The 30 Best Pet behavior advice in London

“I have been using Active Pet for the last 4 years both with my Labrador Retriever and Coonhound Cross, both of whom have had complex joint issues. Phillipa has been amazing and has made a huge positive impact on their quality of life in their later years. They are always happy to arrive and trot in for what we refer to as ‘spa day’. I would highly recommend her. Treatments have included hydrotherapy and laser therapy and a little incentivised homework of course.”

“Our piggies had a lovely time with Kerry during their stay! Our girls missed their pets but were happy to see pictures & videos of them online and to see that they were happily running about & eating their veggies. Would definitely recommend this lovely little pet hotel. Sweet little place and all the animals looked as though they were well looked after. Thank you so much, Kerry! From Pepper & Pickles xx”

“We bought budgies and cage. The staff was really helpful, and we left the shop happy. Highly recommend them”

“Had a great experience in Biggin Hill store with my new puppy. I was looking for food to transition into for the future for my cocker spaniel and Katie was really helpful in providing information around the different brands and suggesting appropriate food. The staff were also great with the puppy, working towards socialisation! We will be frequent customers! Thank you.”

“The best pet store we’ve ever been to!! We went to puppy hour and our gorgeous puppy had the best time and we ended up purchasing so many beautiful things!”

“Friendly staff...thank you Lucy for your helpful advice and making it a fun experience for human and doggy family alike. Very pleased with our purchases.”

“Had to leave a review! what an amazing service. Sue and Joe are such lovely ladies! Helped us with 2 British Blues, flea bath. Did superb job! Customer care and service 5 Stars!!!!”

“Fantastic dog groomers! We are very happy with our dogs hair cut and wash thank you ☺️ x”

“Excellent care and service from this team of knowledgeable vets and nurses. My cats have been going there for 8 years since it first opened. My Tosca suffered from hyperthyroidism and they managed to get her diagnosis correct after I tried two other vets before. She flourished and carried on living another 7 beautiful years until 23. Their in clinic services range from your routine clinical care to acupuncture and access to specialist services such as ophthalmology. All the vets are up to speed on the latest treatment and research which means a lot when you are dealing with geriatric cats. The office and reception team is professional and empathetic. Even during Covid I felt supported in getting the medical needs of my cats met. Yes it is pricy however knowing that my cats are in the best possible care means the world to me and all the prices are communicated clearly beforehand so there are no nasty surprises.”

“I have received the best care for my new dog over the past 6 weeks. David performed a difficult surgery last minute which will be life changing for my new rescue shihpoo. I can’t express my gratitude enough. Every member of staff we saw including nurses and reception were all so informative, caring and friendly. Highly skilled team. A service that seems too good to be true ! Thank you so so much. Amy and mavvi xx”

“Thank you so much for my perfect fit harness for my rescue. You were so diligent and thoughtful when fitting my dog. She looks very comfortable and stylish.”

“★★★★★ Amazing Detail and Listening Skills! Louise groomed my Toy Poodle in a perfect teddy bear cut. She listened carefully to exactly what I wanted and executed it beautifully. The attention to detail was incredible. I absolutely love it and will definitely be returning! .”

“Absolutely LOVELY staff. We come here regularly, even when we don't need to buy anything for our pets - my kids love looking at the animals. Always made to feel welcome and always pleasantly surprised at how friendly and knowledgeable the staff are.”

“I know that I could buy a bit cheaper online but I don't - and, to be honest, the prices are not high here which is fantastic. This pet shop is lovely, the people who run it are so kind and pleasant and it's a pleasure to support a local business. I visit at least twice a week with my ridiculous dog to get him his food and bones.”

“Very friendly staff from reception desk to the nurses and vets. Efficiently run and always go above and beyond to ensure owners and pets are well taken care of. Thank you PDSA New Cross.”

“Lovely store, friendly staff and a wide range of slections....”

“Came into the store to get cat food that the vets told me to get for my cat, James and Aaron were very helpful and friendly which made my shopping experience great. They managed to find my the product while it wasn’t on the shelf and it was lovely to see they could find it. They both went above and beyond, wouldn’t shop in any other pets at home”

“Our beloved cat Molly sadly passed away last week leaving a gaping hole in our lives. I turned to pets at home vets to arrange the cremation. They were absolutely amazing and sensitive towards me. The service we received was exceptional, the presentation box with the ashes in hand written card the whole experience was first class a very big thank you Vets for Pets”

“Bought 6 ember tetras here about a month ago. Despite it being nearly closing time, the staff were ever so helpful and friendly. They also showed genuine care for the fishes - they ensured that I had a fully matured fish tank of reasonable size and setting. They also gave me recommendations on where I could get good Indian Almond Leaves to manage the pH. I also saw them reject an inexperienced customer who wanted to keep fishes in a fish bowl (the fish will likely suffer), and for that, I highly respect them. The ember tetras are doing well - sorry for the algae-stained glass in the very bad picture!”

“Store is well arranged and stocked with quality products at very competitive prices! Staff in this branch are exceptional: considerate and genuinly friendly. They all seem to operate happily and in harmony assisting one another & taking pride & ownership in what they do! As soon as I come in, to this shop every single time I am greeted by someone which, in the shop this size and with dozens customers floating in and out is absolutely VIP treatment! Animals in the shop and cages are always clean and tidy. Really really well done to the team there and thank you!”

“Outstanding customer service! I visited today to purchase a Syrian hamster, and Simo, Aron, and Tracy were extremely helpful with everything we needed. I will definitely return for all my other pet needs.”

“Great stock, friendly staff, good value with membership card. Make sure you you get one for the in store deals”

“I get my cat's litter from the shop. Reasonable prices and mostly friendly staff. Clean and tidy.”

“Just wanted to leave a review for the groomers within Pets at Home. My elderly dog was treated with the upmost care & respect. They looked after her beautifully and did a great job. Very kind ladies who obviously love animals.”

“Doesn't look like much from outside but I might say, took my little furbaby in about 2 or 3 weeks ago after seeing a lump on her head (thinking she might have cancer), with a quick check, draining of the abscess and antibiotics, and an insect bite, my little one is all better now. Just for the hair to grow back now. Thanks Penstone”

“This is a warehouse for a local network of pet shops. But they sell direct to the public at awesome prices.”

“Easy site to use. Had exactly what I wanted, good price and quick delivery.”

“Comida fresca, caseira e a pronta entrega , meus pets amaram, fico feliz em saber que temos alguém para fornecer nossas comidinhas”

“We love this shop , lovely staff and atmosphere. Grooming was great and chilled out. We have very happy puppies”