Pet store in Cardiff

“I had the privilege of being assisted by a friendly and kind young gentleman, whom I believe is named Hashnim. Despite looking busy, he took the time to help me find the product I was searching for. He even squatted down to check thoroughly. This young man is truly amazing—his exceptional customer service shines even in a high-pressure environment. Merry Christmas to you and your family! Keep up the great work!”

“Great attitude from the guy behind the counter about 5pm”

“After so much confusion and worry. We spoke to Steven and so glad we did. what a lovely attentive, professional employee who went above and beyond to sort our problem. I cannot go into details as it’s confidential. We were on the cusp of changing pharmacies. as long as Steven remains an employee we won’t be changing. Completely restored our faith. Thanks Steven!!!”

“Good at sorting your prescription and liaising with your GP”

“Credit where credit is due as they say . I would have agreed with negative reviews before but I believe the pharmacy workers were completely overwhelmed with the volume of work . My recent experiences have been excellent. Phone answered promptly, polite and efficient. A tiny pharmacy serving a massive area . They’re doing their best and the improvement is obvious . Thankyou”

“Excellent friendly staff nothing is too much trouble”

“Very efficient, and the pharmacists are friendly and helpful. Always walk away impressed by the service I've received here.”

“I have never had a bad experience at this pharmacy. I was seen today by a lovely lady in the consultation room who helped me with an ongoing sinus problem and sorted me some antibiotics, all the staff I’ve encountered here are very kind and helpful. I have seen poor reviews about the ques however any time I have had to que it has gone down fast and medication is given within 10/15 minutes.”

“The amount of extra work the staff have had to adapt to and the time they still have to reassure and care for me is incomparable to any other pharmacy I've used and to see some of the negativity by a very small minority is heart breaking. These people are risking their well-being every day to serve our community. I know I'm fortunate to be taken on by them with my complex needs, after failure of service by all other pharmacies in the area. I would advise the small minority of people to try elsewhere before passing judgement. I am so thankful and witness that gratitude by members of my community on a daily basis and my post will hopefully add balance and show gratitude by the majority of our community.”

“This pharmacy has always been very obliging. They have done their best to assist me with the needs of my elderly parents and have always been very courteous and helpful whenever i have had queries. Recently, my mother hadn't received her blister pack on time, and when I informed the pharmacy staff, they took it to her home personally that afternoon. I can not thank them enough. Would highly recommend.”

“I use this pharmacy regularly & while it is often busy the staff are helpful, polite & efficient. Best time to go is after 2.30 & before schools are out.”