Pet store in Norwich

“Bought a garden hose here today and the assistant so kindly put the connectors etc together for me - really helpful as I am a bit 'DIY-challenged'! Such impressive, helpful service.”

“Always fabulous service in this little shop. Everyone more than happy to help. Generally a good vibe all staff are friendly and chatty. Special thanks to Lisa today who helped the ‘dinosaur’ use the Evri return machine! X”

“Lovely shop and staff are always very helpful. Some really good products too. Such a treat going there and the coffee is amazing.”

“I have bought two guinea pigs and visited the vet team as well. Very helpful & kind. I even called them for some advice and they were happy to help me!”

“Amazing Service from Rachel at pets At Home Longwater I had an issue with worming treatment and was feeling stuck, but Rachel went above and beyond to help me. Great advice. She patiently sorted everything out, including helping me with the app. Her friendly and professional service made all the difference. Great job—thank you so much, Rachel!”

“Did a click and collect on holiday my dog was poorly…very handy”

“Always helpful and polite. Prices pretty average, but several items worthy of a special trip. Rarely have to go anywhere else for my pet products.”

“Lots of different pet food. I wanted to get something totally different for my dog, I come out with some goodies! Lovely staff too...”

“Had a click and collect order to get today, I was served by the store manager. Very helpful and friendly, I asked for help carrying the 10kg sack of dog food to my car as I was carrying my child, straight away, he did that. Fast, easy and pleasant transaction. Will be visiting again when in the area.”

“Brilliant service. The lady was great and helpful. And are new little guinea pig steve settled in very quickly and his little chatterbox”

“My cat has recently seemed to be a bit off his food so I thought I would go and ask for some advice. When I walked in the store there were a couple of young ladies on the till who immediately greeted me as I walked in. I went over to the cat food and I noticed someone putting some items on the shelf so I asked them if they could help me. His name was Josh and I explained what was happening and he made some suggestions that I could consider, no hard sell or anything. I chose what I wanted and when I went back to the till a lovely girl called Darcy served me who was really smiley and happy. Great service.”

“I ordered a 20kg bag of the wild bird food (fine mix) this morning. It was delivered this afternoon. Good value product, good service and good people.”

“Good old fashioned pet shop, went in for a new lead & came out with a lot more. Good, old fashioned service... Such a shame that shops like this are finding it difficult. Support local business and they will survive.”

“⭐️⭐️⭐️⭐️⭐️ Outstanding service from Aaron – a gold standard experience! From the moment we called Maidenhead Aquatics in Norwich, Aaron went above and beyond. He patiently took two calls in advance of our visit, talking us through every detail of how to properly prepare our aquarium. His advice was clear, thoughtful, and so reassuring. When we arrived in store, Aaron truly shone. He took the time to educate us about each species, carefully guiding us through the options and helping us create the perfect, harmonious environment for our fish and invertebrates. It was never about selling – it was all about the welfare of the animals and ensuring we understood how to care for them properly. Thanks to Aaron’s expertise, we left with a well-balanced and beautiful community: a Snow White Guppy, a Rainbow Guppy, a Neon Tetra, two Yellow Shrimp, and a charming Zebra Nerite Snail – plus one very happy niece! The knowledge, care and genuine passion Aaron brought to the experience was second to none. He made us feel confident, excited, and completely supported as new fishkeepers. We couldn’t be more grateful – thank you, Aaron!”

“Brilliant service. The groomers were patient and kind towards our rescue dog on her first groom. Will return every time.”

“My cockapoo had her first cut today.. and was really worried she was gunna look silly or too short as she had a few matts in her fur and I knew he had to go short. But she looks amazing!! Very happy with definitely be back”

“First visit since new owner. Absolutely a great place to visit, such friendly and helpful staff, very welcoming and my dogs loved everything I purchased. Will definitely come back soon.”

“Got some male and female guppies. 4 platys 2 other long fish All for a cheap decent bargain but the more you buy the cheaper it becomes like a deal. Definitely love the red platys and the guppies as they add so much colour”

“Always obliging and in the event of out of stock or special requests order by Tuesday for Thursday delivery.”

“Purchased a pet laundry bag, perfect size. Speedy delivery. Was so impressed, ordered a bag of the natural treats again great service and reasonable price. Helpful and knowledgeable with the choice for my dog. Thank you. Will be back for more.”

“Nice people, very friendly, shop well kept.”

“Penelope is so good with animals and is an expert at ultrasounds. Would recommend her services 100%”

“Very clean and tidy and not overcluttered like some other charity shops.”

“This business is in its infancy but I'm impressed with the early production.”

“Great shop for lots of everyday things.”