Traveller friendly services in Guildford

“Marie organised an incredible two week trip, travelling around Scandinavia on the train, for us. She listened to our requirements and came up with some wonderful suggestions of her own. The trip was well organised and the hotels she booked for us were of a high standard and easily accessible from the train stations. We all had an amazing time and would definitely not have been able to arrange this without Marie.”

“Excellent service they’re best staff they don’t cheat and do it very well if you want to change the time and day of your trip booked they do for you and also about the prices it’s best price if you’re comparatively with any others company for example lana travel ltd actually it’s rubbish company they do robbing people I did booking with lana travel ltd last month they did robbing me twice just for changing the day for return they told me for seven hundred pound just for change but when I got contact number for Global Travel absolutely they did help me for change my ticket for very cheap price absolutely very good and nice people very friendly and polite and professional staff why I recommend everyone to booking and buy the tickets with Global Travel I love them”

“Debbie was incredibly helpful at the Guildford branch. Spent a long time going through itinerary ideas, was extremely patient and made fantastic recommendations. We recently came back from travelling around Bali for 3 weeks and we had the most incredible time and we are so grateful to Debbie for her perfect planning. Debbie, thank you SO much, you made it a trip of a lifetime and we will definitely be back to see you in the new year to book our next trip! We were also very impressed with the whole team, any time I called in they were all extremely helpful and informative and just lovely people! Will be recommending Debbie and Trailfinders to everyone!”

“Good good, prices and service. Pretty front of building. A little gust of cold when the front door opens. Plenty of space between tables. Easy to hear yourself to speak. Easy to find in Guildford. Good attention to allergens.”

“Amazing experience today for my daughter’s Birthday! Great staff working there super helpful and friendly. My kids did the jumping and climbing experience and the instructor was super caring helpful and nice. Reception supervisor lady also very helpful and kind. Definitely recommend this place very clean also and well time managed - never over crowded and super spacious.”

“Rooms were great. No one on Reception a couple of times when we needed help, key card wouldn't let one of us access our room. Quickly resolved when receptionist appeared. Beefeater next door - we had poor service one evening, very slow service by a sullen, unfriendly even rude waitress. Everyone else was friendly, we were just unlucky. We had a show to get to, we did it by skin of our teeth despite having 1 hour 20 minutes to eat. Had to fetch our own menus at one point to try and hurry things up a bit. Food was good just let down by our waitress.”

“So we made a mistake when booking (rather than the 21st to 23rd had booked 20th to 22nd!) and panicked when we arrived about the night that hadnt been booked. The manager put us in the room we had booked and was able to book us into a different room for the following night which we were able to transfer into early in the morning. The breakfast is amazing. The pool is incredible. Special shout out to the pool attendant who let me and my special needs child into the pool close to closing time. We weren't that thrilled with the areas of Guildford we explored, but would return purely for this hotel, fantastic”

“Ash is amazing! She is so reliable and experienced :)”

“Sandip went well out of his way to ensure I had any food and beverages I requested. His hospitality was spot on given the unsocial time of day I decided to use the hotels facilities. Nothing but credit to him. I favour this franchise over all others.”

“Mr singh is a great taxi driver every friendly and welcomimg. I. Would defonately use again. His driver number is G93”

“My fiancé and I started dealing with kuoni for our honeymoon in 2019 and due to covid we had to move a lot of dates and plans around and kuoni were absolutely amazing from the start! Not only were they fantastic with initially helping us design and book the honeymoon of our dreams but when it all went crazy during covid they were so patient and understanding. Once we went back to let them know what we wanted to do we were greeted and served by Samantha who was absolutely out of this world fantastic! She was so helpful and delivered such an incredible customer service. We will absolutely be booking with her and kuoni again. Can’t recommend this company enough!”

“Heritage country estate made to feel cozy and personal thanks to amazing staff. Major shoutout to Alexandra who went above and beyond to make our stay feel special. All of the staff treated our stay like it was personal to them. The grounds are second to none in beauty. We recently stayed at Pennyhill Park and thought Wotton House was so much better. It's also super dog friendly, which was just awesome. We will definitely be back!”

“I stayed last night for a business trip. Considering this was one of the more affordable hotels, I was impressed by The Mandolay. Great rooms. Attentive staff and great bar / dining area. Only small critique was the showers aren't the largest, but no issues whilst I was there.”

“A lovely place with a warm welcome. Some truly historic rooms in a very historic building. Buffet breakfast offered. Lots of interesting and quirky places to sit. Lovely garden. On a busy road. Ten pounds to park but plenty of free places nearby.”

“I had a lovely meal with my 2 sisters, for our annual Christmas meet. The food was delicious and beautifully presented. Kate who served us was helpful, efficient, friendly and made the whole experience top class. Thank you so much!”

“Kevin and I would like to thank everyone at Beachcombers Tours for their fantastic help and advice in organising our trip to Maruitius to celebrate a 60th Birthday, A special thank to Hannah for all her hard work in helping us choose our special holiday.”

“Great service - super efficient, really friendly, and very helpful. Thank you so much for providing an excellent local resource and doing a great job.”

“Hi i shopped in Guildford JD this morning paid with cash , 2 young women served me and kept me waiting for ages going through the notes not just once but about 3-4 times then they said It was against the Law to accept a note with a bit of writing on it ( no it isn't i checked with my bank ) , then 1 went off for ages to “ check “ it was ok , their attitude was disgraceful made me feel like i was doing something wrong , ive shopped in there for years but never been made to feel like that or kept so long being served , very shoddy customer service .”

“I visited the Guildford Parkway Beefeater restaurant on Wednesday 19th November. I was not particularly hungry so a meal from the children's menu sufficed. This was steak chips, peas and mini corn on the cob. The food was delicious and very promptly served. K-C was my waitress and was extremely professional and polite. That said, this applied to all the staff and the atmosphere was very relaxing. In particular I consider that the meal was excellent value for money at £6-99. As an example, I recently paid £9+ for a McDonald's meal. Food was good, and service prompt,  BUT, as with all such restaurants, I had to eat with my fingers from a paper bag. At the Beefeater, I have a proper plate and cutlery, and service was just as quick as at McDonald's. Also, yesterday, before dining at the Beefeater, I visited my local Costa. Staff are very pleasant, however I paid £12+ for coffee, cheese cake and a toasted sandwich. In other words, almost twice the cost of a "real" Beefeater meal! Plus, again I had to eat with my fingers! So, overall, many thanks and I look forward to my next meal at Guildford Parkway.  Allan Woolston.”