Comfortable store in Hounslow

“I was here to buy a backpack for a friend. The shop itself is not huge (as compared to those in the city centre which have two floors) but have a good stock of a variety of items (esp the children section) , at a cheaper price (due to duty free). There are quite a lot of items on sale as well. The staff are super friendly in helping me to get items that are stored too high to my height, and in storing that for me at the counter while I shop, without being too aggressive. The paying process is quick as well.”

“Visited the Gucci store at Heathrow Airport recently and had a genuinely pleasant experience. From the moment we walked in, we were welcomed warmly by the staff who were not only professional but incredibly friendly and patient. We were looking to try on a few pairs of trainers, and the team went above and beyond to help us find the right sizes and styles. They never rushed us, even though it was quite a busy time. Their knowledge of the products was impressive, and they made helpful suggestions based on comfort and fit. What really stood out was how they made us feel valued — taking their time, offering honest opinions, and making the entire experience enjoyable and stress-free. The store itself was clean, beautifully arranged, and made browsing a real treat. A big thank you to the team — you made our airport shopping memorable. Highly recommend stopping by if you’re passing through!”

“Top Gen in Hounslow is honestly one of the best stores for variety and customer service. Veer ji and Sunny—the owners—are amazing people who truly care about their customers. I actually worked at the store as a sales representative back in 2013, and when I visited again in 2025 from Canada, Sunny bro was still just as welcoming, friendly, and accommodating as always. The store has a huge range of products at very reasonable prices, and the atmosphere is warm and genuine. If you’re in Hounslow, you should definitely check out the variety they offer—highly recommended!”

“Fantastic customer service always. Been a few times with alterations its so perfect. Quick and very professional.”

“great service,very helpful,came to my rescue at the airport,sort brand new tyre out for me,resonable price,high recommeded,thank you very much tyre patrol heathrow - mobile tyre fitting.”

“Courteous service. On time greeting at airport. True luxury experience.”

“Excellent service and fast shipping. The furniture is made of high quality products. I warmly recommend!”

“THANK YOU MD GOLD I HIGHLY RECOMMEND”

“King of trainers. Good choices of shoes and trainers. Great track tops and bottoms. Kids shoes aswell”

“Received very good service from the gentleman working in this branch of shoe zone. He was extremely helpful and knowledgeable, and thanks to him I left the store more than satisfied with my purchase”

“A lovely end to our London trip! We were served by a very friendly Polish girl named Marzena at this Starbucks. Great service and atmosphere — highly recommend.”

“Excellent service and efficiently completed and built wardrobes for my loft bedroom. The work done was also very good. Highly recommend.”

“It’s a good cafe to burn the time whilst waiting for your flight.Their strawberry & vanilla iced matcha latte was to die for, I’m hoping that it’s a regular drink there and not just a promotional drink because I can’t imagine not having it whenever I’m at Caffè Nero now, how to be my favourite drink so far.And also make sure you have the Caffè Nero’s Loyalty card as well to get some good deals on your purchase.”

“excellent service. i was worried due to previous reviews from here but i found them unfounded. my sandwich was warm on plate and my drink was made right and got l stayed hot while i read my book while waiting out some rain. the staff was friendly and i am sure anyone who stops by will have a similar experience”

“Busiest time of day and the staff was very friendly and courteous. Had the Gingerbread Latte with a Salted Caramel Brownie while my friend had a Terry Chocolate Orange Hot Chocolate and a slice of their Chocolate & Caramel Nutcracker Cake. The drinks were absolutely delicious and the treats were tasty. Given the opportunity, I will definitely return.”

“The store is not too big, located in Terminal 5 (landside area) Alot of fresh & ready-to-eat food. Also some cookies and snacks with a nice packaging that you can buy for a gift when you travel back to your country. VISA, mastercards are accepted.”

“Wonderful wonderful wonderful, friendly staff,eager to help. Rooms clean,neat and staff tentative to all your needs. I particularly lived the breakfast buffet,the variety and freshness. Mr Fernandes was so inviting and a pleasure to talk to..... From all the way in South Africa CPT,I highly recommend this budget friendly , peaceful experience with easy access to motorways and London. Keep it up guys...”

“I went here yesterday and had a really great experience. The staff were very helpful, especially the girl who helped me find the perfect pair of shoes when the ones I originally wanted were out of stock. The woman on the tills were also lovely and gave me helpful advice, recommending products to take care of my shoes. I’ll definitely be visiting again.”

“This is a wonderful cafe. They have the most amazing range of cakes! The prices are higher than the high street but that's what you expect! The cakes were delicious, I had the tiramasue which was amazing! The seating area overlooks the runway, so you can sit there and watch the planes landing.”

“Had a lovely breakfast at Tesco and a really pleasant experience overall. The food was fresh, tasty, and well presented, making it a great start to the day. The café area was clean, calm, and well organised. What really stood out was the customer service — friendly, attentive, and professional. A special mention to Michelle and Iwone, who were both welcoming, helpful, and made the visit feel genuinely enjoyable. Great value for money and a nice atmosphere. I’ll definitely be coming back again.”

“Warm and helpful staff and Manager William was very understanding, patience and cheerful in his work. My friend claimed his free birthday cake from the Costa in Premier Inn terminal 4 a few times yet the staff kept saying they couldn't do it due to different reasons. By the time we reached Heathrow Airport terminal 2, the free gift voucher already expired but the manager William tried his very best to give my friend 50% discount for the cake and help my friend to claim a free drink . It's really not so much about the free food and free drink but the birthday experiences and surprises from the birthday gift from Costa and their staff matter to us more. Thanks again Costa for all the delicious toasties and coffee. I will definitely visit Costa again when l come to UK.”

“Big thank you to Nelly Doi for her special services...cossta coffe got the right staff to do great job with magical smile”

“It was quite busy and you could tell the staff were rushed off their feet. I was served my Michelle and she was so lovely and apologetic that I had to wait a bit. I didn't mind as I could see they were busy. Probably don't get enough recognition for their hard work so thank you very much. The food was nice and hot and my drink was refreshing.”

“A stop for coffee and cake — and we do love their cakes! Friendly and quick service, everything well organised. This time it wasn’t too busy, so we enjoyed a quiet, relaxing break.”

“From start to finish my experience with Pretty Heritage was stress free. Fresh ideas and modern designs in store and great vision from Monita. I loved my custom fringe saree and had so many compliments! I would always buy from Pretty Heritage now as I know I will never be disappointed. Would recommend highly for all your outfit needs!”

“Returned an online order. Easy store to find. Straight forward return nice staff.”

“Great store for last minute gift purchase at the airport when you've forgotten !”

“Very good visit recently , staff were great and helped me find what I wanted”