Hardware store in Harrow

“Dear Maciek, I wanted to take a moment to express my sincere appreciation for the exceptional service you provide as a seller at Tool Station. Your dedication and expertise have made a lasting impression on me and countless other customers. Your extensive knowledge of the products and your ability to offer valuable recommendations and guidance have been invaluable. You always go above and beyond to ensure that customers find the perfect solutions for their needs, and your friendly and approachable demeanor creates a welcoming atmosphere. Your professionalism and attention to detail are truly commendable. You handle inquiries with patience and grace, and your willingness to go the extra mile to meet customer expectations is admirable. But what truly sets you apart is your genuine care and concern for each customer. You take the time to understand their unique requirements and offer personalized assistance, making every interaction feel special. Your dedication to ensuring customer satisfaction is evident in every interaction, and it is truly appreciated. Thank you for your unwavering commitment to excellence and for consistently delivering exceptional service. You are a true asset to the Tool Station team, and I have no doubt that your efforts will continue to make a positive impact on both customers and colleagues alike. Wishing you continued success and fulfillment in your role as a seller at Tool Station. Warmest regards, Continuity electrical .”

“Dec 2025 Another visit to Robert Dyas in Harrow. It has a great choice of products ( plus, even a wider selection of otems online! ) I bought the table top football game for my nephew - great price. Lots of things for Christmas & general everyday items & more! Staff are always friendly and helpful. Great Little shop that has everything. Some great bargains to be had..staff always helpful & friendly... Reccomended”

“I have been at Screwfix for last couple of weeks for various materials as I was getting some work done locally. I can’t praise enough the wonderful team at Harrow Christchurch branch of screw fix. I call them my A team they all work so well together and individually. They go out of there way to answer your query and check what you need and give good advice. No matter how long the Que or how busy they are they treat every customer with so much respect . John helped with selection of paint. Jeff helped with the Ronseal sprayer and both of them very professional and kind. Also a shout to Roma who was very helpful as well and not forgetting Lisa and Nicky and liam always smiling and they all make you so welcome and they serve with a smile. They all seems so dedicated and enjoy there work and really go out of their way to help if not sure they check with each other. Amazing group of people. Thanks so much all for all the help you all gave me. Aftab EBRAHIM”

“Extremely helpful and very knowledgeable Asst. Manager, Wayne, nothing was too much trouble. Thoroughly helped me with my needs. Excellent service. Great choice of quality products.”

“Barry and the team are knowledgeable, friendly and offer a great service.”

“Get certified products under one roof...”

“Brilliant service! I took a bath tap mechanism in to see if it needed replacing. (It was dripping even when turned off hard.) All it actually needed was the washer replacing, which they did for me at no extra cost. This would probably not happen at "Supermarket" places such as B&Q, Wickes, etc. who would try to sell a complete unit instead. Very much appreciated - many thanks!”

“So glad we found this shop! Much better range and quality of wood than B&Q, and also a better price. Great customer service, always happy to give advice and to cut wood to size. Even helped me load the car. Great work guys! I’m sure we’ll be back many times in the future.”

““Really a good store. You can find pretty much everything you need. Of course, the prices are higher because it’s located in the city center, but they’re reasonable — you won’t overpay too much.”

“The one stop shop for all your home and DIY needs. Friendly and helpful staff. Helped me in finding the right tools and equipment for multiple DIY projects. The quality and design of the products are top-notch. Found some beautiful decorations for my living room, and the prices are reasonable.”

“I was a little apprehensive coming here after reading the last review but I didn’t experience anything but excellent customer service. The gentlemen who served me (tall, skinny Asian man) was amazing. He greeted me politely and asked what I needed. Even though the paint I needed wasn’t available he went out of his way to get it for me. He even mixed some for me. I will definitely be coming back here thank you so much for all your help.”

“Have been going to this store 3-4 times a week for over 3 years now. Bobby is amazing, she always helps me with my orders (mostly very large orders of over 100L with 5 or more different paint and bases). I can go collect when convenient for me and the guys at the store always help me load it up. They do have some very young staff that try very hard and are polite (albeit at times it takes a few minutes longer to process orders). I am very grateful to Bobby and her team for making my life a lot easier over the years. Thank you for all your help.”

“Just want to start off by saying I’ve been customer of Travis Perkins for many years. This branch in Paddington has to be one of my favourite. Soon as you come in you’re welcome by such lovely people who are always there to help and so lovely. The boys in the yard Ahmed, Michael, Brandon, Fred and Peter! Such lovely people and always give a hand and hard working lads! Not like when you go to other places and people don’t want to give you a hand these guys always offer to help. To top it all off once you go inside to pay you are greeted by such lovely people. Ben, Nigel, Jason, Vince, Michael, brain, Nick and the rest of the lovely staff inside. Let’s not forget the man of the hour DARRIN. Make sure you go to Darrin if you ever need any material really nice and genuine person always looking out for you and giving you the best price. Thanks Travis for always looking after me!”

“Quality service and very knowledgeable. Setting up my new home and the owner gave me clear honest advice on the tools I needed as I was really lost!”

“Very knowledgable on all plumbing materials”

“I had a fantastic experience with Neph Plumbing! They offer great value for money, always going the extra mile to assist with plumbing materials. The staff is incredibly helpful and friendly, making the whole process a breeze. I highly recommend Neph Plumbing – it's a top-notch place for all your plumbing needs!”

“Jay and Ram at the Neptune Road branch (HA1) were extremely helpful in contacting Mapei product supplier when I had an issue with one of their products. They managed to get a solution to the issue I have had with and provide me with the required base paint to rectify the problem. Thank you Jay for your generous customer service and working with Ram on this for me to get this sorted. I saved quite a bit of money.”