every month to get supplies for the rabbits and my dog always a long wait at the till due to only having one staff member. However today ( 24/08/25) it was evident why two young girls at the back of the store giggling like school girls in front of customers drinking a pink can of monster while their colleague was getting stressed dealing with multiple customers by herself at the till. Stock levels and overall presentation is always poor, missing or damaged POS, missing tickets, damaged products taped back together, dust on the shelves, broken trolleys overall a shocking experience for the customer, only visit the place due to convenience however will start using a local independent after today’s experience. Ultimately it’s the store and assistant managers fault poor recruitment decisions, lack of commercial acumen and evident poor operational management sack them both

   almost 7 months ago
2. jim Cox ★★★★★

   Called in today for some replacement aquarium life.. Aaron served me and the advice given to the questions I put to him was really invaluable. Thank you and the livestock is all fine and settled in.

   almost 3 years ago
3. Zhara In Nightgate ★☆☆☆☆

   Please don’t buy fish from pets at home in general, they really don’t look after them. Found a poor half moon betta dying of white spot in a grotty tiny box. Please buy off of informed breeders that don’t treat them like this.

   almost 3 years ago

1. Lisa Amphlett ★☆☆☆☆

   Wish I could of put 0 stars as I think the store need to have alot of staff training, Nice people but nobody seems to know what they are doing. I ordered my my cats prescription food to be delivered to the store, I waited a wk so I rang to be told it had been there from 4days before, so I went to collect it to be told it wasn't there, I asked her to look again to which she came out with a big box and said oh sorry it dosnt have a name on it, but my name was all over the box, I complained by email to be completely fobbed off.

   almost 3 years ago

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