Customer experience in Sutton

“This afternoon I was recommended to call Sutton Appliances to replace my broken washing machine (that couldn't be fixed). I called them at 2pm. The lady I spoke with on the phone was so helpful. I ordered the machine, Cliff kindly came 2 hours later and delivered and fitted the new machine and has taken the old one away. Cliff was friendly, polite and thorough. It is very rare nowadays to find people who work to such high standards and deliver amazing customer care - at Sutton Appliances you definitely get this. I am so grateful for their whole service . Thank you so much - I already have a wash on! Don't hesitate to use this wonderful local shop.”

“Absolutely fantastic service from Ben. 100 percent would recommend. If you are looking for an honest, skilled and reasonably priced mechanic in the area look no further. I contacted Ben a few weeks ago with an issue I had with my parking brake. What started out as a small issue turned out to be a huge job as we discovered more and more bits that needed doing. This issue took multiple attempts to fix with different hiccups along the way but he kept at it and got it resolved. Having watched him work I can say with certainty that he is very knowledgeable and is keen to carry out the work to a perfect standard rather than rush and do the bare minimum. Throughout all my interactions with him he was pleasant and polite and acknowledged all my needs and concerns. It is genuinely difficult to find such an honest, hardworking and knowledgeable mechanic these days and from now on I will be contacting Ben with no hesitation when I need any work to be done for my car.”

“I came to Sutton barbers to get my undercut done due to another shop messing it up. He was patient with me and done an amazing job even with a challenge. Thank you I’ll be back”

“An excellent place to eat your traditional English breakfast. Staff are very nice and excellent service all around.”

“Great staff. Always helpful and friendly. They are all knowledgeable of their stock and give great advice”

“I had a hydrafacial done today, and the whole experience was extremely pleasurable from start to finish. Even from the moment I booked and inquired about the service, the staff were friendly, knowledgeable, and created a warm, welcoming atmosphere. Frida delivered exceptional service, she was incredibly thorough yet gentle at the same time. Overall, it was one of the best facial experiences I’ve had so far. My skin feels refreshed and fully nourished, and I will definitely be coming back for more.”

“Had a nice iced coffee. I was offered some options and chose vanilla—really refreshing! Great customer service, too. Highly recommend."”

“Had a few experiences with this garage, I must say everyone is so kind, polite and helpful. The service they provide is like nothing I've had before and I will be going here for future times. Very honest mechanics and great for advice. Thank you”

“Almost perfect experience in this barbers today for a beard trim. The barber took the time to listen to what I asked for, and fed back to me what he interpreted. This may seem like a small thing, but it's super important to me. So many barbers I go to do not listen to me fully when I give them instructions. The quality of work was perfect. Very highly skilled barber, and also very careful. No scratching with the razor as some barbers do. Value was brilliant. £8 for a beard trim. Very good value in my experience, especially for a skilled barber. I have no negative comments. The only suggestion I would make is that I wasn't offered the hot towel service and face wash etc. I didn't mind, because I was in a rush, but, it would have been nice to be offered. It is only a little more expensive, but probably well worth the money. Keep up the good work, and keep listening to your customers.”

“Relaxed service. Perfect cheese burger for £3. Perfect chocolate sundae. Chicken burger was so tasty it forced me to slow down to savour it which was another superb experience. The loo was perfectly clean. They have regulars which is the best compliment. The staff were all very approachable. Thank you for being a space of tranquillity in a crazy world.”

“The reception staff at the hotel, Clarence and Chloe were exceptional. From the moment I arrived, they greeted me with genuine warmth and professionalism. They were always ready to assist with anything I needed, offering helpful information and going out of their way to ensure my stay was comfortable. Their friendly attitude, efficiency, and attention to detail truly made a difference. Excellent service!! They are a real asset to the hotel!”

“Gabby at Pandora Sutton was absolutely amazing! Her professionalism and patience in helping me get the perfect personalized charm were unmatched. She took the time to walk me through all the options, ensuring everything was exactly how I wanted it. Her warm and approachable manner made the entire experience so enjoyable. Gabby is truly an asset to the store, and I wouldn’t hesitate to recommend her to anyone looking for outstanding service. Thank you, Gabby, for going above and beyond!”

“Suttons & Robertsons is a well established pawn brokers and jewellers there have nice watches and jewellery sold at a reasonable price, the staff are friendly and nice, i will back at Suttons & Robertsons to buy a watch.”

“Excellent! Great communication, patient with all my questions and delays! Offered me £800 more than a different company! Thankyou!!!”

“This food shop boasts a wide variety of delicious dishes in a clean setting. The friendly staff are knowledgeable, explaining ingredients and spice levels to help you choose. We loved the tasty thali and their flavorful biryani. Overall, it's a fantastic place with great food and excellent service. Highly recommended!”

“Delighted with the service from Rob at Kwik -Fit Sutton when I left my car to have a tyre replaced. I forgot to give him the code to switch off the air suspension when I left the car so he couldn't put it on the ramp but he didn't complain when I returned and completed the tyre change quickly, put everything away tidily and even checked all the tyre pressures. Thank you”

“Sophie and team were amazing! I had recently done my hair but not the color I wanted, Sophie took time and understood exactly what I wanted. She did an amazing balayage and gave tips on how to maintain my hair - normally very thin and dry. Overall good experience, definitely doing back in 6-8 weeks :)”

“On time service, comfortable cars, good drivers, great service. I use them regularly”

“Food was lovely. Always friendly staff, especially Pedro. Nice place to come with the family and friends. Highly recommended:)”

“Good quality timber, profesional and well organised. Highly recommend.”

“shoutout to nathan helping my find the gold spray paint i needed and made sure to sign me up so i get a discount on the product too! will be back to see him again so helpful and friendly”

“The staff are always friendly and make you welcome.Food here is fantastic and always hot,was here just yesterday with some friends,There is also a garden area as well if you are a smoker so it's good all round 10/10”

“We dropped into Ebb&Flow for a drink after a scorcher of a day. Great place, staff were excellent and owner so welcoming We enjoyed taking part (and winning) the pub quiz!! Would definitely come back”

“Perfect cuts, shave & banter... Lovely staff”

“Super reliable, friendly drivers . Immaculate cars. I travel regularly and they’re my go to company. I couldn’t recommend them enough.”

“Last week I went to Caffè Nero Carshalton Road been served by Ena Hussain she was very friendly,Ordered a coffee and she recommended pistachio cake my gosh it was the best loved it so much took my family next day and got served by her again, she made the best coffee :))”

“Our sports local, always a lively crowd, lots of TVs and sports always playing.”

“A really nice place for authentic tasty Indian food. We had a gala time. The food was delicious. The manager very friendly and service professional. We had a three course meal with various starters, biryani and goan prawn curry for mains and pudding and kulfi for deserts with masala tea and coffee. All the dishes were made to taste, generous portions and with personal care. We also had few delicious cocktails while waiting for starters. I would highly recommend the place if you are looking for a nice clean place for family dine out with friendly professional service.”

“The fish was nice cooked and the chips crispy and tasty. Friendly staff, excellent service.I would definitely recommend this restaurant to every fish lover.”

“I like spicy chicken katus rice box, there are big bowl with rice and half spicy crispy chicken and some veggies,very tasty good for school lunch.”