The 30 Best Hotel in Newcastle-under-Lyme

“Thank you for providing such a professional and polished service. I was very much impressed with the Agents' (O and A) local and general "letting" knowledge. Their guidance allowed me to make informed decisions at every turn. Excellent communication throughout, and no task / request seemed to be too much. It was my pleasure and delight to work with you. Thank you for your excellence. Unreservedly recommended.”

“Karen and Caroline have always been brilliant when assisting me with renting out my flat. Nothing is too much trouble and they are prompt, efficient and thorough with any queries or advice I may have. My flat has never been empty for long”

“We recently sold our house in Madeley using Reeds Rains Newcastle and can only compliment the team and in particular Jack, for continuing to keep us updated through the entire process and provided valuable advice and guidance. Despite a challenging exchange and completion process, Jack was incredibly supportive and chased down buyers and solicitors and reported back detailed updates and advice to keep us calm in a tense environment, we can’t thank him enough.”

“Viewed a property to rent and had a great experience. The agent, Sarah made the process smooth and comfortable and was able to answer all my questions. Although I had a bit of a delay getting to the property, she was very understanding about my situation which I appreciated”

“Very clean and tidy. Bridget on reception was incredibly kind, patient and helpful when we realised we had booked the wrong date to stay at the hotel. Excellent service!”

“Good staff, great food this time around! Our whole party enjoyed the experience! Another visit, same excellent experience. Love coming here! 24 June 2023 Another visit but not so good this time. Below par food from the vegetarian menu with ingredients missing from the salad. Really quiet but the service was also a bit lacklustre. Ordered from the app at the table which is a worrying experience as it often tries to order the mains again when you add food was a little below par. 19 Oct 2024 Another visit with my father in law and although the bar and waiting staff were as excellent as always the standard of the food is dropping rapidly. So few flavoursome filling vegetarian options I reverted to fish and chips again and yet again the fish was overcooked (our last visit had the same problem and when asked by the waitress if it was alright was told by her several had been sent back that lunchtime). Is this a kitchen staffing problem or is the frozen battered fish they use just poor quality?”

“I only stayed for one night and I was unfortunately trying to sleep in the annex, room number 40. The connecting doors between each of the rooms should be bricked up to ensure some sense of security and safety for anyone staying. This would also block out the noise experienced from the persons next door. I experienced very little sleep due to the people in the next room who would not shut up all night, music, talking very loudly, notifications ringing out very loudly on their phones and one of them who regularly went outside to smoke would cough and cough very loudly and wretch and spit through out the night. The hotel I accept is very old some of the profit from the hotel should be used to fix it up it is in great need of it. I heard on multiple occasions customers complain that their bed was broken and they had paid a great deal of money. On a positive side the staff are wonderful they deserve better surroundings to do their job. Anyone in the hotel business would snap them up. They are very nice people. The chef is excellent and has a beautiful soul. The owner needs to wake up and see what wonderful staff he/she has and start putting the profits back into the business before the building falls down around him/her. Thank you for the kindness shown to me by the staff they are very professional and deserve better.”

“A non-pretentious hotel in the middle of the city near the main road above Lidl supermarket. Very modern things are new and clean elevators function well. Last staircase nothing to complain evening meal were in expensive and large portion size. I thought the Punjabi chicken and rice and Na that was very nice and spicy my husband two English beef in a pie, which was very nice as well. All in all, we were happy with our day although the weather was not ideal.”

“Incredible service. I broke down and managed to get my car into the car park at this hotel. Dylan was working the night shift on reception and was so helpful. He was very helpful in getting me any help needed and when I eventually needed to book a room he got this sorted for me very quickly and even accommodated really well for my dog. Then when checking out in the morning, the lady on reception was also incredibly helpful, friendly and accommodating, especially for my dog once again. I just wanted to say thank you so much for being so kind and helpful when I was in a tight spot. The best experience I could have from the loveliest staff.”

“Great little find, cheap and easy to access. Stayed here for 1 night while working and visiting family. Arrived late and Kevin texted me the details regarding self check-in. Clean, comfortable and the coffee is greatly appreciated. Only downside is the bathroom being so far away but considering I was there less than 12 hours I can't really argue. I will be staying here again.”

“An estate agent with a personal touch,from valuation through to completion!Where the client comes first! Complimented by an excellent team throughout my selling process,which was stressful and at times daunting,I felt supported and listened too throughout,although I'm sure there were times they dreaded my number coming up on their phone!! Well done and many many thanks for getting me there,in my eyes a number one caring team who deserve a 100% praise. Can do nothing but highly praise and recommend Mark Buxton estate agents.A rarity in being 'a people's' business!!!!!”

“Having worked with Alistair and James on numerous properties i can honestly say they know what they are doing when it comes to property, They have excellent communication skills and are passionate and professional about their job. I have no hesitation in highly recommending Habitans and would say they are the best letting agents in Staffordshire!! Look forward to working with you on plenty more projects”

“I have used Bellwood lettings to manage my property letting for the last 8 months and I feel like its in safe hands. I dont live locally so its a huge peace of mind for me to have such a good agent looking after my property. Darren is always quick to respond to contact and always professional and reliable. I would absolutely recommend them. Thanks for your continued support Darren and Louise.”

“A fantastic service delivered by such a friendly team. They were so good with regular communication which made the processes much easier for us. Couldn’t recommend enough!”

“Our reason for choosing Follwells Estate agent in the first place was because we had dealt with them previously and they had provided great service. We wanted to use a company that we trusted and had a good understanding of the local market and the type of house we were selling. First contact consisted of a home visit to discuss our requirements. We felt that the expectations of the housing market, in our area, were carefully explained and what would happen to action the marketing of our house. During the sale of our house the team kept us informed of viewers and their feedback. When a sale was agreed, every effort was made to facilitate the completion of our sale in a timely manner with care and professionalism. They were always available to answer any queries we had. We would not hesitate to recommend the team at Follwells for the sale and purchase of your property.”

“Katie & Georgia have been amazing. This will be our 1st holiday abroad with 2 young toddlers so wanted to make sure it’s as magical as we can. They listened to what we needed & wanted, acknowledged the detail, called us back when promised & catered for every little detail like flight times & 2 different kids clubs. We will 100% book our holidays again with them with confidence & recommend wherever we can. Thankyou so much ladies x”

“The staff were amazing and ensured our son’s christening celebration was a success. We all had an amazing time! They were very helpful with decorating the pub and laying out our buffet for when we arrived. Lovely cosy pub with good prices, would recommend to all!”

“Really lovely building, kept well and these ladies at the front desk are absolutely lovely and really helpful. Absolutely love my room definitely rebooking for next year”

“Really good place to live as a student. Rooms are clean, modern, and have everything you need. Staff are friendly and always help out fast. It’s close to uni and town, and the social areas make it easy to meet people. Feels safe and comfortable — definitely recommend One London Road!”

“Had 2 course lunch special good value and very tasty, staff very pleasant.”

“I wouldn't hesitate to recommend Bob Gutteridge. Steve has helped to guide us through the selling process and has a genuine knowledge of the market. He has gone above and beyond to ensure that they have delivered their service and I would be more than happy to use them again in future.”

“Rockett Home Rentals have assisted me by managing my rental properties for years now. Bill's advice has been invaluable and the whole team does an excellent job liaising with tenants and contractors. They are most professional and helpful, would definitely recommend this management company to any landlord with a property in the area they operate. 5 stars!”

“Came here for my girlfriend birthday, we both really enjoyed it. I have an allergy and Dan was super helpful and accommodating. The server Rianna was lovely, she made my girlfriend’s birthday very special. Thank you to them . Food was lovely and great price.”

“Great accommodation, all of the rooms are studios and it is great to be able to live next door to my friends, but to be able to contain our messes to our own kitchen/living space. Definitely would recommend the rooms and it's very modern and well priced for what your are getting. The building manager Phil, is a lovely person and is always happy to help whenever it is needed, which is great for when you have just moved out of your family home for the first time.”

“I have recently viewed a property with property manager Claire on 25.09.2025 and again on 29.05.2025. Interacting with her was very good as she was very polite and helpful. I viewed the same property twice and she was really helpful by arranging it without any hesitation. Actually, she offered me the second viewing without any hesitation. Because of my own personal requirements I didn't proceed with that property. But I'm looking forward to hearing from her with a property that meet my requirements. Thanks Claire. Thanks Rory Mack.”

“Absolutely stunning facilities, always clean, Gym is brilliant everything you need, and the servixe is fantastic always made to feel welcome and there is means to what the staff would do to help whilst there, would strongly recommend to anyone”

“What a lovely place to stay! So, so pleased with our rooms - my daughter and my dad thought exactly the same. Clean, comfortable with everything we needed and slept so comfortably. Lovely staff and excellent affordable prices. The restaurant attached was brilliant - a whole range of lovely meals available again all at amazingly good prices. The restaurant/bar staff were friendly and welcoming and there was a nice outside part where we could also sit. I simply could not recommend this place enough.”

“So helpful and friendly, full of smiles. nothing is to much trouble and the rooms are lovely, beds very comfortable. Definitely worth the trip. Definitely go again”

“All Inclusive Holiday Company (Alihoco) made our trip completely stress-free. Everything was well organised, from flights to accommodation, and the staff were friendly and helpful throughout. Great value for money and a smooth, enjoyable holiday experience.”