Luxurious footwear in London

“I absolutely love the boots. The quality and craftsmanship is top notch. I highly recommend purchasing boots from Cockney Shoes. Thanks Lucas.”

“Velasca truly lives up to its philosophy of “Made with love for Made in Italy.” The craftsmanship of their shoes speaks for itself, but what really made my experience special was the service. Alessandra went above and beyond — she not only guided me through sizes and choices with patience, but also took the time to explain the proper way to maintain my leather shoes. She even shared a full shoe-care regimen and gave me the right polish to get started. Her kindness and attention to detail made the whole visit remarkable. Highly recommend their London Bottega for anyone who values timeless Italian craftsmanship and thoughtful service.”

“Able to buy a perfect pair of shoes , just what I wanted and comfortable. Probably the most expensive pair of shoesI have bought but worth it. Lovely shop and helpful assistant.”

“These shoes (and matching bag) are not only absolutely stunning, they are exceptionally well made and absolutely worth the wait! I had an event just 6 weeks from my order date, and I was hoping to get these in my hands in time. The customer service was exemplary, and involved multiple updates, including follow up communication which was always provided to me as promised so I was kept up to date on the progress of my order. The shoes arrived to me in the US well ahead of the anticipated date, and in plenty of time to accommodate my event date. I could not be more pleased with my purchase and cannot wait to order another color! I’ve read the Rebecca heel runs slightly large, but I am a true US 8.5 and I ordered the 38.5 and they fit perfectly. Highly recommend!”

“Very friendly and knowledgeable staff. Did not push to buy, not condescending (as some luxury stores can be). Great experience all around - keep it up!”

“Just bought Chelsea boots, honestly hadn’t gone in with the view of buying today. Excellent service from your team! Very annoying because I bought but I’m looking forward to wearing!”

“A big thank you to Sabrina and Safa for their magnificient service today which was welcoming, accomodating and very professional! Would highly recommend them s their client care is beyond expectation and both are very knowledgable! You will be made so welcome when you make a visit to this boutique. A must!”

“Brilliant store! The team are really friendly and know their stuff taking their time to help me find the perfect pair. The boots are amazing quality and feel even better the more you wear them. Proper old school craftsmanship. Highly recommend!”

“I went there 2 weeks ago to change a pair of shoes that were a bit big for me. This lovely young lady helped me with the right size. Well spoken , determined to help . I felt bad not getting her name. She had an accent, maybe Bulgarian. Great service. Very happy..”

“One of the best stores in St Ann’s shopping mall. Very reasonable prices and when “sales” is on the prices are super affordable. The staff are very helpful and assist you with finding the best-fit suit. I would recommend both boys and men who are looking for formal wear or semi-formal wear. Customer Service - 5 Prices - 5 Location - 5 Products - 5 Store - 5”

“July 2025 I bought an Italian suit to go to my son’s wedding. The suit itself was beautiful. The customer service at this store was outstanding, from initial selection to fitting, adjustment and sartorial tips. They call Hackett’s market segment ‘accessible luxury’. Expensive but definitely worth it for a special occasion - makes you feel great.”

“As a man, it is often hard to find shoes that are stylish, but also whimsical and fun; luckily this store exist. Even better is the customer service. Alicia took really good care of us help me pick out the perfect shoe and even taught me how to use a shoehorn.”

“Not very often these days you come across a shop assistant who is genuinely helpful and courteous. Kimiya, who we were told, by the manager was not a usual member of staff in this store was simply great and served us with professionalism which was much appreciated. Maybe based on other reviews the manager/s should use her as an example of what customer service looks like. Keep up the good work.”

“Their service is absolutely top-notch. The store manager, Ray, and every staff member made me feel genuinely welcomed. It was an exceptional and truly outstanding shopping experience.”

“Highly recommend this place for design clothing and fantastic Costumer service.”

“Great choice of good quality shoes including dr martens, kickers, saltwater, firefly. Good place to get kids school shoes.”

“Great hidden gem! For the best cowboy boots you need to come here!”

“Comfortable and the quality is outstanding!”

“Today Ayah and Safia helped me on what to choose as a gift for my wife, and they were amazing, very helpful and kind. Sometimes that's what's missing in stores, the connection with clients! Thanks a lot to both!”

“Bought a pair of trainers last week for my girlfriend fantastic quality at a great price would highly recommend”

“The extremely luxurious high-end department store has a dazzling array of goods.”

“Great quality items, got a set for my fiancé! She was happy and the whole shipping and customer service was great!”

“Absolutely beautiful products. My cotton robe arrived today. It’s long, fits me properly, is made really well, presented beautifully and I am going to love wearing it. Have ordered another one! Gorgeous!”

“I had a fantastic experience thanks to Debbie, who was incredibly helpful and knowledgeable. She took the time and offered great advice on what would work best for me! Highly recommend her assistance if you‘re ever in the store.”

“Exceptional service everytime I come to this CL store. The staff always go above and beyond to accommodate me, especially Mirko. Mirko has assisted my CL shopping for many years. I’m a very lucky buyer but he is always attentive and patient. He knows exactly what to showcase to me. Thanks for another beautiful pair for shoes I’ll cherish forever.”

“This dune store is amazing!! I was looking for the shoe for my work place and Roxy helped me and she is the best seller of the store and really appreciate it . Thank you so much !!”

“Excellent customer service provided by Anna during the national lockdown, I am a happy customer.♥️”

“I was given great service by Zona. I needed a last minute Nikkah outfit. She helped in selection and then ensuring the outfit was altered according to how I wanted it in a very short amount of time. Everyone complimented my outfit and I was very happy with the overall service recieved. I would definitely recommend Guls London to everybody, especially brides to be, who want an honest, transparent and stress free service.”

“High end shop, small but has lots of gorgeous shoes and great service from the staff, especially Nick. I have had so many compliments on the shoes I chose. 3 steps to front door in case that's an issue for mobility.”