Harvester Wheatsheaf Loughborough
“We had been for a day out and I had originally booked for my partner and our children for 3pm on the Sunday. My daughter has dairy and egg allergies, so rather than booking online, I decided to call to speak to someone regarding their procedures for my daughter's allergies. Luckily enough, I managed to speak to the manager, Bekki. I explained the situation regarding the above and before I could start asking questions, Bekki started telling me how they deal with this. Front of house know and inform the chef/kitchen and we also get a tablet with all the food and ingredients on it and you can put in your allergies/intolerances and it will tell you what is available. From start to finish, it was a very good system and put my mind at rest. I was very impressed. The only other large food establishment that is this thorough, that I've been to, is Hickory's. Anyway, we got there on Sunday (albeit an hour early!) and we were seated straight away. The lady that checked our booking, confirmed the allergies and gave us our tablet. We chose our food and our waitress also knew about the allergies and confirmed that she would double check with the kitchen with anything we ordered. We got our food (which was very nice by the way) and the waiter that bought my daughter's food even washed his hands before bringing it out, which shows complete dedication to me! There was only one gripe and that is, is that we did have to wait a while for our dessert's. From start to finish, I was very impressed with the way they handled everything with regards to my daughter's allergies. Very professional and they actually cared. Thank you very much.”