DFS Eastbourne
“Great experience! My sister had to replace her 1 year old sofa due to insects, so decided to visit dfs. Upon our visit we was met with a very warm welcome, even though we had 3 very over excited children with us! We looked around and spoke to Matt, who was more than helpful. We explained the size of her front room and looked at each sofa with his guidance. His knowledge of each item was brilliant and so helpful. After looking at a few, and my sister falling in love with one in particular, I decided to go home and measure up correctly the size of the room. Good job I did as the one she loved wouldn’t have fit! Once measuring, we went back to dfs with the kids. Yet again they met us with warm welcomes and hot chocolates! We explained the sofa would be too big so we looked at others. Once we found one, Matt went above and beyond to assist us. Answering every single question we had, and even explaining things more than twice if required! He was great with the kids, really understanding and gentle. We was in dfs for hours, and really enjoyed our visit. We was in there until after close and still felt welcome even though we had over run their day. The lady was also so lovely and ran through everything with us before the order was finalised and placed. One week to the day later and her new sofa has arrived and it fits perfectly! Every single piece of the Trekk sofa we ordered fit! We walked out of the store last week feeling like a weight was lifted, and having 3 small children, she needed to sort something fast! Their express 7 day delivery was spot on, their customer service was spot on and our experience was brilliant. Thanks so much, Sophie & Bethany! (And the 3 rugrats!)”
