Footwear in Kingston Upon Thames

“Exceptional customer service from the lady who was manning the ladies changing rooms on a busy bank holiday weekend. She was extremely knowledgeable about the stock, made helpful recommendations and went above and beyond to help customers.”

“Excellent advice and help from Kenzie on buying a decent backpacking sack and helping to get the fit right. We ended up with a super light osprey exos pro. Kenzie clearly does a lot of hiking and knows what she is talking about. I do a lot of long distance hiking and it's nice to meet someone who gets it. Thank you!”

“Great experience. Great selection of clothing.”

“Great service and if you can get the items you want in the kids sizes and in the sale then you're winning!”

“Went into Hotters at Kingston on Thames on Saturday 23rd November 2024 and was greeted by a really wonderful young lady called Imogen. I explained how I suffer with swollen feet and ankles and am unable to wear the many pairs of hotter shoes and boots I own. She listened to my needs and went above and beyond in helping me. She was empathic, caring, genuine and nothing was too much trouble. This member of staff is an absolute credit to Hotters, the service and trouble she took was exemplary. She sold me 1 pair of boots and I also ordered another pair in black. My feet aren't cold, I'm comfortable and I had a very touching experience with an absolutely amazing member of staff. THANK YOU IMOGEN X”

“Great shopping centre . All you could need under 1 roof without going into london”

“The store is a very well organised to begin with. The sections of the shoes and sandals and casual wear are nicely presented and there is considerable variety of quality options. The office has its own line of shoes also which are of great quality and I bought one pair for formal wear and the quality and manufacture of the product is excellent and I can say that with some credibility because I have many pairs of very good quality formal wear shoes. The staff is very helpful and kind. The store assistants are very efficient despite of it being very busy all the time. Over all I am very happy and I recommend it.”

“Amazing service from Laura who went out of her way to offer different options for my sisters foot shape. Not an easy ask but we left with a beautiful pair of comfy sliders. Many thanks Laura.”

“I went to Kingston Schuh in the hopes of buying a pair of Sinclair Doc Martins. I was assisted by Cole and Sophie, who were both so helpful! They have both previously worn Docs and had a lot of information about the fit/sizing and how to break them in comfortably. I walked away with my new favourite pair of shoes and can't thank Cole and Sophie enough for their help. Always love visiting Schuh in Kingston as everyone is so helpful!”

“I want to start off by saying how bubbly and attentive the staff were. The store was very tidy, and in specific Anna and Sandria’s customer service exceeded my expectations.I will most definitely be shopping here regularly. Thank you Mango Kingston team.”

“Although I’m not a fan of Superdry, I have to say the staff were incredibly helpful and professional. Mabel went above and beyond to assist me without being pushy. Excellent customer service!”

“I would like to thank the manager of the store for helping me out , i think her name is marta , which helped me about faulty item which i had to return to Tommy Hilfiger but not to the store of this company. She kept everything professional and helpful by helping me to find the nearest UPS drop point and packing and labeling my package which it wasn’t her responsibility but i Loved her passion and responsibility anyway . This happened on Monday 6 of November around 13:30 . So profesional.”

“Placed in a very good location. A large, a nice variety of clothes and home articles. Prices are decent for clothes as for home articles. The shop is well divided and is easy to access to all the areas. Direction signs are visible and easy to follow. Staff is very helpful, shame that sometimes are under staff, as far as I have noticed. It is a shop that I will definitely go back for my shopping. Love the wood stears.”

“I went in on Black Friday and although it was busy, that staff were extremely helpful, helping us find the right items and bringing them to our changing rooms, I had a good experience”

“I get most of my shoes here, always great Italian styles and good value for money. Staff are always helpful and friendly, particularly LORIAN who was extremely helpful and resourceful.”

“Shazia was sooo super helpful! Came in to find some work shoes after struggling looking online for ages, she instantly put in the effort to help me find a replacement for the ones I originally ordered. Such great customer service!”

“Bought the new pickleball trainers and after wearing them for 15 min, the balls of my feet started to burn. I took them back to the Kingston branch and Khatereh was super helpful. Rather than giving me a gift voucher, which I did not want, she gave me a full refund for the shoes. Much appreciated.”

“Best customer service and good price.”

“I ordered shoes for my brother. Since he didnt like them I returned them the next day. Mr Sajiv was super kind and helpful to assist me through the whole process. He also helped me pick another pair of shoes instead with some stunning and trendy options! loved the service! definitely recommend going here and definitely buying another pair from here”

“I had an issue with a pair of shoes(sizing) Gabriel and Mason both Went back and forth finding different trainers each time we changed our minds. They were good humoured and professional, in between dealing with us they also dealt with other customers, whilst remaining attentive to us. Overall my experience in that store was more than elevated due to their excellent customer service”

“Very helpful and friendly staff! They never hard sell and just give good advice on products and leave you in peace! I like the store and the people! Always well stocked and the staff is willing to help!”

“The shop is good! The salespersons are also friendly, and I bought some boots which were nice!”

“Everytime I come in here they’re always so welcoming :) Mustafa the older gentleman is so helpful, so knowledgeable. They never pressure you to buy anything if you’re unsure. Good selection of designer clothes, great sale on at the moment. From the Moncler lady :)”

“As a regular customer, I felt I needed to respond to Ashfar Azfar’s review because I’m in this store constantly buying sports clothes for my children, and the staff have always been nothing but patient, helpful, and genuinely kind. I actually came here to leave a positive review, but after reading yours — and having watched the entire situation unfold — I couldn’t ignore it. You were rude, you swore at the staff, and then you came back for your receipt as if nothing had happened. If the store is so “rubbish,” why were you so desperate for your £2 socks? You were second in the queue, not stuck for hours, and the staff were short‑handed, doing their best during Christmas — the busiest time of the year — while also dealing with the extra pressure of the store closing soon. Most customers manage to show patience and basic respect; clearly you don't have those qualities. Your cheap socks and bad manners say far more about you than they ever will about the staff or the store.”

“I have just ordered and received a Canada Goose coat. The two members of staff: Sasha and Hanaha were fantastic, patient and very polite. I love my new coat and can't wait to wear it when it gets colder. I would definitely shop there again.”

“Went in to exchange a slightly ‘snug’ birthday present and the team were all over it. Despite not having a receipt at hand, they were hugely patient and helpful and went out of their way to find something that worked. Cynthia, Aaron and Kennedy worked really well as a team. Would recommend a visit, even if it’s just for good customer service.”

“Really Kind staff and great clothes of good quality”