2 results found
Address: 154 Regent Crescent, Trafford Park, Stretford, Manchester M17 8AR, United Kingdom
Phone: +44 161 748 3125
Website: goldsmiths.co.uk
“I had an appointment scheduled with goldsmith to be added to a waiting list, and decided to visit the store a bit earlier to browse. Upon arrival, I was greeted immediately by Deivy, who welcomed me with a warm smile and invited us to sit down to view some of the watches on display. Deivy went above and beyond to ensure I had a great experience. He proactively consulted with specialists, brought out additional pieces for me to try, and was attentive and patient throughout. At no point did I feel pressured to make a purchase instead, he was genuinely focused on helping me explore options and find my dream watch. His professionalism, courtesy, and understanding were truly commendable. Even after my visit, I received a detailed follow up email with all the information I had requested, and Deivy reached out personally to ensure all my questions were answered. Although I did not find my dream watch on this occasion, the level of service and care I received from Deivy was exceptional. He exemplifies the highest standards of customer service, and I would highly recommend asking for him when visiting the store.”
Address: Trafford Park, Stretford, Manchester M17 8DF, United Kingdom
Phone: +44 161 746 8449
Website: goldsmiths.co.uk
“One of the screws on my Pepsi bracelet came loose, causing the watch to come apart. When it fell, it must also have lost a link component. I took it to Goldsmiths Rolex in Trafford, where I was greeted by a very welcoming gentleman who immediately made me feel at ease. He kindly booked my watch in for a complimentary repair, which was excellent service in itself. I was advised that, due to it being so close to Christmas, the watch would likely be ready in the New Year. To my surprise, I received a call the very next day to let me know that my watch had already been fixed, cleaned, and was ready for collection. The service was outstanding—very accommodating and genuinely delivered with a smile. Everyone I spoke to was fantastic: the ladies behind the counter, the technician on the phone, and the staff overall. I have purchased several pieces from this store and will absolutely continue to do so. Well done to the whole team, and apologies for not catching any names. Excellent experience all round.”