Medical services in Edinburgh

“Great admin staff, prompt communication following initial enquiries. Staff are very professional, non-judgemental, reassuring and easy to get along with. They offer a wide range of helpful services. Accessible locations, rooms are light and comfortable - and they offer hot drinks! I was anxious about the first appointment but as soon as I met Ewan and noticed the calm, peaceful surroundings I felt quite relaxed. Overall, such a valuable experience and I'd give it 6 stars if that was possible!”

“Been working with IOM for a while, very receptive and great working relationship with them”

“Next day emergency appointment for tooth extraction with Bilal who treated me quickly, calmly and with kindness. Excellent dentist”

“Had to rush my partner to A&E yesterday (kidney stones). The staff genuinely could not have been nicer, the wait wasn’t as bad as everyone tends to say it is. We arrived at 1am on a Friday night and were in a ward by around 3 after he had his bloods drawn, initial assessment etc. staff were so kind getting us whatever we needed.”

“Fantastic experience. I went into the Edinburgh store with my heavily pregnant wife and the (soon to be) grandparents. We were served by Kayla who was absolutely wonderful, she was knowledgeable and made the whole experience both fun and interesting. We were only going to buy a pram but will now be buying the rest of our baby items from here too based on this experience.”

“When I was bleeding and panicking and no hospital would allow me an emergency appointment... medicspot clinic was there and everyone in the pharmacy was great and helpful. No word to say how thankful I am!”

“I have had nothing but pleasant helpful reception staff over the years I have been there. I also have had no complaints with the medical staff who are overworked in every way. It helps if you are pleasant as well.”

“Quick service guys very helpful no issues”

“Never had any issue with docs or front end staff.Always able to see doc or get meds on my own terms.very helpful lot, doing a lot with not a lot.”

“On my last review on a different email address, this practice requested, I remove my review and callled me slanderious. I have reflected using: my private health reports, legal statute, my experiences, my learning by experiences, my ongoing physical body appearance, this medical practice communicaion to me, my daily suffering ignored past NHS health stuff removed without assessment, NHS diagnosises untreated in decline, the innaccurate information detailed to me by staff here in letters, the false accusations towards me and health without hands on assessment or scans and my ongoing suffeirng and PTSD by NHS and physical health decline. I have concluded by considering and re:evaluating above, that staff accusing me of being slanderous IS there FURTHER DEFERMATION OF CHARACTER towards me & bullying, in them suggesting I was slanderious and it is further INVALIDATION to my feelings and experiences and so a wrong harmful statement. I therfore politly, request that the pactice remove such accussation of me "slanderious" as it is character defermation towards me. Failure to remove it, I will flag it, to my legal evidence as another "GDPR" breach of innacurate information on me and character deformation, calling me slanderous - I here exercise GDPR - "Right to Rectification" on there harmful & INACCURATE commnet accusing of me of slander to conceal truth and attempts to further inintimide me and increase smear campaign regarding me and bullying and character defermation. My previous post therfore will NOT be removed. I uphold my beliefs due to evidence, legal statute and feelings inflicted by experiences. Please note: No repsonse will be read or replied to., by this practice. They can seek legal action, if they still insist I was slanderous, but I will not change my belief based on evidence on above and my own feelings. I will not be in further communication with this practice, even though I am unfortunatly, still a regestered patient, as cannot regester in my local area, by past failure now a GMC case, they know that but refuse it true. This practice can refer to challenging Behaviour Practice, with a case against me, remove me from their list and/or request legal action against me, but they do not come near me themself for the harm they inflict upon me. NO REPLY to this here or by post, will be read, they are still blocked on my email & phone too, for my own protection from on-going, serious mental harm and PTSD Newbattle Medical Practice /they/here, inflict upon me as I physically decline and by appearance too. Thank You, Karen Kelly”

“I’m a new patient with the surgery and just wanted to say how friendly and helpful everyone has been, particularly the nursing staff, one of whom spotted a potential error in the medication I’d been prescribed by my old practice in Nottingham. I wasn’t able to get on the list at my nearest surgery in Portobello but Durham Road took me on immediately and also gave me a super fast appointment to see the nurse as I was out of medication following my house move and unable to get another prescription without seeing a practitioner in Scotland. Appointment sorted for the following day and a prescription raised so I didn’t run out. It’s been straightforward to secure an appointment and the staff have been very friendly and helpful. I don’t go to the doctors much as a rule but this surgery is probably the most efficient and proactive I’ve come across - and I’ve moved a lot over the years. It’s a shame to see earlier bad reviews and I’m sorry others feel that way but it absolutely hasn’t been my experience to date and I’d like to say a public thank you to the team. It’s not an easy job and it’s often thankless but for what it’s worth, I think you’re all great.”

“We are very lucky to have such a commited team of professionals at Ladywell for our health care needs. My husband and I have had wonderful ,thoughtful and careful attention from the group for over30 years. Thank you .”

“Ms Elaine Hand is a very kind and professional medic. She took my blood test today and was very sweet to me”

“Sectioned twice in 1973 - dreadful experience but three years ago in 2023 I was admitted to Eden Ward a revolutionary experience so much has changed, Spiritual centre, music therapy, craft group, excellent staff given the potentially stressful situations on the ward. Eden Ward was exactly that the Garden of Eden built round a cloister with raised beds, trees and benches for the patients to to enjoy the sun. The only fault I could find were the cigarette butts left on the ground a revolting disrespectful habit in such a beautiful place. The staff were generally speaking very caring and compassionate, some youngsters working and also training. The Consultant was very busy and it was difficult to have an appointment to see him but all in all a rewarding experience..”

“Fantastic reception team - efficient, professional and compassionate. The doctors are equally amazing. I’ve honestly had better to care at this practice in the last 12 months than I had at my previous surgery which I was a patient for 30+ years.”

“I appreciate the negative reviews and I have read several. I may be fortunate.. But I have used the practice since October 2023 and have found the staff with the odd exception to be really nice and helpful. When dealing with members of the public, it can be a very stressful time - patient and staff members. But when the Scottish Government are attempting to run the NHS with Lemon Money and are delusional in thinking that it does not need Champagne Money - neither wonder the Country is in such a run down state.”

“Clearly very busy surgery, but all the docs and staff very friendly and helpful. Far more helpful than my old surgery.”