Optician in Stoke

“Staff are always really friendly and easy to understand. They make you feel welcome and the opointments are not rushed. Much better store than others local.”

“Cath today was amazing! Computers did not want to work and she advised on the plan which I signed up for. Please up date your it infustructure and the icon was freezing but the staff were great!”

“Hannah was helpful and polite and carried out the pre screening tests quickly and professionally. The optician was a locum which is a regular occurrence so there’s less continuity in this area within the branch. The ladies out front are always helpful and I have no hesitation in recommending them.”

“The “Best Opticians “ I’ve visited in a while although I have a regular yearly appointment elsewhere. I have to say I’ve never felt more relaxed and been offered a drink of water or coffee a very personal experience and Courtney was great friendly and very knowledgeable and explained what she was going to do next and why. Her colleagues were very friendly and chatted while she was attending other customers before my appointment. I didn’t need my glasses changing but Courtney just showed me frames because I’d mentioned I might need to change my frames for deeper frames because of my recent skin condition.”

“On arriving at Vision Express I was welcome by Lisa who examined my eyes, I felt reassured that the examination was carried out in a professional manner which made me feel confident with the service. I’ve already recommended Vision Express to my friends. very pleased.”

“Great choice of appointment times. Friendly, knowledgeable staff. Was totally comfortable throughout my appointment. Looking forward to returning for my lenses trial.”

“Great selection of frames, attentive customer service, patient and insightful explanation of options, great follow up, and good management of the footfall so waitings times are not bad.”

“I can honestly say that I received an exemplary service from the Vision Express team in Longton. The optician I saw was very good and put me at my ease. I hadn’t been for any form of eye test for 20 years so I was quite anxious but I had absolutely no need to be! Staff were also extremely knowledgeable and super helpful. I would highly recommend & thanks so much for sorting my new glasses… I wouldn’t be able to see to write this review were it not for the team at Longton Vision Express!!”

“The staff at the Uttoxeter branch are excellent. They are friendly (welcoming and cheerful), professional and the optician is the best I have ever been too. She is knowledgeable, clearly explained things and is an expert in her field.”

“Absolutely fantastic service from the young ladies who greet you and perform the pre tests to the optician who was extremely patient with me.”

“Staff were extremely friendly and informative when explaining what was happening during the consultation and eye examination. Made to feel welcomed and I'll be happy to reschedule another appointment in the future”

“Very friendly and helpful staff. Minimal waiting and very efficient. No pushy sales and great selection of good value frames to select from if needed. Fast turnaround on new glasses ordered also.”

“A great shop with a top selection of quality frames staffed by an exceptionally knowledgeable, helpful and friendly team with a positive attitude towards making sure everything is right and you're happy with your purchase. My eyes had changed substantially since my last test so it took a couple of goes to get the new lenses right but nothing was too much trouble. It's not a cheap place but you get what you pay for in quality and service.”

“Massive thanks to the ladies who looked after me following a fainting episode during my eye exam. They were patient, understanding and got me everything I needed to get back on my feet again. It was genuinely appreciated how you dealt with the situation.”

“Fabulous service from Specsavers Longton. My daughter had an emergency appointment & the staff (Tracy) went out of her way to help me when the national eye clinic let me down. True compassion shown & a fabulous examination from the optician who wants her back in 3 wks for a follow up. Faultless service thank you very much indeed…”

“The staff @ The Hanley Branch Stoke -On-Trent were amazing, Sonia who carried out my eye test was exceptional informing me in detail the results of my eye test. Loraine and Amanda made me fell welcome to. Stefan also supported me in ensuring he took down the exact measurements for the frames I had chosen. All in all the all round service was excellent. Thanks - Terry”

“All staff were friendly. They involved my daughter in the process so when she has her first eye test she’ll be less nervous. They helped me pick glasses when I was struggling to decide and I was even able to see the same girl when I came to collect my glasses and have them fitting. She was lovely.”

“Fantastic service from Neil. I've never had anything other than poundland readers before but it was time to get a "real" pair of glasses Had my eyes tested elsewhere but could not find any glasses that suited me until I visited Glyn Jones where I found the perfect pair. Neil took time to ensure they were a good fit and explained all of the lense options I settled on reactolight, varifocals He mentioned that it may take around two weeks to get used to them as I'd not had them before. After two weeks I was still struggling. Neil arranged for a full retest at Glyn Jones and found that the original prescription (done elsewhere) was faulty. New lenses were ordered and they are perfect. Will definitely be returning with other members of my family and would recommend to others without hesitation.”