Gemstone experts in London

“I love the staff in this Hinds. So helpful but not over the top and never intrusive. I had a ring enlarged and have also bought several pieces from here and the advice given is always useful and helpful”

“My partner took in her watch as the pin holding it together broke. They were very kind and helped her quickly and professionally. Excellent value. Great customer service!”

“Outstanding and very long established family run business who provide a trusted and an excellent service. Friendly always and you are treated just like the family. Long standing custom and treated very well. Products are outstanding and pricing too. The Sall Family (London)”

“Wonderful experience! Steve was helpful and thoughtful. We were buying diamonds to celebrate our wedding anniversary and are very happy indeed with our purchase!”

“Popped in to see whether they could fix a broken clasp on a silver necklace, and they switched out the clasp in — literally! — seconds, and refused to accept any money for it. Amazing service, very friendly.”

“Wow fantastic place! The ice cream and coffee is amazing! Can not recommend it enough. Staff are so lovely. Will definitely be going back very soon!”

“Robert made a bespoke bracelet for me with names and then I asked him to add two dogs which was difficult. He did an absolutely perfect job. The price was fair and reasonable. The dogs looked like the breed perfectly. He is super clever”

“Emma & Angelica were both so kind and helpful. Went the extra mile and my wife was over the moon. Thank you so much to both of you”

“Very good customer service Good price.many designs jewelry’s.”

“Came to fix my chain. Great customer service and fixed in no time. Would definitely refommend!”

“I walked in with a watch that needed the bracelet adjusting. They were so helpful and patient. It could have just been a quick link removal but they took time to get it right and for me to be happy with the fit. Got the impression they really cared, which was nice seeing as I hadn’t bought the watch from them. So five stars, highly recommended.”

“Excellent service by Katerina - made the buying experience very special.”

“I came in today and had my first tattoo, mark is amazing and I couldn’t be happier with his work and can’t wait to get my next one done ☺️”

“I can’t recommend this beautiful boutique jewellers high enough! It’s an absolute ‘must-visit’ for sure every time I am in London, especially as it is centrally located within the stunning Burlington Arcade, which is a joy to behold! From the moment I stepped through the door I was met with a kind, friendly professionalism that is rare to find in London. Welcoming, knowledgeable staff listened to my ideas and together we created the most exquisite bracelet that I will treasure forever. As a perfectionist I can be fairly indecisive, but the manager went above and beyond to ensure I was completely satisfied without any of the pressure to purchase that I had felt in other jewellers. I’m eagerly anticipating another visit to design some matching earrings with him when I’m next in London. He thoroughly deserves a 5 stars review! Thank you Sterling Diamond!! ⭐️⭐️⭐️⭐️⭐️”

“I live this shop, All the staff are amazing, I love this shop! Especially the Romanian lady , Ana I think is her name, was very nice and help me to find my perfect ring.”

“Sam was amazing and very helpful and polite lovely staff!”

“We had amazing shopping experience at store.. Farhat was very helpful and patient with us and served us very well.”

“I had a wonderful experience at Lesotho. The selection is stunning, with beautiful designs for any occasion. Elena, the staff member who assisted me, was incredibly friendly and knowledgeable, helping me find the perfect piece within my budget. The quality is top-notch, and the after-sales service is excellent. Highly recommend this store for anyone looking for exquisite jewelry and exceptional service!♥️”

“Visited this morning to get a price on some old jewellery I had been left. It was valued on the spot, and I was offered far more than from a jewellers in Tunbridge Wells. Fabulous service and I felt very reassured with the advice I was given regarding keeping a couple of the items.”

“Came in 2 days ago, was greeted by the staff, the gentleman behind the counter helped me choose a wonderful pair of ear rings for my wife at s very fair price”

“Beautifully located Tiffany and Co in the Royal Exchange. Close to the bank station. Excellent staff and selection of jewellery.”

“The bespoke handmade jewellery that is made by Bob is absolutely exceptional. I’ve got to say I have used Brentwood Jewellers numerous times over the last 25 years, I have found every single experience with Bob and Pat absolutely fantastic. The service, and the quality of the work on every occasion is second to none. I have also recommended Brentwood Jewellers to my friends and they have all had similar experiences, keep it up guys.”

“I never really have cause to go into jewelry shops (I don't really wear any) but I found a watch online that I knew Ernest Jones might be able to get in stock. I wanted to buy it in store, as the only way to keep shops open is for people to actually go in them, but only if they could get the watch and match the price. Oddly, not only was I helped by another Gemma (but a Jemma!) she was lovely and wonderfully helpful. She called another store that carried the watch, organised a price match and had it delivered to that store, so I wouldn't have to go too far to get it. There was the option of having it delivered to my home, but I preferred to pop back into the shop. Everything was made so easy, it was all organised for me and with total cheerfulness, nothing forced or false. There was another lady working there, but although we didn't speak, she was very smiley, despite it being first thing in the morning! The store was tidy, clean and organised, with just a little too much wear on the carpet to age the shop, but shop carpets are always the first victim to wear and tear! Jemma was an absolute delight and I'm genuinely happy to go back in and collect my new watch. Admittedly I'm more excited for the watch, but it's really pretty! I really cannot stress enough how friendly Jemma was, with no hint of annoyance at my weird questions or overly chatty behaviour (I'm a Sunflower person and had only taken my medication about an hour before, which takes a couple of hours to get me to 'normal' person level!) She was fabulous and a true benefit to the company.”

“Went into this shop after being turned away and messed around by the big high street stores. I was asking for a larger than usual ring size for an engagement ring. This store owner went above and beyond to make my fiancé happy after being so disappointed. The personal touch and excellent customer service given by this gentleman was outstanding, so much so that today I went and collected our wedding ring set from him. I recommend this shop to anyone, first class. Thank you so much, you have made my wife to be and myself extremely happy”

“Absolutely amazing company and jewellery… can’t fault the Canary Wharf branch one bit, they were so helpful and understanding to a bracelet that was broken and for sentimental reasons needed the original bracelet. The member of staff was exceptional, very polite, efficient and very understanding. Hassle free! My wife will definitely be returning to purchase more jewellery.”

“I’m very satisfied with my shopping experience The Alkemistry. They have a beautiful unique collection online, were very swift with communication when I asked a question and delivery was fast too.”

“Steve has made several pieces for us over many years from diamond earrings to our engagement ring, wedding band and more recently eternity ring and our daughters 21st birthday pendant. We have been delighted with all his work. All pieces are bespoke and the feedback and consultation process before the work begins is excellent. He is a thorough professional and a credit to his trade.”

“I personally had a very good experience with Bijouteria. Since I had a 50% discount voucher for Bijouteria, I used it, as I hadn't been to the shop before. When I received the jewelry (within two days), I tried it on the same day. Unfortunately, one piece was too small. So I contacted customer service to request an exchange for a larger size. I received a response very quickly, and the exchange was arranged without me having to do anything further. I received the new piece the following day, and I was able to return the too-small piece free of charge. I am truly satisfied with the quality and the customer service.”

“Sophia Jewellers offer a fantastic service. We had a badly engraved locket done by someone else. Sophia were the only place local that could buffer it off. They did it within half an hour perfectly ready to re engrave for Christmas. Thank you. Wonderful service.”