Pet grooming in Cardiff

“I have been with Richard and Vale Vets for the last 10 years and I have had nothing but a great service throughout those years. More recently this past December my dog Lexi who is now 13 years old went in for a general check of health, but Richard discovered a mass growing in her stomach. It was not looking good for Lexi as she was an older dog. We didn't know how she was going to react to surgery, we didn't know whether or not she would survive the anesthetic and we did know how much of the mass had integrated into the rest of her body. We made the decision to go ahead with the surgery to give Lexi the best chance of surviving. Richard and his team went above and beyond to care for Lexi and I could never have asked for a greater group of people to care for her. Somehow Richard managed to remove a two kilogram mass from Lexi, Lexi only being 18 kilogram to start with. The surgery was successful and Lexi had come out of the anesthetic. We went in to the surgery to meet with Richard and to see Lexi for the first time, we were given all of the options where it was a 50/50 chance whether or not Lexi would survive the night and we made the decision that we would care for her at home regardless of the outcome, which we had the full support of Richard and his team and again I echo that they were amazing and went above and beyond their job and they there responsibilities. Richard didn't have to do this but he kept in touch with me. He was about to go on holiday with his family, but he kept in touch with me all the way through the night to make sure that Lexi was still going strong. Lexi made it through the night. Lexi was back at the surgery the next day to have a check up, watching her walk back into the building was one of the proudest things I've seen that old dog do. She was greeted with affection from everybody and by this time everybody had heard the story of Lexi and everyone was truly amazed that she had pulled through what was a horrific surgery. We are now three months on and Lexi is doing better than ever. She is running around with our kids, still thinking she is still a puppy. Lexi would not be here if it wasn't for Richard and the team at Barry Vale Vets. We could never thank you all enough.”

“I had the privilege of being assisted by a friendly and kind young gentleman, whom I believe is named Hashnim. Despite looking busy, he took the time to help me find the product I was searching for. He even squatted down to check thoroughly. This young man is truly amazing—his exceptional customer service shines even in a high-pressure environment. Merry Christmas to you and your family! Keep up the great work!”