Engagement ring in Manchester

“Hannah and Alex were truly wonderful to work with, and the shipment went through smoothly, arriving safely at my home. The ring is absolutely beautiful!! A real treasure!”

“One of the screws on my Pepsi bracelet came loose, causing the watch to come apart. When it fell, it must also have lost a link component. I took it to Goldsmiths Rolex in Trafford, where I was greeted by a very welcoming gentleman who immediately made me feel at ease. He kindly booked my watch in for a complimentary repair, which was excellent service in itself. I was advised that, due to it being so close to Christmas, the watch would likely be ready in the New Year. To my surprise, I received a call the very next day to let me know that my watch had already been fixed, cleaned, and was ready for collection. The service was outstanding—very accommodating and genuinely delivered with a smile. Everyone I spoke to was fantastic: the ladies behind the counter, the technician on the phone, and the staff overall. I have purchased several pieces from this store and will absolutely continue to do so. Well done to the whole team, and apologies for not catching any names. Excellent experience all round.”

“I had an appointment scheduled with goldsmith to be added to a waiting list, and decided to visit the store a bit earlier to browse. Upon arrival, I was greeted immediately by Deivy, who welcomed me with a warm smile and invited us to sit down to view some of the watches on display. Deivy went above and beyond to ensure I had a great experience. He proactively consulted with specialists, brought out additional pieces for me to try, and was attentive and patient throughout. At no point did I feel pressured to make a purchase instead, he was genuinely focused on helping me explore options and find my dream watch. His professionalism, courtesy, and understanding were truly commendable. Even after my visit, I received a detailed follow up email with all the information I had requested, and Deivy reached out personally to ensure all my questions were answered. Although I did not find my dream watch on this occasion, the level of service and care I received from Deivy was exceptional. He exemplifies the highest standards of customer service, and I would highly recommend asking for him when visiting the store.”

“After such a horrendous experience in the Ernest Jones store in Warrington, Ernest Jones in Stockport was totally different . Laura was welcoming ,friendly and helpful provided an excellent service and nothing was too much trouble .”

“10/10 Really good customer service . The owners of the shop are so friendly… Very professional, always go here when i need something special! The staff are so helpful and know their job very well. Thanks”

“Absolutely brilliant staff. Walked in with a warm welcome and sat down to wait for our appointment as we were early. Offer us a drink whilst we waited and when Grace came over she was absolutely brilliant. Really understanding and helpful and told us all the information we needed and more. Brilliant service all round from everyone especially Grace.”

“I visited this jewellers today to purchase a wedding gift for a bride to be and the brothers here were as helpful as always. Top quality jewellery at the best prices! I have bought many pieces from here for myself in the past and will definitely be visiting again. Thanks again for the excellent service!”

“Great service, I took my wife for a look and nothing was too much trouble. Mary usually at the Wigan branch was great.”

“Amazing experience! I got my conch pierced today by Vikki and I have nothing bad to say! Despite me having several other cartilage piercings I was terrified of my conch but she calmed my nerves and assured me that it’s one of the easier piercings! She was gentle but quick, making sure I was okay afterward! We went through the aftercare advice and she was very kind and professional. I’m in love with my new piercing - 10/10 experience! Thank you to Vikki, I will most definitely be back and I absolutely recommend!”

“We went into the shop in Golden Square Warrington. We were approached by a lady called Katie who was really welcoming and funny. We were looking for a wedding ring and she was so helpful. We would defo go back here, her customer service was 10 out of 10 x”

“Fantastic service in this well stocked shop. Don't be put off by the prices of the pieces in the window. I went in, told her my budget and what I wanted and several pieces were brought out to my specs. I'm a wheelchair user and the shop is very accessible. There is a gentle ramp into the shop, and the door was opened by the person who served me. I sat in my wheelchair to look at the options. There was no pressure to buy but I did find the perfect pendant for my friend's birthday, and it was beautifully gift-wrapped for no extra charge. I highly recommend this lovely independent jewellers. Service with a smile and a friendly conversation is not available online. Please do consider supporting this shop for all your jewellery needs.”

“Really good staff helped me with a choice and good knowledge of the goods”

“I ve been today madina jewellery shop the service is amazing and the gold is all kind and style for all ages one of the brothers offer my daughters bottles of water and when i bought what is need he called taxi for me but taxi company says ihave to wait 45mn and was very haveay Rain the brother jazahou allah khayer he asked his sister to drop me and my kids to bolton since it is on her way iwould like to thank them again really appriciate their help bless them and iwill be a faithful customer ever thank you again for the brilliant service and the good welcoming to us”

“My husband is thrilled with his replacement wedding ring. His original one had started to hurt his finger. His ring size was measured in the shop and we ordered on line. The ring came within 3 days with a gift bag and ring box. Very pleased with the service, would recommend”

“The lady was so helpful, I couldn't decide which ring to go for, she suggested one looked more elegant than the other and it turned out to be the cheaper of the 2, very genuine, customer service excellent, I went back the next day as the ring was too big (my hands were very warm in the shop) and she exchanged it fir a smaller size. Thank you so much I would highly recommend.”

“I am blown away by how amazing this team is. Every member of staff was so incredibly helpful and went above and beyond any level of customer service expected anywhere. From the very first phone call. Advice help and reassurance over a personal issue of mine right through to sssuuuuper fast processing my order online. After id decided with a very much needed ton of assistamce and multiple calls from me about what i wanted..... Personalising it! In literally minutes and shipping it to me within 30 minutes. It is so beautiful! Exactly what I was looking for! Communication has been absolutely perfect and consistent! Not just with the staff but between them. Relaying messages to each other for me. My order was not simple and I was not a typical easy customer at all! My needs were very very specific! Once again to all the girls and the owner/manager! I really really appreciate you all! Thank you so much and I will never forget how much you've helped me and made my heart full! Thank you soooooo very much xxx HIGHLY RECOMMEND! I WILL BE ORDERING AGAIN! You're professionalism is unmatched. This meant so much to me .... very sentimental piece of jewellery. Thank you all”

“Very Good Very Nice Very Good Very Nice”

“Fantastic jewellers - created our engagement and wedding rings 26 years ago and repaired when I needed to have rings cut off when fingers swelled.”

“Another fabulous job on making a ring larger for me. Best jeweller ever and would not go anywhere else. Would recommend Phoenix no hesitation.”

“Lovely ring, sent safely and quickly. Dan was in touch to make sure it had arrived. I would happily buy from AgAu again.”

“Rebbecca is a very talented jeweller, and has beautifully created two bespoke rings that I commissioned using inherited rings and rings I no longer wear. Rebbecca worked very closely with me in the designs and made really good suggestions using diagrams. She also sent photos of the rings during the whole process and I was able to visit the work shop to try discuss, try on etc. Thank you so much Rebbecca ❤️”

“After several purchases I can safely say I’m a huge fan. Lovely designs and high quality products.”

“This is my go to gold shop. Uncle always goes above and beyond to make us feel like family. I have been buying gold from here for the past 5 years now and I highly recommend. He even always helps me put my new earrings in as my piercing is a struggle so he always offers to help n do it for me. Alhumdulillah so grateful for them not being judgmental but always helpful. May Allah bless them & grant them much much more inshallah”

“Recently had a gold ring resized and theyve done a fab job! Cheap and really quick. Thank you!”

“Purchased a pair of pearl earrings for my mothers birthday. Packaging was beautiful- a fantastic gift and great customer service”