Preventative care in Manchester

“First of all, sorry if this review is a little bit long-winded as I struggle to find the words to properly express what I’m wanting to say but honestly I cannot at all find the words to say how much finding this practice means to me or how truly & utterly grateful I am to all of the staff here. For context - and as horrible as I know this sounds - but I’m 30y/o & have (had) never seen a dentist. Although I have always wanted to more than anything, I have a lifelong phobia & have always been to scared to the point which I would have to turn the TV over or couldn’t even see a picture of a dentist in a magazine or anything like that. I have tried to do something a few times over the years, like I have contacted a few places but have never been able to find anything suitable as all said (rightly so, but not this straightforward for me) that they would have to see me before they can even start to help or put anything in place towards getting me sorted. But then I contacted Kingsway Dental Care & honestly couldn’t find the way to thank them enough for all they have done & continue to do for me. My initial contact by e-mail was picked up by the practice manager Gemma. Gemma had no hesitation at all in taking my situation full on board & being so accepting & supportive of me. Gemma took the time to slowly & steadily walk through with me everything involved in a first appointment bit-by-bit, never overwhelming me or giving me too much to handle. For example, my first visit was just meeting Gemma outside the building at first as I couldn’t even walk in, then next time we sat in the waiting area & had a chat & met Jeanette the receptionist who was really nice & always very friendly, welcoming & has a smile on her face. Then the time after Gemma showed me some the items that would be used like a mirror. Things were really slow & steady & taken entirely at my own pace - which I am so very grateful for but also feel a bit guilty about as Gemma is working but spending so much time just concentrating on just me to help me get through & deal with this like I was the only thing that mattered. Gemma has also been really good while building up also as she used to be a nurse so if I had any problems with my mouth or routine she was able to advise & give me information & instructions & feedback & stuff. So anyway, after all that work from Gemma - maybe around 6mth or so just talking about things & preparing me to be fully ready & confident - I finally managed to have my first ever check up today where the dentist was able to successfully look in & checked my condition for the first time. I was seen by Steena & Hannah but Gemma even stayed with me during it to help & support me through it and, like Gemma, could genuinely not have met nicer, more lovely people or anyone more accepting. It didn’t matter to anyone here at Kingsway that I’d neglected myself for so long & let my fear get this out of control or anything, they just treated me as normal without any kind of judgement at all & like they had all been my best friends for 30-years, not some disgusting person who had gone to them after so long & expecting them to sort out all of my issues. Steena was really gentle with me, waking me through like Gemma had done, gave me breaks & checked I was ok with each step. Hannah was amazing too & so encouraging & supporting. I’m sorry to all of the team that it took so long for me just in a check appointment as I know I was given & had to take a lot of regular breaks throughout as we went. I know that I still have a long way to get through fully but I feel genuinely confident in all of the team here & much less worried than I have ever been & am actually now looking forward to seeing everyone again at my next visit which I never thought I would be able to do in my entire life. I never thought I could ever do this & know that I couldn’t have without you’s, I owe it all to all of the team here. Honestly I am truly grateful & thankful & indebted to everyone here at Kingway Dental Care. Thankyou all so, so much! :)”

“I was dubious about the treatment and wanted to wait a few weeks before I did a review. Firstly Keran, the nurse who did my treatment was amazing! Put me at ease straight away and was really easy to talk to! The treatment itself was a little more painful than I expected, but bearable. After 2 weeks I was noticing a difference in my symptoms and they are continuing to improve! I will definitely have another treatment if/when needed. I would recommend to anyone struggling with their vaginal health! 10/10”

“My dentist is Nazia and her assistant Maisy, always friendly making me feel at ease as I have always been a nervous patient. Always tells me what is going to happen along the way. Never keep me waiting long at my appointment time. Correspondence is very good.”

“Conveniently accessible centre. This centre is in a prime location with excellent transport links, making it easy to reach whether by car or public transportation.”

“I've visited the centre on two occasions this year and I am extremely happy with the service and I would like to add the services of Gareth Taylor as being the upmost of professionalism”

“Excellent medical research facilities”

“Saved my life and I know many others that have been Saved by this place and it's easy to find if you open your eyes”

“I attended minor surgery in Dermatology dept today 25/1/25 and despite the minor procedure on my face the staff made it easy for me. They were friendly, professional and put me entirely at ease. I left with clear instructions. Thank you”

“What a lovely team based in DAM Health Stretford. I rescheduled a booking and was meant to arrive at Manchester City Centre but shout out to Claire for rearranging this appointment for me. From the start to finish, each member of staff were so pleasant and gave me step by step advice as to what would happen next. I booked the results within 24hours PCR Fit to Fly Test. Appointment at 9.30am and I received my results within 6 hours. Thank you to this amazing team for making the process fast and efficient.”

“I have just returned from a visit to the walk in centre where my daughter needed treatment for two ear piercings that had become very infected. The two nurses ( I think) who treated her were incredible and were able to remove both piercings. My daughter was clearly in a lot of pain and very distressed but they just kept her calm and worked wonders! I cannot thank them enough - you were fab! Thank you!”

“Had to go here for a C spine MRI and I was so nervous and worried but the place has a really relaxing atmosphere in very posh surroundings, the scanner is down a few steps but they have a lift if needed. There were few people in and I was taken straight down. Had my own changing room and locker for valuables and the technicians were so lovely I can’t fault it. I had my head in a cradle which was better for me and my claustrophobia coz I could see the room n my feet and not the roof of the scanner. They provided ear buds and headphones with the radio on. I cud have fallen asleep if it was any longer. I was referred via the nhs. I would really recommend going here. I’m actually a bit disappointed my next MRI in 2 weeks is not here! Lol, I no complaints at all.”

“Top Bloke! And great nursing team!”

“Was put at ease from the moment I walked in and all the way through my appointment. Previously had a bad experience with a root canal from a precious dental practise, so wasn't liking the idea of having one done here. However my dentist was amazing and made the experience one that I felt silly for actually fearing. Was very easy, simple, didn't feel a thing and was over quicker than I expected. Took my concerns into consideration and gave me a great experience. Highly recommend. .”

“I have been with this surgery for over 30 yrs even before they were at this location. I have generally had a very good experience with them. From the receptionists. Nurses and Doctors. Most of them are very helpfulness and efficient. I would not want to change to another practice. 1”

“Bit late as it was a couple of yrs ago after being butchered by my own dentist. Tried googling as I’ve got the same problem again. (What happened last time - I needed a tooth extraction and due to past experience the dentist I had before always dressed any extractions due to my blood not clotting well. She told me to tell any other dentists in the future so when she left & a new lady started & I needed another extraction I told her n she accused me of trying to tell her how to do her job! She didn’t dress it. Within an hour of leaving I was back in the chair n she put more pain injections to the point my mouth was that swollen my I could hardly breathe. She stocked me up then she left her shift. I was in agony all night! Next day I got an emergency appointment here as mine was closed. The lady here that treated was going mad at the state of me. She cleaned me up, DRESSED the area and within mins the pain started getting better! Never seen the new one from my own dentist again (think she was sacked) - ffward to today. Had another extraction on thurs by new male, I am in a lot of pain, huge lump on side of my face. Took over 18hrs for bleeding to stop despite him putting some type of brown fibre stuff inside. He split my gums a few mm in 5 places & split my lip during extraction. (I’ve had 7 pulled up to now due to complications with health n no fault of my own) so I’m gunna ring these on Monday n hopefully they will look after me as good as last time. (The woman who helped last time was romanian and was absolutely LOVELY with me & very very gentle x”

“I love this dentist, been going since 1988, brilliant staff. love it, especially Shelley and Jane”

“A warm welcome and great professional service received from everyone at Bupa today from Suzanne the lovely receptionist, to Scott & Dr White. Thorough health check done. Thank you Bupa team”

“Called in this afternoon to give a blood sample for a routine health check. Now I'm not ordinarily phased by anything medical, but when it comes to giving blood, think 'Tony Hancock, The Blood Donor' (look it up on YouTube - comedy genius). Anyway, long story short, the Practice Nurse, Caron, was absolutely marvellous - put me completely at ease. Took the blood from the back of my hand - done and dusted within a matter of minutes. Can't praise her enough!”

“Never had problem with them. Always very nice (especially Debbie) and let you decide about the treatment, never pushing to spend money there if treatment is not needed. The only downside is that the dentist changed at least two or three times since I registered a couple of years ago, but the lady who is there now is very good and nice.”

“Great doctors all round this center, the parking for disabled is used by people using M&S so not to good, recommended to all”

“Using the online form, I sent my request through to the surgery in the morning. Within 4 hours I had a face to face appointment with Dr Rajab. She was professional, thorough and caring and the appointment was on time, give or take 5 minutes. The receptionist was efficient and pleasent on the phone. On arrival, I booked myself in using the (now fixed) booking screen. The surgery is always clean and tidy and offers free water if needed. And, there’s a car park on the doorstep!”

“Fantastic, caring staff, who whilst looking after my mum, became like family. If i'd have chosen girls myself, I couldn't have chosen better. Sarah, Tiff, Kirsty and Shopna you've been a godsend!”

“Now reopened after closure and I have been very impressed with the care. Gentle and reassuring dentist and I would definitely recommend this practise”