Minster Veterinary Centre

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Reviews

1. Carrie Fisher ★★☆☆☆

   I absolutely cannot fault the vets at Minster – every one we’ve seen has been fantastic, and the care they’ve given my dogs has been outstanding. Unfortunately, my experiences with the reception team have been consistently disappointing. On multiple visits, I’ve not been greeted with even a simple “hello,” even when the waiting room has been empty. This lack of basic customer service often leaves me feeling uncomfortable. Over the past year, despite visiting several times with my puppy, I’ve not once felt any warmth or interest from the reception staff, which I find surprising for such a customer-facing role. When the time came to put my elderly dog to sleep, I was particularly disheartened. On arrival, my family and I were not acknowledged for several minutes, despite this being a pre-arranged appointment. At such an emotional time, a kind word, a seat offered, or even a small gesture of recognition would have made a huge difference. I understand that the team likely deals with these situations frequently, but for each family, it is a deeply personal and heartbreaking experience. Other practices I’ve attended have taken small but meaningful steps — such as lighting a candle or closing the blinds etc — which show compassion and sensitivity. Sadly, the same lack of warmth was felt when I returned to collect my dog’s ashes, and it’s ultimately the reason I’ve moved my pets to a different practice. I do appreciate how busy and demanding the role can be for the team, and I understand that everyone has off days, but a simple smile or “hello” really does go a long way. To reiterate, I have nothing but praise for the vets themselves, who have been consistently wonderful. I have also been to the Bingham branch on different occasions and always had a lovely experience in that branch. I only wish the reception experience reflected the same level of care and compassion in the Calverton practice and hope this will improve for other customers bringing their much loved dogs here.

   almost 4 months ago
2. ali Servan ★★★★☆

   Full disclosure, I run a cat rescue, so my needs are slightly different, and I haven't used them extensively, but all the signs are there, flexibility, decent staff, friendly atmosphere and happy staff.

   almost 6 months ago
3. Tracey Osullivan ★★★★★

   As usual -quick helpful compassionate care for our pets- been our vets for over 12 years and wouldn’t go anywhere else

   almost 9 months ago

1. Josie Mellor ★★★★★

   Amazing staff all round. The receptionists were really helpful and got us in last minute on a Saturday. The vet we saw helped us understand what was happening and supported us through our decisions

   almost 10 months ago
2. Dave Brett ★★★★★

   Above and beyond care after midnight for my sick dog by veterinarian Amy. Much appreciated- thanks!

   almost 3 years ago
3. Annette Wooley ★★★★★

   Took my little shitz, the vet was on time and sorted the problem thanku

   almost 3 years ago

1. Diane Burrows ★★★★★

   Our local Vet, convieniently found in Calvertons Wilfreds Square. This practice is staffed with pleasant and helpful people. There is normally a vet for treating minor things. For anything major there are other branches in the area.

   almost 3 years ago
2. Steve Marshall-Lowe ★★★★★

   All the staff were so very empathetic and respectful when we lost our dear friend Buster. The blinds were closed and we had time to say goodbye in private. There was no rushing, only consideration. I would not hesitate to recommend them.

   almost 4 years ago
3. B Nightingale ★★★★★

   Above and beyond. I have used this veterinary since my dog was a puppy. The staff are the nicest, warmest people I have came across. They have always been helpful and caring for my dog. And when the inevitable came, and it was time to put him to sleep, they were compassionate and professional. They made it so my dog was comfortable till the very end, and they even sent me a card (which was beautiful). I would like to thank all of the staff for your exceptional service!

   more 8 years ago

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