Shoe store in Cardiff

“Bought partner an item of clothing had plenty of help by very knowledgeable staff. I also get emails advising me of any special offers etc.”

“Outstanding store. It started by being greeted by a member of the team, asking what I was interested in. I needed school shoes for my 11 year old so was directed to another section of the store to queue. I also have 2 Sen children who were getting distressed with queuing and the volume of people. We then saw Isaac who got my 11 year old’s feet measured and because of the distress of my Sen children, mentioned Clark’s offer closed appointments for Sen children and would we be interested to come back at a quieter time. I haven’t had my Sen children’s feet measured because it’s so stressful and weren’t there to buy for them but actually thought, yes, that would be amazing! A wonderful lady called Amy then approached us and rather than offering us an appointment to come back, she took us away from the crowds and said I’ll do it now for you. She took us to a quiet section and my children eventually calmed. They’re in pushchairs and she was unable to measure their feet in their contraptions so we attempted to take them out but they were so content at this point because it was quiet and she spoke so softly that the children were actually happy to be touched by her. Amazing service from start to finish and 3 pairs of shoes purchased rather than just the one. I didn’t think it was physically possibly to measure my Sen children (from past experience) but Amy has restored my faith and I can’t thank her enough for looking after us so well”

“Absolutely top class service from Alex today. Above and beyond customer service. Super friendly and a total asset to your company”

“I am a motorcyclist and was ready to throw my boots away and spend a fortune on new ones. I popped in and had a chat to Matt and was blown away by his passion for what he does. His knowledge way surpasses his corporate competitors, so does the quality of his work and his price. Im gutted now that I have thrown so many shoes away in the past that could have been made new again by this master crafter!”

“Went to buy my girls bags for school, they had a good selection of large shouder/handbags for them to choose from. I have to say this is the 3rd year they have bought their bags from here, and they have lasted for a full school year and beyond. Money well spent in my eyes.”

“Fantastic selection of stock, really well curated! Venla and the rest of the staff are super attentive too, will be back”

“This has been our preferred shoe supplier for very many years. The range of men’s and women’s styles is superb, carefully chosen and highly individual. The level of service is second to none. Your custom is truly valued.”

“Perfect customer service ,lovely and uniqe dresses buy very nice hand made dress here”

“Very empty which was great for me as usually I go to the same shop up the road in Mcarthur Glen which is always packed. No one pestering me or having to do the 2meter dance to avoid people. The shop assistant when I needed to check shoe sizing was fast and very polite.”

“If you want one, they have probably got one, might be in your size too. Check their website before you purchase as very often the the same item/product is advertised cheaper online than labelled in the shop. They have dynamic pricing so that all stock can vary in price and relabelling and updating thousands of products daily might require a few extra staff. Had a great bargain in a pair of Karrimor boots and am well pleased. Get in there!”

“Great big shop fully stocked. lady service was lovely”

“Top service, very friendly staff and very helpful. Great range of products.”

“I’m fortunate to not have to need a chiropodist very often (last time 15 years ago!) but recently received great service from the Feetness Centre and sorted out my annoying corn. Full foot health given and hopefully see you in another 15 years!”

“Amazing store with wide range of clothes, shoes, home ware, variety of gifts, staff very helpful”

“I called in yesterday to pick up a Click and Collect order on the second floor. The staff are so helpful here. It's a shame to see what once was such a vibrant, beautiful, bustling department store reduced to just a ghost of its former self. It really feels as though the heart has been ripped out of the store. Come on, House of Fraser! Don't give up on this stunning landmark department store in Cardiff....put some investment into it and make it a destination shop customers want to visit once again!”

“The most incredible customer service at Spytty Retail Park Next, Newport. Thank you to Jack who ordered men's trousers in store for us on Saturday evening which were delivered to our house the next day in less than 24 hours. Superb service, many thanks indeed.”

“Fabulous choice in so many styles and sizes. Staff patient and helpful. However we gave one member a wide birth as he was streaming with a cold. Should have been sent home. Sorry but had to say”

“I dont usually leave reviews, but felt I had to on this occasion. Every single member of staff was polite and helpful. They were extremely busy with a long que, which i imagine continued all day, but gave customers their full attention and were all smiling, friendly, proffesional and so polite. They made what could have been a very stressful shopping trip very pleasant. Brilliant customer service, well done to you all!”

“Purchased new bedroom furniture 26/09/22 x3 large units. Excellent quality and faultless service from skye and Julie who were very helpful and showing superb customer service. A big thank you to you both. Kind regards Steve and Pauline Carter/Cook Abergavenny”

“I came to the store to find some late gifts for my partner. A lady called Rachel was extremely friendly and helpful. I’d of been lost without her. Thanks again Rachel some of the best customer service I’ve had.”

“went to this store today got helped by Ethan what great service thank you so much one happy son with our purchase”

“100% Customer Service given from sales assistant [ Will ]..... I'll definitely return to this store..I have never had this shopin experience in any other store..”

“I love this shop. I have just bought a fantastic pair of Caprice boots for £49.99 when Caprice boots are usually over £90. I have also had an entry into their monthly prize draw for a £50 voucher. The owners and staff are amazing. I highly recommend the Gallery Boutique.”

“5* Service Thank you so much Jessica Wow what amazing service! I was emailed by Goose Island to say the coat I ordered last night was not available. I called the store & Jessica answered and helped find the item I wanted, called me back and arranged everything as it had been paid for online. Just had a call to say it had been transferred to the warehouse and would be sent out with my order. Thank you again Jessica for the amazing service. Lesley”

“Best quality for children’s clothes, better than Frugi etc, survive loads of washes which means can pass down some to siblings. Well worth the money. Great selection and the staff are brilliant, really accommodating for our big family and toddlers running around. Went the extra mile to help us find what we need. Thanks all!”

“For anything Shoe, would rate these guys over Timpson -Fixed 2 pairs of kids shoes recently prolonging life and saving us a few quid. Swift friendly service.”