Shoe store in Cardiff

“I had to do an emergency stop to the shop and by a new pair of sandals as mine broke. Celeste was very professional, helpful and kind and even accepted to throw away my old shoes for me. She made no comment and has been very understanding while I was inside the shop barefoot. Thank you”

“I would like to thank Rachel a member of staff from the food hall in culver house cross. She went out of her way to help me today. She was extremely pleasant and I am so grateful for her help in finding the item of food that I was looking for. Thank you Rachel.”

“Travelled from Bristol as the Bristol store didn't have the item I wanted. The Newport store did and was very tidy. Staff were friendly.”

“Kiti Cymru Boutique is an absolute gem! From the moment you pick up the phone you're greeted with warm, friendly service that makes you feel right at home. Their styling tips are nothing short of amazing—whether you're looking for something timeless or a trendy new look, Gwenno and team truly know how to elevate your style. The customer support is outstanding. They go above and beyond to make sure you find exactly what suits you, offering personalised advice tailored to your preferences. You never feel rushed or pressured—just genuinely supported in making the best fashion choices. On top of that, the boutique’s selection is top-notch, filled with unique pieces that make you stand out in the best way. The knowledgeable team gives expert guidance, helping you put together outfits that fit your personality perfectly. Highly recommend Kiti Cymru Boutique for anyone looking for high-quality fashion with amazing service!”

“Very good location, friendly staff. But, when you spend £100 and you still need to pay £2 for a bag. Crazy...”

“Need fans in the changing room cause they are small just wanted too get out off there but staff are great”

“Went in here today to find something for a work's party. The lady was soooooo lovely in there. I also ended up buying a gorgeous coat and a sequin top. She helped me decide on the colour as loved both. If she sees this...glad I went for green! Great service and lovely clothes. I will be back. Thank you.”

“The store was very chic and looked expensive. The clothes were well priced and good quality. Even the changing rooms were well designed and lit!”

“The staff are lovely. After not having all the sizes in store that I needed, the manager went above and beyond to help find the right sizes in other stores. Excellent customer service”

“Visited the Cearphilly store today and was greeted by a pleasent young man at your till. He was engaged in the most exasperating phone call with another customer. Even standing away from the phone we could hear your staff member was doing his very best to provide the phone customer with the best service he could dispite thier inability to provide your staff member with the most basic curtousy. He did a great job of the serving us and keeping his cool on the phone.”

“Went in to buy my mother a xmas present, but unsure exactly what I wanted, helped by a very nice young girl called Donna, who was very helpful. Very pleasant experience. Bought 2 items.”

“Really friendly staff members, I love the selection of their clothing , unique and different.The shop is quite small but there is loads of choices for different occasions.I really love their coats and their prices are so reasonable.I find their discounts much better than their online shop.”

“Bought a pair of shoes online unfortunately the were too small returned them to the Cariff store were the young lady was very helpful and my refund has gone straight through to my account, can't fault the store or staff thank you”

“A good shop for reasonable priced fashionable clothes for every shape and size. Staff are very accommodating. There are many good savings to be had. Especially if you join their loyalty club.”

“Farmer's market day Sat 12th May Caerphilly has this market every year . It's good for different foods and beers and a great location right by Caerphilly castle.”

“Had the most complicated set of returns ever with multiple purchases at different stores and hundreds of receipts. Obviously tried to deal with it on busy evening right before Christmas, when we were en route (and running late) for a class. Laura the supervisor was absolutely brilliant. It didn't phase her at all and what I had pre-empted being a time consuming disaster was dealt with quickly, clearly and we were on our way in minutes. This is the customer service I didn't think existed in shops anymore: super knowledgeable about the policies and system, and polite too. Thank you Laura, for making Christmas that little bit easier!”

“The shop floor is tidy and well arranged. They have sale going on which they kept all together. I was collecting and I found staff at pay area straight away. I think finding order details is not that easy. They ask name order number two or more times to find the order in system. Simple bar code would be simpler and less time consuming. Overall good experience.”

“Love any kind of trainer/sneaker shop. Altho this is really small and doesn't really stock alot.”

“Staff are all really helpful! I wish other stores would take a leaf out of their book! Restored my faith in newlook after a terrible experience with the manager in Cwmbran”

“I was in your cwmbran store on Wednesday around lunch time. I was helped through the self service by a young lady that was so good. She helped me get through the till and saved me getting flustered. I feel the need to thank her and recommend her to you. I did not get her name but she was young blond and very pretty. Thank ypu again”

“I actually bought two white tops here . Whilst visiting family .didn't see any thing I liked in my local matalan”

“We bought lots of staff for school. Always good prices and children always happy with the choices. 5/5.”

“I was helped today by Fran and Alex , they both went out of her way to ensure I found what I was looking for! The dress and coat I wanted wasn’t on the shop floor they advised me it was in the stock room and bought the items out for me, both were pleasant friendly and very helpful! Thank you Fran and Alex you’re both assets to the Cardiff Next store ⭐️”

“Considering it was Christmas Eve it wasn't packed and got what I wanted”

“Good value clothes. Good choices. Like this shop.”

“Had to go in to get a suit for my son and omg the lady that helped is was so kind and friendly and mare a stressful shopping trip so much easier for us. Really appreciated the member of staff for her help.”

“Absolutely top class service from Alex today. Above and beyond customer service. Super friendly and a total asset to your company”

“I'm crazy in love with this shop. Great quality and great price. I recommend”

“Having had an issue with an online order and not getting very far with the customer service team, mainly due to Yodels failures, I went into the store to see if they could help. Working in retail I expected them to say they had no control of online orders, which I'd know to be true. However, the manager Megan was brilliant, she took complete ownership of the issue and resolved it for me right then. Great to see a manager who understands the importance of a great omni channel experience! Thank you”