I love this store. Although there is a bigger one in the south of Reading, there is a much better atmosphere in this store. The manager of this store is fantastic and runs it extremely well. I’m always there!
This store is a safety hazard!!!! It is like a rubbish dump (see photos). Good luck getting around here in a wheelchair, and getting around with poor/limited eyesight. Tripping and slipping hazards everywhere including skateboards on the floor in the middle of aisles.
Absolutely disgusting manager Sebastian, has no damn sense of talking to a customer. I asked regarding student discount, which doesn’t mention in their t&c to have a physical card ( pic attached) and he said thats bloody common sense . What can I do if you dont have it. Pathetic
If I could rate this store 0 stars I would. I’ve visited the store twice in the last year (only when my nearest store doesn’t have the item in stock) to say I am disgusted is a massive understatement. The shop looks like an unmanaged charity shop. I have since raised a complaint to head office who responded with a poor automatic email about how they will pass my feedback on to the store as I can see from recent reviews it doesn’t seem like the store care. As you walk in there is cardboard which is taped to the floor.. as you ‘navigate’ your way through the store there is countless amounts of rubbish, stock, cardboard, stale food all over the floor. How on earth management hasn’t stepped their game up or even so the regional manager is appalling. I visited the store heavily pregnant and the amount of trip hazards around the store is shocking. It is clear that this store does not care 1 bit about their customers safety. I have since reported this store to Health and safety through the council for them to investigate. Awful conditions.
I'm a wheelchair user and visit your reading store fairly frequently. The store is absolutely shambles, particularly in regards to the upstairs area, toy area and the new Halloween section downstairs. There is constantly items on the ground, baskets in the way , Isles blocked or not wide enough for a wheelchair user and it's completely inaccessible. The lift in store has a very steep ramp leading into it which is very difficult to navigate while also having to pull the door open. When reading the lift report posted on the outside of the lift it states the lift platform is coming away and that this needs to be addressed. The report was completed 2022/3 and this has yet to be fixed, adding an additional obstacle for a disabled person. Upstairs is full of pallets and items blocking pathways including bird seed, baskets of wool and toys strewn all over the floor. I have reported the inaccessibility of the store to members of staff three times and each time I was told it would be looked into and addressed but never has been. I truly wish I could access and enjoy this store as it has good stock and the art section is a wide range of crafts. However this is ruined for me by the lack of consideration for a disabled person .I truly challenge any senior member of staff or management to get into one of the instore wheelchairs that are provided by the range and attempt to navigate the store by themselves as not all wheelchair users have or require a carer. It would be interesting to see what issues the management face when put in this position and how quickly these could be rectified if it was truthfully thought about. I have contacted the store again today and will update the review accordingly
I love the range. Sad about the cafe closing but it's made way for even more great items. Staff are always really helpful. I just wish the tills were a bit better.
Great shop a good selection of products for the household. When we moved house bought two chest of drawers which are great good value for money. Our recent visit bought some amazing Christmas decorations. Staff are friendly and helpful.
Was my first time to this Range as we were out in Reading to go to the IKEA and stopped by before hitting the M4. GOOD size store, has everything you need. Same range or items as the Watford branch. Prefer the layout of my Local one as I know how and where everything is, this was a bit of a learning here as was walking around for a while. Staff is super helpful, we wanted to get an electric knife to carve meat with and staff member literally got it and brought it over. Would return if needed. Again, nice staff, Super helpful.
I went into The Range to look had every other colour set the ones I wanted three different colours and I could not find them. What I did see is a lot of Christmas thing .
Range has everything at one place. We bought many new stuffs for decorating our home.Yoy must visit this store and even price is affordable.including some pictures from ky purchase
The Range is located at 4-5, Vastern Court, Retail Park, Vastern Rd, Reading RG1 8AL, UK
You can contact The Range at +44 118 959 3005
You can find directions to The Range by following this map link