Building materials store in Kidderminster

“I telephoned this morning describing our problem of a cracked roof tile letting in water. The correct tiles were delivered to us some 15miles away by 1pm. The charge for tiles and delivery was very reasonable. Helpful friendly staff. We are very happy with the service we have been given”

“Easy ordering, prompt quick delivery. Query answered easily with a quick phone call. Have used in the past and would certainly use again”

“Wow, what a team!! Brilliant sales service by Andy, superb product knowledge and the fitter Eugen worked so hard for the days he was here. Very professional and today.. pick Elite if you want a first class job !”

“Always quick service even if you have not pre-ordered”

“Great staff, great products, great prices”

“Fabulous service from the on-line team at the customer service team and has always fantastic service in the store, use them regularly and each time they are fantastic and always make you feel welcome.”

“Been there on a number of occasions.,sometimes order on line for pick up ,or just drop on.Have also had delivery. All options excellent.,staff friendly and quick.”

“I had a breaker from here for a weekend, as they were not open on Sunday they charged me only for one day . Good service”

“Great service in branch everyone who works here is so helpful and a credit to the company. Thank you Mo, Chris and Tom for all your support”

“Pleasant and helpful staff. Products are good quality and reasonably priced. Will return when I need more timber without doubt”

“I ordered some skirting board over the phone and it was delivered promptly. Unfortunately when it arrived I had ordered the wrong style. The guys in the office and the driver were very helpful and sorted my error out with correct skirting the same day. Well done guys”

“Great place to get all your kitchen and doors. Great prices and great staff.”

“Today i came in with my mildly autistic son to get a particular garten of ban ban toy, you had ran out but a young lad named Ryan tried to find one but when he couldnt allowed my son to take the empty box, which made my sons day. Top class customer service and a credit to yourselves and his parents. Thank you very much Ryan”

“After a large job we needed to get a lot of plant and building equipment moved from our driveway and garden. Although this had been requested by the contractor we had no time collection dates and were needing the area clear ready for a new set of contractors who were waiting to start work. I spoke to Adam Jackson in the Kidderminster branch, and although the hire had not been from them he spoke to multiple branches and the contractors and sorted it out quickly and emailed me to let me know what was happening. Everything collected in less than 48 hours. Great customer service. Thank you Adam!”

“came into the kidderminster store to order a kitchen, We met joe for our appointment he was so polite and lovely and so helpful when we found it hard to decide on some things, took us round the shop showing us different options. I m on a mobility scooter and he made sure i was comfortable and could see everything, a credit to the company”

“Good range of outdoor products. Lovely lady on the till.”

“It’s not often that I write reviews, I'm probably one of those that just expects good service, however dealing with Worcester Timber Products I felt compelled to leave a review as their service was nothing short of 5 gold stars. Ordered a number of fence panels and left a special instruction asking if I could get them by the weekend. I got the automated reply to say thanks for the order it will be 7-10 days. Long story short I got a second email to say I would get them the next day which was less than 24 hours which tells me someone read my request. The team where extremely courteous when they dropped them off and ther went above and beyond by placing them where I needed them, not just dumping them at the gate like so many companies do. Thank you to all.”

“Great company, staff were very helpful & the price for the top soil was extremely competitive. Delivery was free & although an awkward location, the driver sorted it with no issues at all. Will definitely use them again”

“Very helpful with a wide range of products.”

“Give it 5 stars didn't deliver there has I had 15'10" trl has all approaches are 15'6" to travis perkins called them and the lady I spoke to advised me that the bridge are 15'6" even the bridge near the railway inn not mark up at all on Google maps so be aware with high trls .thank you”

“Clean, well stocked, spacious and very well thought out for scooter users. Staff went out of their way to help me with items out of my reach several times and showed no sign of being irritated by having to stop what they were doing to help me . Staff at this location have worked here for years so I think that the manager must be running a nice working environment for them or we would see staff changes as we do at some other stores .”

“2nd time ordering. Ready on time and no fuss collecting. Thanks”

“Fantastic, very freindly and understanding. Thank you for all your help and kundness .”