Fashion luxury brand in London

“The Deploy clothing line is exquisite. Bernice and team provided exceptional service and attention to detail was first class.”

“Incredible customer centric staff and what a collection. Picking up my trousers tomorrow; defintely found my new favourite place to shop for clothes, particularly after a terrible experience from a very unprofessional employee from a neighbouring mens clothes shop just down the road.”

“Michelle was amazing with my daughter. She was kind and made sure she felt comfortable to choose what she liked and helped her find the most beautiful dress which she looked and felt amazing in. Thank you so much Michelle for making her primary school prom dress experience so amazing x”

“Big store with stunning clothes, beautiful dresses and tops, shining and colourful outfits. Love the store!! Great costumer service and quality clothes! They also have an Instagram were you can see all the outfits @fashion.rumours! Every week new dresses one more gorgeous than the other!!”

“I needed a suit within a week and they delivered on time with no problems. Both Sam and Jamie were great to deal with, helpful, friendly and more importantly very knowledgeable. Really happy with the suit and the service 10/10!”

“I’m extremely satisfied with both the product and the customer support. Although part of my order was lost during shipping, the support team responded incredibly quickly and was exceptionally helpful. They immediately arranged for a replacement, which arrived in no time. Truly outstanding service!”

“Had a great experience here from the moment I messaged them to the point of walking in the store. Very knowledgeable and were happy to put a new battery in a watch I bought for my wife. Would definitely shop there again.”

“It's a different game ! I went there after my sister told me about a nice suit she bought a few years back and I was shocked,my fiancé aswell ! We bought two engagement dresses,one for the day and one for the party. The wedding dress it's absolutely stunning and the second one it's...yeah. Both of them are gorgeous! P.S. The prices are very good aswell ! Congrats to the nice lady that helped us ! She even gave me a nice belt for free because I bought enough things from her :)))”

“We were so blessed to find Mayfair Jewellers after falling in love with a Tacori engagement ring and finding they stocked them. Diamond shopping can be quite overwhelming but Sanjay always made us feel so welcome and comfortable. Sanjay was a pleasure to deal with from our first meeting, always going the extra mile and helping us with our choices and personalising of our rings. In the end we purchased all three engagement/wedding rings from Sanjay and couldn't be happier. We would highly recommend Mayfair Jewellers to anyone wanting a wonderful product and experience.”

“Great experience, my son Ed and I got wedding suits for Ed's wedding there. Chet made the effort to get to know us and treated us like we were his only customers with attention to detail. He is now our "suit guy" for life.”

“Pepa London offers a truly special experience that makes dressing my children feel joyful. Their designs are timeless and beautifully made, with quality that’s evident in every detail. Even from Australia, their customer service has been exceptional - responsive, thoughtful, and impressively quick, despite the distance. The outfits reflect our British heritage, bringing a sense of tradition, and I especially love how my children can wear coordinated pieces. This level of service and craftsmanship is rare. I always look forward to each new season’s collection. Thank you, Pepa London.”

“Staff are a great asset to this store, the layout and offering for the professional man is spot on. Will, head of tailoring is extremely friendly, polite and always willing to help. Loyal customer of Hackett & this store.”

“Good selection. Cheaper here than the Stratford outlet branch.”

“Excellent service as always from Buket. I’ve been going to this shop for 3 years and she’s always very knowledgable and patient. My first destination for baby gifts when in London. They have a wide selection of dresses, cardigans and shoes. Thank you Buket !”

“Just bought Chelsea boots, honestly hadn’t gone in with the view of buying today. Excellent service from your team! Very annoying because I bought but I’m looking forward to wearing!”

“My Auntie has been wanting to buy my Uncle a tailored suit for a very long time and since they live in the Scottish Highlands the options of retail outlets for such a thing are in very short supply. So! On their latest trip to London we visited a few suit outlets to find exactly what Uncle Scott wanted. As we entered a few stores we could not find what he was after and none of them had any customisation options. After 3 visits to different shops we found Hackett and we found Mo. From outside we saw the window in the store and this invited us in and Mo approached us. He was so welcoming, so polite, funny and knew exactly what we were after. We asked for a linen suit and our experience kept improving as we were taken upstairs to a special room, he treated us all with respect and gave my Uncle a series of options in order to make the perfect suit for him. UPDATE: My Auntie and Uncle arranged to return to London 6 weeks after the initial trip to Hackett where the finished product was revealed to us in the very same room! Mo saw the suit before my Uncle and let him know by text that it was “Amazing”. He was not wrong! The suit fitted to perfection! The quality and personalisation of the product was second to none. Mo came in on his day off to give this to us which was exceptional. His hospitality was amazing and the sweet treats provided were delicious! His relaxed manner put us at ease. We would recommend Hackett and Mo to anyone. After a quarter of a century Uncle Scott now has the suit of his dreams.”

“A big thank you to Sabrina and Safa for their magnificient service today which was welcoming, accomodating and very professional! Would highly recommend them s their client care is beyond expectation and both are very knowledgable! You will be made so welcome when you make a visit to this boutique. A must!”

“Brilliant store! The team are really friendly and know their stuff taking their time to help me find the perfect pair. The boots are amazing quality and feel even better the more you wear them. Proper old school craftsmanship. Highly recommend!”

“I went there 2 weeks ago to change a pair of shoes that were a bit big for me. This lovely young lady helped me with the right size. Well spoken , determined to help . I felt bad not getting her name. She had an accent, maybe Bulgarian. Great service. Very happy..”

“Recently visited Stuarts again. They still have fantastic gear both online and in-store. Both still maintain fantastic customer service!”

“July 2025 I bought an Italian suit to go to my son’s wedding. The suit itself was beautiful. The customer service at this store was outstanding, from initial selection to fitting, adjustment and sartorial tips. They call Hackett’s market segment ‘accessible luxury’. Expensive but definitely worth it for a special occasion - makes you feel great.”

“As a man, it is often hard to find shoes that are stylish, but also whimsical and fun; luckily this store exist. Even better is the customer service. Alicia took really good care of us help me pick out the perfect shoe and even taught me how to use a shoehorn.”

“Great store! Toulouse was incredibly helpful and hand-delivered a pair of trousers to my door as I had to get them last-minute. Highly recommend, brilliant staff and excellent clothing.”

“One of the best stores in St Ann’s shopping mall. Very reasonable prices and when “sales” is on the prices are super affordable. The staff are very helpful and assist you with finding the best-fit suit. I would recommend both boys and men who are looking for formal wear or semi-formal wear. Customer Service - 5 Prices - 5 Location - 5 Products - 5 Store - 5”

“Not very often these days you come across a shop assistant who is genuinely helpful and courteous. Kimiya, who we were told, by the manager was not a usual member of staff in this store was simply great and served us with professionalism which was much appreciated. Maybe based on other reviews the manager/s should use her as an example of what customer service looks like. Keep up the good work.”