Unique pieces in Dartford

“We lost our much loved dog, Ozzy, and wanted a keepsake to commemorate him. Having looked around for many months to find the right piece we found Chris’ website and I saw, stars and birthstones ring, and I just knew we’d found the one. I chose the ring, my husband wanted a dog bone pendant in the same style. We contacted Chris to discuss this and he was very accommodating and couldn’t do enough to help us design it. Sending photos of how it might look for us to confirm size. Having now received our completed pieces, we couldn’t be happier. Our Ozzy is now back with us forever. Thank you Chris.”

“Fantastic staff, very helpful and friendly. Always have great experience in the Bluewater store and thank you to Sophie for all her help.”

“Alexandra was amazing. I cannot rate her enough. She ended up staying late and was the most knowledgable, professional and kindest piercer I have ever met. I cannot rate her highly enough. She is an industry expert and all round awesome human”

“We visited the Bluewater store this afternoon and were fortunate enough to be assisted by an amazing lady named Kelly. I am a member of the sausage finger club, which Kelly also stated she is. Kelly was very understanding of our needs when choosing a ring due to resizing, and effortlessly helped us in finding a beautiful ring. Kelly made what had already been a stressful experience, into a pleasant one, with me finding a suitable, beautiful ring. Thank you so much Kelly!”

“My wife and I came in for matching tattoos today and we are over the moon. Our artist Jay was fantastic as were the rest of the team. It’s my first ever one and I’ll definitely be back again. Thanks everyone!”

“Highly recommend Custom & Co. at Bluewater, had my engagement and wedding ring cleaned, polished and dipped, they're so shiny! They have also made it possible for me to wear one of my nans rings, as a child I used to love sitting with her admiring all of her jewellery, so being able to get this beautiful ring resized and dipped, means so much and it was all so reasonably priced and done super quickly!”

“We had bought an air fryer about a year ago but unfortunately had a problem with it and needed to return it. I phoned the store and spoke to a lady whose name was Caroline, I told her the problem and she apologised and then asked if I had the receipt so that I could return the product. I had not kept the receipt but instead of that being the end of the matter she asked for the details from my Lakeland card and then trawled through the system and found my purchase. As I could not get to the store that day she said that she would leave the details at the tills and inform her colleagues. I went to the store the next day and on speaking to a member of staff at the till, (sorry I did not take her name but on a new till receipt her operator number is 5180088) and she was aware of me coming in. I returned the product without any quibble and when I asked for a straight swap, although I wanted to change brands and pay extra, she advised me to take a refund instead and then buy the new product so that I got the full 3 year warranty which I did and then she told me that I had a £30 voucher on my card which I did not know and used to complete the purchase. The customer service that I received and the friendliness of both members of staff was excellent and I would formally like to congratulate them and the store in a manner that in my opinion went above and beyond what they could have done. Before retirement I worked in retailing for some 36 years and put great value on customer service. Kind regards Robert Holmes”

“Excellent sportswear for gentlemen and boys.. Shirts, jackets, skirts, shoes, etc... A beauty and good quality, they are expensive but worth it!!!”

“I had an incredible experience at the Pandora store in Lower Thames, Bluewater. I was looking for the perfect rings for my girlfriend, and thanks to Daisy’s amazing detective skills, I found exactly what I needed! She was not only knowledgeable and attentive but also genuinely invested in helping me choose something special. Her customer service was outstanding, and I was truly impressed by her expertise and patience. If you’re looking for jewellery and top-notch service, I highly recommend visiting this store—especially if Daisy is there to help!”

“Today we had a wonderful shopping experience. Demi was so patient as my husband could not agree on a bracelet. She offered excellent advice, and made suggestions. We left the store, both very happy and neither felt we had compromised. She knows her product and helped us not only with the bracelet , but lovely charms for our granddaughter. Thank you Demi!”

“Thank you so much to our amazing server Kevin for making our night and going above and beyond for our anniversary dinner.”

“Excellent store to buy clothes, especially t-shirts, jackets, shorts and flip-flops, they are of good quality...!!!”

“John Lewis' customer service is always excellent. Athar from the tech team was extremely patient with my query regarding my Samsung device, explaining clearly the issue and how to resolve it. I cannot fault his help and that of the wider team who ensured I did not wait too long to be seen.”

“Wow Farrah was absolutely amazing. I was being a 66 year old wimp . So kind reassuring and professional. Thank you”

“I had an excellent experience at the bluewater branch! 5 star service. As I tried so many outfits, the staff weren’t hesitant to offer other sizes and were happy to assist me throughout. Well done guys!”

“Thank you Brooke !! She is absolutely amazing . I’ve been to her twice and she is such a great ear piercer and really wonderful at what she does xx thank you again x and all staff are very informative of the special offers and in general . Enjoyed my weekend visit !”

“Excellent place to buy clothes and items for the home to decorate. Good prices and modern... Good quality!!!”

“Love this store , lots to choose from including shoes and accessories , good changing rooms always clean and great fashion for young and old”

“I love Delmora's pieces but I have learnt to be quick because other people feel the same too and with good reason. The combination of the quality, handcrafted pieces using beautiful materials and value for money makes them highly desirable. Top it off with the warm, knowledgeable and passionate owner that is Judy and I can't recommend Delmora enough. I'll definitely be buying more.”

“Loved my experience in this little shop. Lovely clothes and great customer service. I went to exchange a gift as it was the wrong size and the ladies helped me quickly and efficiently. Lots of lovely newborn stuff hard to find anywhere else.”

“I have been visiting Srestha Designs since the beginning wonderful experience! Sravanthi is incredibly helpful and patience. I'm so happy with my purchases. Highly recommend!"”

“Couldn’t recommend enough. From initial enquiry through to many months of indecision on our side, to the day of delivery, everything was expertly handled and they were always so quick & efficient to answer any queries. Thank you team!”

“Sarah re-upholstered my mum's leather chair (which is a cherished reminder of mum) for us and the care and attention we received was outstanding. I would highly recommend Sarah to anyone for any upholstery work they may need. Thank you so, so much.”

“My granddaughter loved it and she’s not a girlie girl.”