Shoe retailer in London

“amazing. even during a busy time around christmas they did not disappoint. they would always reply back instantly and the amount of messages we held over a pair of shoes i can simply say they have the best patience. the shoes are fantastic and they personally customised it for me regardless of it not actually existing on the website. i am extremely pleased with them and they also gave me a special present in there for christmas. would definitely recommend.”

“Shipping in Crispins was a very pleasant and easeful experience. She would rather i not say this, but my Mother has large feet for an Asian lady. It was easy to find stylish and comfortable options for her. We don’t remember her name, but we found out she was Spanish. She helped us a lot, had deep knowledge of her inventory, prices and sizes and helped us with grace and ease. Thank you!”

“Pepa London offers a truly special experience that makes dressing my children feel joyful. Their designs are timeless and beautifully made, with quality that’s evident in every detail. Even from Australia, their customer service has been exceptional - responsive, thoughtful, and impressively quick, despite the distance. The outfits reflect our British heritage, bringing a sense of tradition, and I especially love how my children can wear coordinated pieces. This level of service and craftsmanship is rare. I always look forward to each new season’s collection. Thank you, Pepa London.”

“These shoes (and matching bag) are not only absolutely stunning, they are exceptionally well made and absolutely worth the wait! I had an event just 6 weeks from my order date, and I was hoping to get these in my hands in time. The customer service was exemplary, and involved multiple updates, including follow up communication which was always provided to me as promised so I was kept up to date on the progress of my order. The shoes arrived to me in the US well ahead of the anticipated date, and in plenty of time to accommodate my event date. I could not be more pleased with my purchase and cannot wait to order another color! I’ve read the Rebecca heel runs slightly large, but I am a true US 8.5 and I ordered the 38.5 and they fit perfectly. Highly recommend!”

“2 Pairs of Ladies Slippers for my Mum. £10. That's Christmas and her Birthday sorted. (Just hope she returns the favour, with the latest iPhone for me).”

“Even if it was very busy shop, the staff was excelent, helpful, very quick and efficient. Don't expect good offers or sales.”

“Amazing selection of shoes, sneakers, and boots near Camden Market, London. Best of all is the outstanding service. Zara is incredible & so helpful! Thank you :)”

“I recently visited Direct Boot to have some promotional t shirts made up. I had a specific design that I must have changed about 10 times and it was no problem for Jimmy and Cristina who were so helpful. This experience went above what I expected! Thank you for your help and advice in making this happen.”

“I needed some shoes for a fitness class, but have very wide feet. The staff member was very helpful, clearly knew his stock and I bought the first pair I tried on. First class customer service, polite and efficient. Highly recommended.”

“I recently visited Skechers and had a fantastic shopping experience. They offer a wide range of shoes and trainers for both women and men, catering to all tastes and preferences. The store was impeccably clean, creating a pleasant shopping environment. What truly stood out, though, was the exceptional staff. Although I didn't catch the name of the gentleman who assisted us, his associate number (823855) was on my receipt, and he deserves recognition. He was incredibly attentive and went the extra mile to help us find the perfect shoe size. His polite and friendly demeanor made our shopping trip enjoyable. It's evident that the staff at Skechers take customer service seriously. With the combination of an extensive selection of footwear and a staff that's ready to assist when needed, I have no doubt we'll be returning to Skechers for our future shoe needs. Highly recommended!”

“Really wonderful customer experience offered to my friends from Dawn. Definitely a nice place to browse, try on different styles without the shop assistants making you feel guilty, or like you're wasting their time, which is a rare occurrence nowadays.”

“Brilliant store! The team are really friendly and know their stuff taking their time to help me find the perfect pair. The boots are amazing quality and feel even better the more you wear them. Proper old school craftsmanship. Highly recommend!”

“Located in Oxford street. It is very big store. Nice and tidy store. Good customer service. Good prices.”

“Brilliant store! The team are really friendly and know their stuff taking their time to help me find the perfect pair. The boots are amazing quality and feel even better the more you wear them. Proper old school craftsmanship. Highly recommend!”

“Went to the store to buy new shoes and the store manager Ediz was so kind, attentive and helpful, it was a pleasure shopping at sketchers the slip ins are amazing and I would recommend the new ones they have. Perfect for if you are on your feet everyday. I come home and my feet aren’t sore and during the day they are so so comfortable. Shoes from sketchers are honestly the best shoes I ever gotten and so easy to put on. Thank you again Ediz for all your help!”

“It was my very first experience shopping at Skechers and it was so good. The atmosphere in the shop was great and all the staff are super friendly and patient. They gave really good recommendations too! They also make sure we know the black friday sales so we don't miss out! Would definitely recommend”

“Sells only Skechers shoe range. Vlose tp Underground station and very nearly in the heart of Covent Garden. Nice store with friendly staff. Pleasure to shop there.”

“I visited the sketchers branch on Saturday the 8th November, was served by a gentleman who was very helpful. Nothing was too much trouble and ended up leaving with 2 pairs! Will definitely be coming back. Thank you sketchers lakeside!”

“Great staff! A big thank you to Omar who helped me choose the best sandals I've ever had.Omar was superb! very kind, and a real gentleman.Quality products and QUALITY STAFF!”

“Great store good prices on winter boots and shoes also great variety of slippers from toddlers to senior citizens clean store nice customer service”

“I have bought 3 pairs of shoes in the last two days from the orpington store. I found the man assistant very helpful and very smiley when choosing my footware. All the other staff are very helpful as well and I will certainly be going back to them in the future.”

“Another day in shoe store was looking for my vouchers to get price down women couldn't find voucher but hey I've spent 475 pound in there since Christmas”

“Fantastic as usual. Pleasant atmosphere and very genuine helpful people to guide you through. Pratham was very kind to help me out. Good work ethics and mannerisms. He has huge patience. Well done you guys.”

“Great customer service. Took the time to help pick the right shoe and the right size, they stock half sizes as well.”

“Great service and if you can get the items you want in the kids sizes and in the sale then you're winning!”

“We went to Timberland on the 03/10 for some new school shoes. Kim was extremely helpful, spoke to us in a friendly manner, and gave us many suggestions for all kinds of styles. You can appreciate the staff training in product knowledge and they have genuine customer service skills. We all left, happy, with our new shoes. Definitely coming back. So thank you Kim, you were amazing!”

“Very good service Helped me find correct shoes, was patient when I was working out what I wanted I don't know why people moon about the price If you can't afford it, don't shop there !”

“Sanwar was super helpful when trying shoes until we found the perfect one. He gave great recommendations and styling options”

“You get reasonable priced shoes here. They do not do half sizes, so a little difficult getting the perfect size.”

“Staff is very friendly and good service”