Pet store in Surbiton

“Just brought my hamster from there and the staff was very helpful and efficient. The staff made the process very easy for me as they were open and welcoming. The hamster is healthy and active - he seems very used to people and is quite calm despite his first day here. This shows how responsible and caring the staff is. I will definitely be a frequent customer. :)”

“Boarded my two shy cats here, and I couldn't be more pleased with the experience! I was initially nervous because my cats are sensitive to strangers and have delicate stomachs, but the team went above and beyond to make sure they were comfortable. They carefully followed my feeding instructions, promptly replied to all my emails, and provided regular updates on how my cats were doing. Their attention to detail and genuine care truly put my mind at ease. A huge thank you for taking such great care of them!”

“We are over the moon. A little nervous as first time dog owner taking our precious Bella to the groomer and not sure how she would react, we were pleasantly surprised to see Bella run into the groomers super excited and happy to stay. The staff were lovely, relaxed and professionally and we can't recommend them enough. It's a safe, secure and loving environment and we've already used them twice and will do so in the future. Thank you Team K9!”

“I have been a client since the 1980s always polite, extremely helpful. I am moving temporarily soon and unfortunately I have to change my chemist, but when I am returned to my previous address I will also return to this pharmacy. Never had a problem that they could not solve.”

“Hiba at Boots Tolworth is absolutely brilliant. She’s helped me with so many health concerns that I was struggling to get clear answers for elsewhere, and her advice has always been spot on. You can tell straight away how smart she is, but what makes her special is the way she explains everything so clearly and makes you feel completely at ease. She goes above and beyond to make sure you’re looked after, and it’s rare to meet someone who does that.”

“This review is for the pharmacy: I have not experienced the issues in other reviews, apart from one time when they were unable to find a prescription that had been dispensed. I switched from the RiteChem next door as they were unable to fill prescriptions at times due to not having on-site or the ability to order. The staff have always been helpful and friendly in my experience which is generally weekly.”