Return policy in London

“Excellent quality shoes, very nice shop and staff, always a great selection”

“Iceland in Forest Gate, on the corner of Woodgrange Road and Romford Road. A very busy branch. Free delivery over £25 is a popular option here. Mainly because parking can be tough on nearby streets at the best of times. There is three self pay counters and four norma staffed counters. A security guard who multi-tasking by queue busting and helping the flow of the store. I even saw him help a customer bag up, top guy. Salim Patel”

“Paul’s work is immaculate! He made us a beautiful superking size headboard, letting me choose the design, shape and size from scratch. It looks beautiful, with perfect piping work too. I would fully recommend Paul.”

“Farooq has done our kitchen, bar, boot room and utility. He and the team have been brilliant from start to finish. We had a complicated build project and he kept calm and flexible throughout, despite chaos on site. We are a year on and so happy with the result, it’s exceeded our expectations. So glad I walked into the village showroom that day and let Farooq take care of everything. Nothing was too much trouble, he made the experience enjoyable and inclusive, we recommend him to everyone.”

“Great service! I recently visited PLADO, and I couldn’t be happier with my experience. The staff was incredibly knowledgeable and took the time to understand my style preferences. They helped me pick out a jacket that fit perfectly and even offered complimentary alterations to ensure everything was tailored to perfection. Highly recommend!”

“Absolutely excellent variety of products coupled with superb customer service. I felt supported throughout my time shopping for a bed frame and mattress and the communication post purchase was amazing. I could not recommend these guys enough!”

“I wanted to find a physical store to try before I buy and help to ensure I was buying the right office chair for back support…happy to say I found exactly this at Harts of Maidstone. It’s been a pleasure to meet and work with this company, you helped me find a great supportive chair right for me. Thank you Christian and Aaron for fabulous customer service from start to finish, your expert knowledge, face to face friendly welcome and genuine time with me to ensure I was getting just what I needed in a new chair, not just a sale on your part. Great communication through to speedy helpful delivery and installation. All super! I definitely recommend and would return in future. Thanks for being lovely real humans who care and still offer an all important face to face service.”

“We chose Hancock's to help us with our wedding bands. The whole experience was so professional, and great value for money considering the final products and the service we received. We were expertly guided through the whole process and really felt looked after. We had two wedding rings made for our big day. The team at Hancock's helped us decide on the style and stones, politely managed our expectations on manufacturing timelines and we’ve been delighted with our rings ever since. Top customer service and great jewelry workmanship. Highly recommend.””

“Friendly helpful staff great choice.”

“Brilliant selection, great staff member who helped me. Was very knowledgeable and friendly. Good fair prices and nicest store around. Come here!!!”

“Hi Lisa, Thank you for helping me with the birthday present for El. She was very pleased to receive it and looks forward to seeing you in 2026.”

“Always good quality clothing. Friendly service....and from 5xl down to 2xl. They have the lot... I actually think they go up to 8xl. When the kids have brought me the wrong size,he always changes the items to the right size. Service at its best.”

“We had purchased 3x HAG Capisco 8106 chairs (2 for the study and 1 for office) from Back in Action and had them shipped to Hong Kong. My husband and I spend material time gaming when we're not working so chair comfort is a priority. We were looking to replace the HM-Setu chairs with the Capisco since my husband felt the Setu was cutting off the circulation in his leg. With the exchange rate at the time of purchase, the price of 3 Capiscos + shipping were the same as buying 2 in Hong Kong (and the Hong Kong shop didn't allow us to place an order with our color/fabric specs which was pretty pointless). Kuvesh was so kind to ensure all our specifications were met and looked after the logistics so that the chairs arrived promptly and seamlessly delivered to HK once manufactured. So if you're from abroad and there's a price differential, I would definitely encourage you to enquire if Back in Action can ship to you, especially the price differential is in your favour. I would also advise you to look directly at kvadrat's website for details on fabric choice - the chair is not cheap so you need to love every part of it! Attaching photo of how the pair looks in our study. For reference, we chose the Razzle Dazzle fabric in 0236. Snorlex not included with the chair of course :)”

“Very easy transaction. As described. Well packed and delivered on time. Tyre pressure gauge is very easy to read and quite Accurate. Happy Buyer. Thank you.”

“I have been using this store for a year now multiple times a week and am unfortunately moving away from the area. I will be sad as it has been an extremely friendly and helpful place. They know their customers well and are always welcoming. Best toolstation I have been to in London”

“Hassan was amazing today and helped me so much would give more stars if there was more. 20/10”

“Fantastic service. I didn't have a particularly large order but MDF Direct were still able to accommodate it. Reasonable shipping costs and brilliant communication along the way. Email confirmation of order, email confirmation of delivery estimate, two phone calls and an SMS to inform me of delivery times at the weekend. Item itself arrived undamaged and accurately cut. Would happily use again.”

“Staff are always friendly and helpful. Products are of high quality and good price.”

“Great experience. Ordered samples which arrived quickly and once we selected our final product, the team were super helpful and, offered to refund our sample costs off our final price. Arrived quickly, great condition and is now the talking point of our kitchen!”

“Delivered securely as promised and within estimated time. Little pack of love hearts from Trish - nice human touch. Wish you all the best. Highly recommend this family company.”

“Big Colin is an absolute legend at this branch. Never have i been looked after like this , a true gentleman of this world . Thank you young man and i will never forget you x x x x x All the best Jordan Blair Chiltern Complete Construction”

“Don’t even think twice, just buy them! My personal favorite are the 2750’s, they are so comfortable.”

“Ordered Fabio corner sofa bed. Was waiting 7 weeks for it,but it was worth it,had 5 days before phone call from Gemma with the date,and day before with time slot. We really love our new sofa. Didnt think it will be this big :) delivery guys was amazing,as they had to take it to second floor,and doorways are very tight,even took the doors out,but they did it great,put it all together very good. Gemma answered on all my questions whenever i had some. Recomend to everyone,amazing experience and our sofa.”

“Went here today whilst there was a elderly deaf lady trying to sort out a delivery the sales man was so kind and patient with her explaining things clearly and professionally he was extremely polite serving us aswell if he is not the owner he is is a absolute asset to your company”

“Best price and good behaver and nice clothes quality”

“I shop here a lot. Great service, helpful staff.”