2 results found
Address: Batley WF17 9LN, United Kingdom
Phone: +44 113 236 0800
Website: upvcwindow-doorparts.co.uk
“Before contacting Brass Works i tried contacting handlesforyou and doorhandlecompany and even M. Marcus with questions on their products. Being the first time ordering door related hardware I had a lot of questions and follow ups which might have been trivial and paltry to some but Abdullah Mamaniat from BW patiently journeyed with me on each and everyone of them. The BW team responded to my emails promptly whilst for the others I needed to wait on average between 1-3 days for a reply. They managed my expectations the best with clear updates each step of the way. I also found that BW's team were by far the most technically knowledgeable, and their inventory the widest. I needed to have my items delivered to Singapore and BW's workflow for international orders were extremely fast and efficient. I'm from Asia where customer service is provided efficiently 24/7 but unfortunately we may not have the best quality across all products yet which is why I had to source for premium hardware from the UK. My experiences dealing with UK companies were revealing but thankfully salvaged by the excellent standards maintained by Brass Works. Thank you, Abdullah!”
Address: Soothill Lane, Batley WF17 6NX, United Kingdom
Phone: +44 330 390 4377
Website: brass-works.co.uk
“Phoned on Wednesday and sent photo of what was needed via whatsapp.Gentleman phoned back and said yes we can help with that.Others said it was obsolete.Picked new one up Thursday morning.Job done.100%recommend. Thank you”