Bathing in York

“Beautiful hotel, very close to train station and a short walk from the main shopping area of York. We had a lovely visit, and most of the staff were very courteous, welcoming and friendly. The room was well presented and we had a very comfortable bed. It is a higher priced hotel and you could see the attention to detail and little touches that made it special. We were slightly disappointed that we didn't receive the same warm level of greeting as other guests. It was a stay we'd saved for and had looked forward to very much. It was obvious they had regulars, which is fantastic and means the hotel gets it right as a general rule. But it would have been nice if we'd had a little conversation with the check-in member. The couple being checked in next to us were being asked very general questions like where they'd travelled from, creating a little conversation, but we didn't get the same; just a hello and asked about what card we wanted to put on file for incidentals and then silence. I did attempt to make a little polite conversation with the receptionist but it was clear that they were not interested. It made us feel a little awkward. Asking simple customer service questions makes guests feel welcome and at ease, which we didn't experience at that point. On checking out it was better; we were asked if we'd enjoyed our visit to York, where we were going back to, etc. It made us feel more welcome, even though we were checking out. All in all though, our check in experience hasn't put us off booking in again at some point. Chances are it was an exception to their usual level of service.”

“A treasure of a local shop, you'll always get friendly and helpful service and all sorts of goods that you probably didn't go in for. They have a fantastic range of items. The staff also go above and beyond to help in any way they can, for example they fixed my son's bike saddle without batting an eyelid and without being asked, which saved us from a really disappointed little boy and turned our day around. They are great with advice and will happily order in items that are missing. Pexton's is how all businesses should be run.”

“We stayed one night and it was such a peaceful place — amazing views of the Minster. The staff were kind and helped us find good vegan breakfast spots”

“We were recommended Michael at Heritage Travel by friends of ours who had enjoyed a series of amazing holidays organised by him. It had been a long time since we’d been on holiday and didn’t really know what we wanted. After a meeting with Michael he put together a perfect holiday package for us to Mauritius. Along the way due to some issues with our original hotel, Michael got us an upgrade to an even better hotel which was a lovely surprise. We stayed in contact throughout the holiday (which was fabulous by the way) and Michael gave us the heads up that Emirates were offering amazing deals on upgrades for the flights home so we ended the most perfect holiday in some considerable style. Can’t wait for Michael’s suggestions for our next holiday!”