Store in United Kingdom

“I arrived at the Cwmbran store when it opened and I was met and dealt with by a customer service rep called Brooke. Admittedly I’d arrived on behalf of another member of the family to finalise and pay for the cruise. However, my family member hadn’t progressed as far in the planning as they’d thought. Brooke was very patient with me and was soon able to pull all of our requirements together so I could get away as I had limited time. Very happy with the service received.”

“I recently booked a holiday through Hannalee Lewis and couldn’t be more grateful for her help. As it was my first solo trip, her understanding and expertise were absolutely invaluable, she made the whole process feel easy and stress free. Her kindness and patience really helped calm my nerves, and thanks to her incredible attention to detail, everything on my trip ran smoothly from start to finish. I had such a wonderful trip thanks to her, and I would book with Hannalee again. I’d wholeheartedly recommend her to anyone planning a getaway!!”

“Claire, as usual, was brilliant. Patient, professional, funny and personable. Has become a good friend over the years and we know we can rely on her. Thank you Claire and the rest of the happy team at TUI Pontypridd.”

“I dealt with Claire, initially in store and then communicated by phone/email a number of times until we decided on our holiday. Claire helped us with links and quotes for parking too. Nothing was too much trouble and Claire was the friendliest person who I built an instant rapport with. Fully recommend Rushden Lakes Tui and Claire in particular (to add, I have dealt with other staff in the past and they are all super helpful!)”

“Shannon was amazing. Very polite and respectful, took her time going through everything in great detail and explaining different excursions. Had a very enjoyable experience and will definitely be still going back to TUI for future holidays.”

“They have everything in the world in this shop! And they are very helpful”

“Vicki was helpful, friendly and very easy to deal with. She called back when she said she would and was very patient assisting with the booking. It would be better if you could use holiday vouchers and book the nhs discount online though as generally I prefer to book online however Vicki was so lovely to deal with.”

“The customer service was amazing, they helped oit everytime I needed help and even the butchers were so nice Made the experience feel like home Highly recommend getting your African and Jamaican products here”

“The most lovely people do anything for local residents :-) helped my family with child with intolerance source milk, as everywhere sold out beginning of lockdown felt abit helpless but these guys were angels forever in gratitude, keep up the brilliant work residents couldnt be without you. :-)) Thankyou!!!”

“Haved used TUI Newry previously and most recently today to book a trip to EuroDisney. Corrina was so helpful and kept me up to date every step of the way, providing tips and recommendations based on personal experience. Will use again for any of my travel needs!”

“spoke to Danielle in store, great service and will definitely be back to book my summer holiday, excellent customer service service”

“We love booking at the Tui store in Oldham. Sam and Elaine always look after us”

“I'm sorry for not remembering the guys name on entering the store, but he directed us to Laura who found our holiday for us cheaper than the travel agents that we had just come from. She not only got it cheaper for us but she also got an excursion, transfers and extra luggage allowance for us too. Thank you so much from myself and my other half to both of the staff on 11th July 2025 ❤️”

“First visit to this cafe set within a motorcycle haven. We had not visited before due to parking for cars being an issue however a new car park across the road is now available. There is still the motorbike parking next to the cafe. Situated next to a lovely stream there is seating under cover outside overlooking the stream and wooded valley. Inside there is so much memorabilia you don’t know where to look first. We had just arrived after a large party so had to wait as the kitchen was very busy but we only waited 20 minutes till we could order. That 20 minutes flew by as we looked at the items on display. We have an all day breakfast and pie and chips. The food was very good and served quickly. Lovely staff and a great atmosphere in the family run cafe. The prices were really good and definitely value for money. Definitely recommend a visit and will be visiting again.”

“Great store with lovely people. Always there to help. Great customer service and varitey of products.”

“You can get everything that you need for your household i came here yesterday and was pretty happy.”

“Really great service and fairly priced. Brilliant customer service. Faraz was handsome and helpful. Cheap printing aswell which is really handy if you are a student. Thanks again faraz ☺️”

“We've booked our last 5 holidays with Lichfield TUI and been really happy with the service provided by the whole team. Our most recent trip was sorted out by Jacqui, she was welcoming, friendly and provided great customer service. We really can't fault the Lichfield ladies and wouldn't hesitate to recommend them”

“I spoke with Kasia, the Store Manager today when booking a family holiday. She was very informative and knowledgeable about the holiday locations we had in mind and this attention to detail will really improve our experience. She was able to share her professional opinion about the locations we were considering which helped us to come to our final holiday decision. She also managed to beat the online price we'd found for the deal so it was definitely worth speaking to her!!!”

“I have been into the Selby TUI store a few times to book my family holidays and I always ask for Vicky as she is an absolute superstar! She lights up the room and gets just as excited as we did for our holiday! She is very knowledgeable and went through everything from airport parking to holiday insurance. We have nothing else left to do before our holiday! We’re very confident our next holiday will be amazing just like the others we’ve had with TUI! Thanks again Vicky :)”

“I met with the lovely Ellie about 6 weeks ago sat down with her and told her about my family holiday I wanted to book for 2026 ! She took down all my preferences , all inclusive daytime flights destinations etc , I left her to do the work for me and come back with suggestions ! She duly came back listened to what I said about them then fine tuned until she rang me and said I’ve found it!! I rushed in and booked straight away ! We are now looking forward to the holiday next year ! I can’t praise Ellie enough , dealing with me for a start isn’t easy !! So thank you Ellie I’ll be back to book more holidays !!”

“Hassan was amazing today and helped me so much would give more stars if there was more. 20/10”

“We were looking for something more than our usual excursion to Spain and ended up with a fantastic holiday we are really looking forward to. Thanks to Demi, we have a 5 star stay in Cape Verde to look forward to. Demi ensured we were well informed and all our enquiries covered to book all the add-ons we need. To cap it all the price is unbelievable. Excellent customer service.”

“having booked our big holiday with Tui we decided to try their travel Insurance and Heather and the team at Widnes were fantastic (as usual) and sorted everything out for us. Can go away knowing all is well.”

“Nic was brilliant, very helpful and knowledgeable and made the booking process easy.. She has arranged a great holiday, including Insurance, trips and travel money so we are really looking forward to our holiday. Thanks Nic.”

“If you’re a true Red, this place is a must-visit! The store has a fantastic selection of official LFC merchandise — from jerseys (home, away, third kits) to scarves, mugs, and limited edition collectibles. The staff are friendly and helpful, and the layout makes it easy to find what you’re looking for. Prices are reasonable for official gear, and the atmosphere gives you a bit of that Anfield magic even before matchday. YNWA!”

“Daisy at watford tui was extremely helpful when helping me book my holiday. any questions i had she was quick to know the answer straight away. She made the process quick and easy so thank you daisy”

“Really happy with the service at TUI Harrow! My hubby and I popped in just to get some ideas for our next trip, but we ended up booking a holiday to Gran Canaria on the spot with Deanna. So patient and helpful, especially since we were both so undecided when we walked in. She gave us loads of options and made sure everything suited what we wanted. Can’t wait for some sun and relaxation.”

“We recently experienced a very stressful situation when our honeymoon was unexpectedly cancelled due to a flight change. We were devastated and unsure of what to do—until we walked into the TUI Hemel branch and met Catt. From the moment we spoke with her, she was incredibly kind, understanding, and reassuring. She took the time to listen to our concerns and immediately began working on a solution. Nothing felt too much for her—she truly went above and beyond to help us, and thanks to her, we were able to rebook and save our honeymoon. Catt’s professionalism and genuine care turned what could have been a disaster into a happy resolution. We can’t thank her enough, and we’d recommend her to anyone looking for a travel agent who truly cares about their customers. Thank you so much, Catt - you’re amazing”

“Excellent Customer Service! I’m so happy with the service I received! Booking a holiday can sometimes be stressful, but the team made the whole process smooth and completely stress-free. They were incredibly helpful, patient, and went above and beyond to find us the best price. I truly felt looked after from start to finish. Thank you for making everything so easy — I’m really looking forward to our trip!”