Store in Brierley Hill

“Went above and beyond to get my partners suit ready for him in time for our flight. Very helpful and had excellent customer service, even kept the store open after close to ensure everything was done. Amazing service, went above and beyond. Would definitely be returning and recommend.”

“Tracey J thank you for your amazing customer service. Unbelievably helpful, smiley and a credit to the company, thanks for helping me choose a new parfum for my partner.”

“Tracey J thank you for your amazing customer service. Unbelievably helpful, smiley and a credit to the company, thanks for helping me choose a new parfum for my partner.”

“Really cheerful and helpful. Did that little bit extra in giving me big bright Lego bag!”

“I took several bags of clothes, shoes, bedding etc. and I couldn't have received a better service. I was served by a guy who was originally from Estonia and he was brilliant! Received my cash on the spot and will certainly be going back again.”

“Friendly young lady on counter mousey hair up on top. Friday @ 5.30pm”

“Visited the store today and purchased a soundbar, Paul looked after us and he was absolutely brilliant, very friendly and patient and explained everything… he even gave us some tips on our tv at home on the different settings and we have tried it and he was spot on!! Excellent customer service, thank you”

“Lovely people always have a laugh with u always asks how my days been and everything shop is great love it been going there for about 3-4 years now I only live next door but love coming to the shop”

“Took my girls to pick some toys as one finished her first book and other had her first few weeks at school, Met on entry by a wonderful girl by the name of Megan she was very welcoming and kind, bumped into her again when we were closer to the till she showed us a few other items that were good value for money so we added them to our basket aswell, her attitude made the visit more special for my girls, thank you Megan, other around the store were very helpful but I didnt manage to catch their names guy at the till was very patient, manager and guy by the nerf guns who helped me find the sword again big thanks guys, amazingly run store”

“I purchased 6 items from the Tower Terrazzo range and received them after only 2 days ordering. They arrived very well packed in excellent condition and I am absolutely delighted with my items. Great quality for the price. I recommend this seller 100% Worth having a look on the site”

“I have always been a fan of Mango and love there is a store in Merryhill. Customer service wasn't great until more recently. The new staff smile and are friendly, which makes a huge difference. But i especially want to say a massive thank you to Tatum, who has been amazing with me every time I have been in the store. Tatums customer service is the best and is a huge credit to Mango. So thank you Tatum! I will keep coming back.”

“Shop often in this store, lovely polite and helpful staff especially the ladies on the tills, always cheers you up. Lots saying the lady with the red hair is rude, she most definitely is not, she’s a lovely friendly lady, would highly recommend this store and its staff.”

“Great Customer Service at the Merry Hill Branch TJ (Sales Assistant) was an absolute delight — a genuinely kind and welcoming young gentleman. His approach was by far the most refreshing and personable service I’ve experienced in any business recently. He was incredibly patient and great with both of my children, especially taking the time to help my son choose the right footwear. I couldn’t fault his service at all — his positive attitude and helpfulness made the whole experience a pleasure. A real credit to the team!”

“Great Service, Even for "Just Looking"! We visited our local(ish) DFS today and, although it was quite busy, the team still made time for us—even though we were "just looking". A manager greeted us initially, but once Michelle became available, she took over and we were in excellent hands. Michelle is amazing at what she does - she has a real eye for detail and design. Between her and my wife, they debated colours and styles while I sat back and watched the magic happen! In the end, we found a great 4-seater sofa, an armchair, and a pouffe. What started as a casual browse turned into us walking away with a finance deal (pay in 4 years) that probably costs me less per month than I usually spend on random stuff in Home Bargains! The only downside is that the finance site was down when we got home, which made things a bit stressful, but the in-store process itself was smooth and straightforward. Massive shoutout to Michelle—she really made the experience enjoyable and stress-free. Thanks again!”

“I've been using the oven for two years and I'm very happy with it. I bought it for a very good price. It still works perfectly.”

“Had a wonderful shopping experience today would like to say thank you to Sandra on self scan for all the help you gave me and my little girl it was really appreciated and very kind of her hope she gets recognised for the great job she does”

“*Added new review - popped into flannels again, fantastic array of designer clothes/shoes. Once again, excellent customer service from Porscha and Dee. Absolutely lovely and friendly ladies. *Added new review - we have visited Flannels on many occasions and never been disappointed with the fantastic and superb service. Thank you to Porscha for her excellent customer service and dealt with a minor issue with a delivery fault. Attentive and most polite, all sorted. She really did go above and beyond, superb. Thank you to the Manager Richard, for his help and kindness, greatly appreciated. Michelle once again delivers a fabulous service, always smiling and friendly. Dee, thank you for helping my son choose an outfit and explaining the IPads and what’s available. Fantastic! Excellent store - fantastic customer service and we will always pop in to have a look at their extensive collections of fabulous designer wear. *Old Review - a slice of Designer Heaven! First visit with my teenage children, we all thought the shop incredibly well presented - Fabulous seating area. Normally I find some people who work in such environments to be pretentious? But NOT HERE…an absolute delightful experience. The staff were very welcoming and helpful. A big “Thank you” to Michelle, very professional and friendly. A lovely lady - chatting to my son and I. Fantastic! We purchase clothes on line from Flannels also, clothes are well made and shipped out in beautiful packaging (photograph below). Never had a problem or concern. If you love the late Vivienne Westwood - then Flannels is your place… THANK YOU FLANNELS :-)”

“A great service as usual, always pleased. Thank you”

“This company went above and beyond for me. I am very pleased with their plush velvet sofas they are fantastic and so is the price. It's people like these who are a asset to the UK, working all the hours of the day and producing affordable beautiful furniture. I am very pleased with my sofas they are absolutely gorgeous.”

“The milkshakes are so good I could have hundreds. Staff are always friendly too. My fave one is the galaxy caramel milkshake it’s addictive. I always have to go here anytime I’m in merry hill.”

“Popped in again today and was served by Samiya. She has served me before and again she was excellent with her communication and customer service. Very well spoken and made sure I was looked after. If your looking for shoes/trainers come and see her. Spot on service. Thanks again. You should definitely already be a manager or working towards running your own store. Keep up the good work. Thanks Dinesh”