Pet supply store in Crewe

“Still a 5 star . Will never use pets a at home whilst this amazing place is still open. Staff always friendly and gecko food always seems (don't eat it so can't comment) healthy and better quality than p at home”

“Visited Pets at Home in Crewe and had a great experience. The store was clean, well-organised and had plenty of choice. Staff were friendly and helpful, and it was easy to find what we needed. Will definitely return!”

“Once again TGR did great job of making our nervous Collie clean and Bootiful. Girls are fab and we wouldn't leave her with anyone else.”

“She was a very helpful and lovely woman supports local community and farmers do recommend and thank you for the meal worms”

“Very rarely doesn't have the things I want. Good selection of olives and prociutto. Wish Co-ops had spring cabbage on a regular basis. Otherwise, very good. Nice bread, too.”

“I was a customer in the store today and felt it was important to leave a review after witnessing an unpleasant incident that was handled far better than it should ever have needed to be. I saw and heard two customers who were running around the shop shouting, laughing, and loudly mocking a conversation involving a young child. They were treating the store like a playground, disturbing staff and other customers. From close proximity, it was noticeable that they had a strong smell consistent with recent substance use, and their behaviour was erratic and confrontational. A member of staff intervened and asked them to stop, explaining that their behaviour was inappropriate. Instead of listening, they escalated things — repeatedly justifying mocking a child in a local supermarket, laughing it off as a “joke,” and verbally abusing the staff member. I clearly heard him being insulted, including being called a “fat bastard.” He asked them to leave at-least half a dozen times before they finally did. But not before this colleague agreed they could buy what they had and leave, after paying they then returned to the colleague to further harass him. After the incident, I spoke briefly to the colleague involved. I always forget his name; but he was a young man with brown hair — someone I hadn’t seen in the store for a while but who I remember as always courteous and friendly. He explained that the conversation they were mocking was with his nephew. What stood out was that he made the point directly to the customers it shouldn’t matter who the child was — no one should be mocked or harassed in a supermarket, especially children. No supermarket staff member should ever have to put up with behaviour like this. What I saw was someone standing his ground firmly in the face of sustained provocation. As a customer, I actually found it reassuring to see bullying behaviour challenged instead of ignored. I’ve been coming to this store for years and have always received great service. If I had been spoken to the way that colleague was, the outcome would have been far worse, — his restraint and professionalism deserve praise.”

“Excellent customer service - always ready to help and give good advice. Wouldn’t go anywhere else.”

“Amazing staff work so so hard and have to put up with abusive language and threatening behaviour from customers daily some even racist. Really seen the staff go above and beyond for customers ! Yes it's unfortunate when they close for lunch but everyone deserves a lunch and shouldn't receive abuse for a basic human right. Staff have NEVER served anyone I know or myself or family with any attitude but they won't take abuse from customers, which is very fair! Great staff not so great customers.”

“Always been helpful and polite to me - not sure why there’s so much negativity. Staff get a lot of pressure that I’ve not witnessed in other pharmacies even with similar wait times…firm but fair, obviously a busy shop. Female pharmacist is very efficient and male pharmacist who’s in on Fridays is very caring and patient with people who don’t seem to warrant patience. Big improvement in last 12 months - went from a 4 hour queue to a 2 min queue and a 10 min wait for a big prescription so I can’t complain.”