The 30 Best Building materials store in Stoke-on-trent

“Sarah and Andy provide excellent customer service. Would highly recommend amd the timber is a great price, much better than any other local timber yard.”

“Hortons is my one stop shop for everything…I’ve been buying here from day one and simply refuse to buy from any other suppliers why would I? I get brilliant customer service. goods delivered on time and can call on this place should my business need support on a project. Oh and the banter is what sets me up for the day along with the free brews ☕️”

“Absolutely brilliant Halloween activity day for children, followed by a lovely meal and present shopping in the lovely store. The staff were very friendly and helpful.”

“Ordered my various bits of timber on the Friday and they arrived Monday morning. Faultless service and an excellent product quality. Delivery driver was brilliant. Thanks to Will and his team.”

“Extreamly happy with my custom colour match. Matches exactly how i was expecting. So pleased with it. I didnt think I would ever be able to find my colour again after it was discontinued. Definitely the place to go for your color matching needs”

“Wonderful helpful staff Laura is so friendly and knowledgeable really makes it easy for a rookie and a professional. All the staff are great! Great company great place.”

“Needed some composite fence panels following wind damage. Ordered online, ready for collection immediately. Good price, helpful and friendly staff.”

“Cathryn is always courteous and always goes above and beyond. Many thanks to everyone at Chells. I've had many deliveries, always on time with great advice.”

“good company, very communicative and good customer service. Would recommend. seem to have a wide range of stock too.”

“We had mixed building materials delivered to a job in Crewe, the staff were great, the driver was very helpful and it was a good price, will use again.”

“Great Service and Price on all timber products. Highly recommended.”

“Always a pleasure and good customer service”

“Just had a delivery from these guys, I have to say the delivery guy Rob is so professional and helpful. It's good when the drivers work with you. I will definitely be using them again.”

“Really welcoming and friendly team.”

“The guy in the shop wasn’t the most friendly but gave me some discount when I told him my budget. The floor fitters who came were amazing, so efficient and helpful. Very happy with the service I received from this store.”

“I Always use this Travis Perkins instead of other merchants in my area , they’re great on price , can always have a laugh with the lads and lasses there , in particular Ben who always has a keen eye for the builders . Tim and Brett always look after us on price and building products . Lads on yard very helpful too. always there to load me up , Great store all round . Thanks Craig, Staffordshire Builders.”

“Dropped in for some advice on my jammed strimmer. Was kindly re-directed from the main entrance to plumbing and ended up with several very kind gentlemen and even some customers trying to solve my problem. Excellent customer service. Will not hesitate to return.”

“Went to the store for a Hard to find plumbing item and received OUTSTANDING customer service from Chloe! She showed AMAZING patience and really tried to help us! Screwfix is really lucky to have someone like Chloe! THANKS !”

“The only Home Bargins I know in Stoke that do wallpaper. And a great selection. Loads of Home DIY stuff too which is amazing. Staff are really great and helpful too.”

“We were lucky enough to have Mark answer the phone at the branch when we needed some help with copy invoices. Mark, you have excellent customer service skills and are an asset to this Jewson branch”

“After going into this store the other day, I found the staff very helpful and friendly.. I went in blind unsure of which brand to get, but the sale assistant took his time in explaining the pros and cons. He was very knowledgeable. Thanks again!”

“Whether it's nuts and bolts or a pair of safety boots you want, it's here. If I listed all the products here you would still be reading this in a weeks time! I have used FWB for over 25 years and have always had excellent service from the staff. This is a company that will go the extra mile when it comes to their customers. Well recommended!”

“Everything under one roof. Excellent choices from grocery items to gardening. Reasonable price. Plenty of free parking spaces. Good place to do weekly shopping. Highly recommended.”

“Excellent service , always there to help even on advice even if you don't buy anything, from my experience other places like this just push you back of the queue and help there reg customers , so I will be going back for all my diy bits”

“Great prices absolutely cheaper than anywhere else, good range of products and the guy was helpful, happy with our purchase.”

“Fabulous service from Shaun at B&Q Meir on 14th August 3025 who helped cut some wood to the size so I could put shelves in my small shed. He was most helpful and polite and I came home and fitted them perfectly. I didn’t have the right equipment at home to cut the wood myself so appreciated the help. Many thanks again Shaun”

“Great large B&Q. Much bigger than the one on festival park.”

“My daughter doing some work in her new garden. We needed a rotavator as quick as possible. Two knights in shining armour helped from the Pit Lane jewson. First person to speak to Ian helped me said they could get a rotavator to us by the afternoon. I asked him if he could get it to us as soon as possible and he did. Brilliant customer service. Delivered by Steve the driver what a lovely person. He showed my son in law how to use the rotavator and then left. Sadly we couldn't get it to work so we called Ian back and Steve was back with minutes sorting it out. Ten out of ten for customer service. Both members of staff deserve a pat on the back for the service we had today. Also many thanks to jewson Hanley who told me to contact Ian.”

“I visited this store the other day and wish to say what helpful staff attended to me. The staff involved were Scott (Manager) and Maddie. They both were so obliging, friendly and kind. I came away a very satisfied customer. Thank you.”

“This is just to say a huge thank you to Ryan and Dec from Talke Pits B and Q, who went several extra miles when I came in asking for a discontinued charger to keep my McAllister screwdriver charging. My company teaches plumbing workshops to kids and without their help thirty ten-year-old children would have been without tools tomorrow. Dec searched high and low for the one remaining charger for a McAllister screwdriver (they’re now micro USB but I needed the old barrel type for my eight screwdrivers) until Ryan had the bright idea of checking INSIDE the power tool display. Lo and behold the right type was found and now I can teach my class. Thank you so much B and Q, these guys really pushed the boat out for me, and kept our B and Q purchases running a little longer. Much appreciated from me and the kids!”