Friendly accommodations in London

“Our stay here was great. From the time we entered the hotel, we were greeted promptly by Mabel at the front desk. We arrived early so we were requested to wait while they arranged for a room. Considering the hotel was busy, the staff were on point. Later on, Samrat, the Manager on duty introduced himself to us and welcomed us. We stayed here for a week and all staff were warm and professional. The housekeeping was spot on as well. Amenities replenished and rooms taken care of. Samrat checked in with us in between our stay as well if we were comfortable, we mentioned a small issue in the bathroom on our way out and it was fixed upon our return. The F&B team was awesome. Each morning we enjoyed the breakfast, although the selection is the same each day (could use a bit of change) . Vicky, Hasan and Ashish regularly checked in with us and the kids on special requests. They even remembered our orders and checked if wanted the same the following day. This was very special considering the restaurant was always busy during breakfast. The gym was small, and equipment could get an overhaul, perhaps a regular check in by staff would be good. Nevertheless, I highly recommend this hotel especially for it's friendly and professional staff.”

“5 stars service, can’t fault anything to be honest and will definitely be back when I’m in town. Was very happy with the room, location and overall atmosphere. Room was very clean and flawless.”

“Very nice standard of rooms, large and clean. Very quiet, especially in inside rooms away from the road. Breakfast was good but as it wasn't busy it was sat under the heaters waiting so didn't feel as fresh as it could have. Bus stop outside or a 10 min walk to the Tube. Staff were pleasant and I will certainly stay again. Good value at the time of booking as had an offer on.”

“Just stayed here for the 3rd time and still doesn’t disappoint! The staff are amazing. Very helpful and accommodating. Shout to David (sp?) at the front desk for looking after me during my stay. The rooms are modern and are well kept. Great sleeping conditions too. For Elites, the breakfast is next level and nothing runs out. Location is more Kilburn than Maida Vale, so just be prepared. Tons of shops and quick restaurants around. Only gripe is that there’s not a dedicated elite lounge. They make up for this by having complimentary drinks and appetizers at happy hour. Would definitely stay here again.”

“Hotel staff were very helpful and friendly especially receptionist on our arrival. Room comfortable and warm. Breakfast very good. Will definitely be staying there again. Highly recommended.”

“Wonderful stay at Southgate premier inn. The staff were excellent, friendly and polite. Short walk to Southgate underground to get into central London. Have a fantastic stay with family..”

“katolondonhaus 3rd stay , this time 17-19 May 2024 2 nights , Room 5 My third stay at Katolondonhaus. Once with family , last two times I stayed, alone in room 5. The room has a large double bed with very soft but firm pillows , a firm -medium mattress and a really nice duvet , that to me was the same you as you get in a premier inn...all very cosy. The ensuite although small, is very well appointed with a super fast hot shower , that really does a great job envigourating you for the day with a modern small sink , glass shelf and bathroom mirror , all tastefully decorated with a contemporary grey tile pattern. There's is a desk to work from next to a mini fridge , on top of which are the complementary water, tea and coffee facilities. The TV, I think 32 inch ( flatscreen Samsung) is mounted on the wall which set a above a fixed hairdryer. Heating wise there is a large radiator, I didn't use this time , as the double glazed windows , with modern slats was easy to open for fresh air. WiFi is excellent, you can easily play call of duty mobile or watch your favourite film on your laptop. All in all tastefully decorated, kept very clean and I would recommend. You will not be disappointed. In addition there is a large kitchen area, should you require any additional items which is next to a dinning table leading on to the well manicured garden. The property itself is set in a quiet residential area of Morden with parking on or just off the property on the main road. It feels very safe with an electronic combination lock to the main front door. Matsuo is extremely welcoming and thoughtful of his guests and will leave you to get on with things. If you need anything else just ask or leave a note! I will be staying again and katolondonhaus is now my "go to" accommodation when I visit London from Suffolk. Alan , Suffolk.”

“Stayed here for 1 night after a day out in London. We arrived at 3pm, and checked in very quickly. They are currently renovating the rooms, but this wasnt reflected upon arrival (high standards etc) We had a free room upgrade to one of their new rooms overlooking the docks. As an IHG member we could of got a late check out but unfortunately we had to be home early. The floor we were on, was very nice and you could tell it had been renovated, it was very appealing. The room itself was very spacious, clean and trendy. The window was like a door and opened wide overlooking the docks, it was really pleasant. Bed was super comfy as were the pillows, the bathroom had an amazing shower and a big mirror. We didn't have an evening meal there but there menu was good and you had the option of room service too. Although close to the nightlife of Camden, the windows were soundproofed from the main hustle and bustle although a bit of noise seeped though... we were provided with ear plugs which was a nice touch (we didn't use them, but I definitely took them home with me!). Slept really well. Had breakfast in the morning which was well attended by staff, they were very helpful. Breakfast was good, there was a good selection of foods and drinks to choose from. Check out was smooth, quick and easy. Highly recommend.”

“I gave YHA Oxford Street 5 stars because of having a good positive experience overall with my one night stay there. The room was clean, the 2-bed bunk-bed was do-able and there was a nice new metal fan in the room. The window was open and we heard very little of London traffic. It did not matter that the lift did not go all the way up because we were used to stairs. The shower was a delightful surprise because it was a power shower.”

“We enjoyed everything about our 2 night stay. The location was convenient, the food was delicious, the staff were helpful and friendly, the room was comfortable, and the check in-out process was smooth.”

“Lovely sized room, helpful, chatty, friendly staff, lovely surroundings, good selection of breakfast food (including ham and cheese for the Continental breakfast!). Having stayed in half a dozen Premier Inns, I would say so far this is the Premier, Premier Inn. We got a complimentary glass of Prosecco each, whilst waiting for our taxi in the evening. The lovely lady staff member, who got us it, said that they give this to guests, to welcome them into the weekend. What a lovely, thoughtful, and added bonus for this experience. Although it varies from place to place, I have come to expect good service, rooms, and food from Premier Inn. They, as a company, help to make the experience.”

“Second time staying here in 2025. It’s a great hotel with friendly and helpful staff. The rooms are clean and modern with the required facilities. The breakfast buffet is very good with lots of different options. The location is super convenient for most tourist attractions. The Waterloo station is just a few minutes walk from the hotel.”

“We stayed in a suite for my partners birthday having stayed here previously and not being happy with the stay the hotel made an extra effort to make the stay really enjoyable. There were balloons in the room and cakes and complimentary drinks. The hotel is well placed and is presented very nicely. The staff were friendly, the breakfast was delicious. It was a lot different from the previous stay and felt like they had listened to feedback and improved ten fold! Following this visit, I would not hesitate to stay here again, it had the feel of a luxury hotel which is the way it should be.”

“I recently stayed at a hotel in Canary Wharf and had a great overall experience. The location is excellent — very well connected to the city centre by public transport, yet tucked away in a quiet and pleasant area. The staff were consistently friendly, professional, and always ready to assist with anything I needed. The breakfast was simple, but everything was fresh and well prepared each morning. A solid choice if you want a calm base with fast access to all key parts of London. I would definitely stay here again.”

“Very nice hotel. I loved. Mattress really comfy. Room is very useable. Breakfast downstairs good regular intercontinental breakfast. But upstairs Daniel is amazing ! His coffee is the best coffee in London. He is kind and very helpful. And reception girls so lovely. They help about some recommendations restaurants and top places around the hotel. Gym have enough cardio and dumbbells.”

“Really nice hotel and great value for money. Staff were friendly. Rooms were immaculate. Breakfast was great. Only mild concern was the location? It felt quite out of place and the direct route from Whitechapel tube station feels quite dodgy especially at night. Some great food places around the area though.”

“Nice hotel at a reasonable price with really great staff. Loved the breakfast with many options and again with great staff that was very observant and kept everything clean and tidy around the buffet and tables. The hotel sits next to the Underground (Aldgate East) and just a 10 min. walk to Liverpool Street Station. So thumbs up - would choose again.”

“It is customary to post, post departure but I must give credit to all staff and venue. The amenities are good and staff well attentive. The Xmas theme and little treats are more than welcoming and a pleasant surprise. The service and food are amazing. This was a great idea and thank you to the entire team. Will definitely recommend and return.”

“Very nice hotel. Room was spacious,there was ironing equipment in the room. Despite being very close to the airport and train tracks, the rooms are perfectly sound proofed. Aircon is also very efficient and quiet. I enjoyed my stay.”

“Great location, very close to the university. The staff is really friendly and helpful! Everything feels modern and comfortable. Rooms can get a bit warm on sunny days, but it's a minor issue in an otherwise very enjoyable stay ♡”

“Great building and maintenance. Always great to book short stay office space. Great friendly staff in reception, always warm and welcoming when I come in. Highly recommend it.”

“Alex made my check-in experience seamless and welcoming. He was extremely professional, courteous, and attentive, handling everything efficiently while maintaining a warm and friendly attitude. His excellent customer service truly set a positive tone for my visit”

“Excellent location. Nice and clean room. Big and comfortable. I find the bed slightly soft but ok. There are 4 pillows so more than enough. You can open part of the window for better airflow.”

“Stayed here last weekend and had a few drinks in the bar. Nice quant hotel room, had no issues with parking or noise.”

“Worth the journey to this place as always. Wedges loaded with cheese, house chilli and garlic sauce. Perfection! :)”

“Fantastic place to stay for getting into London. It may be at the end of the tube line. But it does get you great service, comfortable rooms, fantastic breakfast and best if all, free parking!”

“My recent stay at this airport hotel was a pleasant surprise. As a chain property near the airport, it offered great convenience. The staff were exceptionally friendly and made me feel welcome from the moment I arrived. While the facilities are somewhat dated, the hotel makes up for it with its excellent breakfast. Though the selection was simple, the food was delicious, and the server in the dining area had such a warm and welcoming attitude that it really brightened the start of my day. A solid choice for a comfortable and hassle-free stay before a flight.”

“Stayed for two nights, thanks to a layover coming home from Italy. Perfect location for short term London visits. Took the Elizabeth train to West End one night and caught a bus to Oxford the next day...both conveniently from Heathrow. Room was plenty big enough and comfortable. Staff friendly throughout the stay. On last morning, went from room through airport security in less than 30 minutes. Will gladly stay here again for one- or two-night visits.”

“We visited Jack’s Bar at the Hilton Garden Inn specifically for the Christmas dinner and were absolutely delighted with our experience. We had a wonderful time! The menu was very diverse and, most importantly, delicious. The service was outstanding thanks to the staff. Special thanks to Mishel for the most delicious cocktails, and also to Satish, Sumit, Marian and Alona — an amazing team. At the end of our visit, we were given a voucher with a QR code for complimentary parking. Highly recommended!”

“I recently stayed at this hotel and had the pleasure of being assisted by INARA at the reception.She is truly exceptional. From the moment | arrived, Inara greeted me with a warm smile and a professional, welcoming attitude that instantly made me feel comfortable. She was incredibly helpful,patient, and attentive to every detail.Whether it was answering my questions, arranging my requests, or offering recommendations, she handled everything with genuine care and efficiency.Her positive energy and friendly personality made my stay even more enjoyable. Inara is a great ambassador for the hotel, and her outstanding service deserves recognition. Thank you, INARA,for making my experience memorable.I will definitely return!”