Veterinary pharmacy in Stoke-on-trent

“Fantastic vets been using them for years. Very friendly and my dog loves going to them”

“Took our cat there for a check up and vaccinations, greeted by a nice receptionist. Once we were in with the vet, he took great care and gave some recommendations for keeping our cat healthy”

“On Saturday I had to have my cat put to sleep. The care, love and compassion from Deborah was amazing. Although it was past closing time she waited for my son and DIL to come to support me and she tranquilised Heidi so we could say our goodbyes to her. After she had died Deborah was still talking to her, even as we left I could hear her chatting to Heidi. Such care and true compassion I have never seen before. God bless you Deborah xx”

“Staff and vets are very friendly. Always been happy with their service. They have looked after my dogs for 5 years and I wouldn't go anywhere else.”

“So thankful for this veterinary practice for taking such amazing care of both my pugs over the last 7 years. Both have received the very best care. Bex & Anna most recently have been exceptional. Also had the pleasure of seeing Patti & Eva with both my boys. Amy also absolutely wonderful, who saw the boys up until her maternity leave. The reception team are so friendly and so efficient!! Thank you all Shaz, Jensen & Senna x”

“Excellent service loyal vets lovely and friendly and look after your animal top service”

“Great service and the staff are so lovely and friendly very good vets looking after my dog monty when he needs it”

“Despite the sad circumstances of bringing my cat to this veterinary clinic as an emergency, I was extremely impressed with the care and professionalism shown by the staff. Although my cat was ultimately too ill to recover and had to be put down, the staff were incredibly compassionate and understanding throughout the entire process. They explained everything clearly and provided comfort during a difficult time. I am grateful for their exceptional service and would highly recommend this clinic to anyone in need of veterinary care.”

“Our Belle decided to eat corn on the cob this morning so after a desperate call to the vets to be greeted with a lovely voice of reassurance on the phone . We managed to see a really nice vet who also made us feel at ease . Just wanted to Thank you both for looking after me and Belle in our hr of need x”

“Our Dog, Lulu is well looked after at Medivet. A nice friendly professional practice.”

“Apologies, was l typing five star rating. Distracted by six year old excited that Harry hedgehog returned after been looked after by Rodgers, Brock.. Excellent service. Now have happy boy and resident garden hedgehog.”

“Such friendly staff, my dog went in for an operation and took such good care of her. Really happy all around:)”

“Helped immensely today with a stray cat we took in, we contacted them to advise we had a stray cat and asked for their advice. They advised to head along so it could be scanned for a microchip, we went down, the cat was scanned and the owner was contacted. The cat was 17 years old, deaf and had been missing for a week. The cat was reunited with its owner shortly thereafter. Thankyou for assisting.”

“I just wanted to say a huge thank you to the amazing team at Vets Now Stoke. My dog Kya had been attacked by another dog during a walk, and when I arrived at the clinic I was completely beside myself with worry. From the moment I walked in, Amanda at the front desk was so kind, understanding, and compassionate. She got me some water and took me into a consultation room without delay, which meant so much in such a stressful moment. Katie, the vet who treated Kya, was absolutely wonderful — calm, reassuring, and incredibly thorough in explaining everything that was happening. It really helped ease some of my anxiety knowing Kya was in such capable and caring hands. In moments like this, the last thing you want to think about is finances, but Amanda was once again amazing — patient, clear, and never made me feel rushed or pressured. I also want to say a heartfelt thank you to the man who answered my initial phone call (I'm so sorry I didn't catch your name). I was very emotional and overwhelmed, and he was so calm, kind, and reassuring on the phone — exactly what I needed in that moment. Thank you all for the care, compassion, and professionalism you showed both Kya and me. You made an incredibly difficult experience so much more bearable, and I’m so grateful”

“I just wanted to take a moment to thank each and every one of you. You weren’t my registered vets (as I live in Manchester), but while staying with family in Stoke, I came to see you as an emergency on a Saturday afternoon. I have a 5-year-old Frenchie who’s been in and out of vet clinics his whole life due to chronic ear issues, originally caused by allergies. Over the years, I’ve seen countless vets, been asked the same questions repeatedly, not properly listened to, and given the same advice I’ve already tried time and time again. I often feel fobbed off and, to be honest, like many practices care more about charging for everything than they do about the welfare of our pets. But coming to you was a breath of fresh air. You cared about Joey just as much as I do. Bruce immediately recognised Joey’s anxiety and didn’t try to poke or prod him, which would’ve only made things worse. Instead, he listened to me, discussed what we’d already tried, and suggested a long-term solution—TECA surgery. He spent nearly an hour talking through the procedure, potential complications, and expected outcomes. I’m writing this review two months later, on the day of Joey’s surgery, while he snores peacefully beside me. I cannot thank Bruce enough. Although this is major surgery, I truly believe it will give Joey a new lease of life. Thank you for taking the time to listen, help, and care for Joey as much as I do. And it wasn’t just Bruce—every staff member I dealt with over the few weeks I was in and out of your practice (for eye ulcers and ear infections) was incredible. Chloe and Liam were calm, patient, understanding, and genuinely couldn’t do enough for me (there were panicked tears on the phone - and they were absolutely brilliant!) They always called back when they said they would and showed real care for Joey and his wellbeing. Empathy goes a long way, and that's what differentiates your practice to the rest, each and everyone of you made me feel seen, heard, and supported—not just as a pet owner, but as someone who truly loves their dog. That level of compassion and consistency is rare, and it’s what sets your practice apart. Thank you, from the bottom of my heart, for being everything we needed and more. Thank you all for making both of our lives hopefully so much easier after this surgery. Although you’re not local, I’ve now changed my vets—and the hour-long drive is absolutely worth it. You’re not just my emergency vets anymore—you’re my everyday vets.”

“Excellent service and very polite. My dog actually enjoyed her experience and looked forward to seeing them! Odd considering she was spayed!”

“Delivery to them 19/11/24 was treated excellently from start to finish from all members of staff gatehouse/ goods in office and warehouse unloaders very quick turnaround and offered hot drinks/ toilets whilst they unloaded me keep up the good work...”

“A calm place that superbly cater for cats only.Every care is taken and the appointments are longer to help the cats settle.Jodie and the team are truly special.Would recommend to any cat owner.You will not be disappointed.They hold free evening talks on cat care and you learn so much and meet other cat owners.The staff are all cat owners/lovers.”

“Fantastic staff..the reception staff are wonderful and welcoming..very caring all round.. very efficient. I'm a very happy fur baby mum.”

“1st time using this vets I met lots of friendly staff who made the experience very warm and friendly The care for my border collie was second to none.Above and beyond in every way.”

“Speedy, efficient service with an understanding vet, who listens to the person that knows her pet inside out. An extremely helpful clerical officer, who patiently guided me through the insurance claim process. My little dog is on the road to recovery, thank goodness.”