Exceptional customer in Stretford

“One of the screws on my Pepsi bracelet came loose, causing the watch to come apart. When it fell, it must also have lost a link component. I took it to Goldsmiths Rolex in Trafford, where I was greeted by a very welcoming gentleman who immediately made me feel at ease. He kindly booked my watch in for a complimentary repair, which was excellent service in itself. I was advised that, due to it being so close to Christmas, the watch would likely be ready in the New Year. To my surprise, I received a call the very next day to let me know that my watch had already been fixed, cleaned, and was ready for collection. The service was outstanding—very accommodating and genuinely delivered with a smile. Everyone I spoke to was fantastic: the ladies behind the counter, the technician on the phone, and the staff overall. I have purchased several pieces from this store and will absolutely continue to do so. Well done to the whole team, and apologies for not catching any names. Excellent experience all round.”

“I had an appointment scheduled with goldsmith to be added to a waiting list, and decided to visit the store a bit earlier to browse. Upon arrival, I was greeted immediately by Deivy, who welcomed me with a warm smile and invited us to sit down to view some of the watches on display. Deivy went above and beyond to ensure I had a great experience. He proactively consulted with specialists, brought out additional pieces for me to try, and was attentive and patient throughout. At no point did I feel pressured to make a purchase instead, he was genuinely focused on helping me explore options and find my dream watch. His professionalism, courtesy, and understanding were truly commendable. Even after my visit, I received a detailed follow up email with all the information I had requested, and Deivy reached out personally to ensure all my questions were answered. Although I did not find my dream watch on this occasion, the level of service and care I received from Deivy was exceptional. He exemplifies the highest standards of customer service, and I would highly recommend asking for him when visiting the store.”

“Bought a fragrance for my mum from maison crivelli, many thanks to Iqrah who was extremely helpful and friendly. She was very knowledgeable, professional and was patient as she took her time to really help me make a decision on which one to get. An excellent saleswoman :)”

“I went in today to have a nosey at some bras as I've been desperate for something new for a while. I find bra shopping quite exhausting and I can never find anything that fits properly. Well, today Jess changed my life. So professional, so kind, so understanding. This lady definately needs some recognition or a pay rise. She has made me feel so comfortable, her expertise was second to none. What a fabulous lady, wish I could take her with me anywhere.”

“Large portions,chips are really good!vermicelli was delicious!”

“Was served by Ava she was extremely friendly and kind and supported me with deciding on what aftershave to purchase. I had amazing customer service from Ava and would recommend to anyone.”

“We visited your shop this afternoon, and I just wanted to say thank you for the outstanding service. Your colleagues were really helpful, friendly and efficient. Brilliant!”

“Really excellent service from Josh who managed the whole transaction from order to delivery. Would definitely use this supplier in the future”

“We came in yesterday with a vague idea of what we wanted for our honeymoon, but it required multiple bookings, so we hoped Virgin may be able to help and arrange it all for us. We were greeted by a lady called Nicole, and provided with drinks and cake upon arrival. Nicole was incredibly helpful. She's very well travelled and took so much time to piece together our honeymoon ideas. In store she explored many different options for us and created a comprehensive quotation for us to consider which was emailed to us. In the meantime we did some research into other possibilities, emailed Nicole and she was so quick to amend each quote for us. Nicole is an asset to the store and has genuinely crafted our dream honeymoon, which I'm thrilled to say we booked today. I wouldn't hesitate to recommend pop in and see her. Thank you so much Nicole, from Madison and Jonty xx”

“Visited to see if they had any driver jobs available in my area. Still waiting to hear back, but the website experience and jobs portal is very intuitive.”

“Amazing experience! I got my conch pierced today by Vikki and I have nothing bad to say! Despite me having several other cartilage piercings I was terrified of my conch but she calmed my nerves and assured me that it’s one of the easier piercings! She was gentle but quick, making sure I was okay afterward! We went through the aftercare advice and she was very kind and professional. I’m in love with my new piercing - 10/10 experience! Thank you to Vikki, I will most definitely be back and I absolutely recommend!”

“Customer service was excellent. One of the best from any clothes store iv been to. Don't normally post reviews but thought in this case i would do because of the customer service”

“This taxi driver I just had was truly amazing. Very chatty and looked after me on my journey to meet my wife at the hospital. I never got his name but I just want to say thank you so much for this driver.”

“Food was amazing, Our server Keesha was very fast and polite. 5 stars from me, definitely coming back again.”

“Outstanding Customer Service from Jasmin at New Look Trafford Centre :) Thank you.”

“We'd like to thank Zara store Trafford Centre and in particular Clair (Store Manager) Noor (Sales Assistant) for their kindness in helping us find our daughter's airpods. Not only were they attentive and kind, they also showed empathy and professionalism while handling our request. We do appreciate it. Kind regards, Tim”

“Amazing local shop. Staff go above and beyond to help customers. Our favourite”

“I ordered stuff well over $50 yet at check out I was charged a delivery fee. I immediately got on the chat system and requested a refund. Daryl responded promptly and told me to expect a refund in 3-5 business days.I applaud the speedy response and handling of my issue. well done Daryl! cheers Missguided! i'l give an update on resolution :)”

“After having an awful on line experience with KOI where double the amount of money was taken from my bank account with only half the ordered items delivered with initially NIL response to my on line customer concerns and enquiries, I vowed I would Never shop on line at this company again… I opted NOT to return the goods that did arrive and were not the right fit via the on line procedure. I decided instead to return the items In Person In the Trafford Centre Store. I wasn’t sure if I would ever shop with KOI again after such a bad experience..Too much stress..unprofessional conduct. Terrible communication; unanswered messages. And then I met Kianna instore… A Positive, Kind, Lovely, Smiling, Knowledgeable, Reassuring and Professional Ray of sunshine who managed my return so efficiently with no hassle. She clearly demonstrated the insight and experience required to cater to my needs. I ended up re ordering the boots that never arrived. Kianna explained the delivery options so that all was clear and understood. BRAVO KIANNA, You are a credit and I commend you.”

“Trafford park euro car parts 100% the best store I’ve used, very kind and helpful staff member that helped me save a lot of money on the service parts I needed. Thank you”

“Quick response, helpful and kind mechanic”

“excellent customer service! if you require any advice on tyres Tom will help! Top guy highly recommended!!”

“First place I turn to now, I found them to be very friendly and accommodating for reasonable prices and time to complete the job. Thanks Joe & team”

“The guys are really professional, they helped me solve the problem with my car in one day, when other services couldn't do anything for two months. Thank you very much.”

“Great service from Nik always. As a woman who has no clue about cars it's refreshing to not feel taken advantage of! Affordable and trustworthy”

“Amazing, personal, friendly and reasonable nail salon. Tracy is always so lovely to spend time with and I always leave feeling so pampered and gorgeous.”