Outdoor clothing in Stoke

“Always nice service, and a good stock for a small shop. Plus profits go back into County Scouting, helping all round.”

“Well laid out store with great stock. Really friendly and helpful staff with great prices. Good stock of timber and you can easily get it cut to size. Lots of choice in wot king clothes. Definitely top class store.”

“Great staff! Friendly and helpful”

“Great shop, I took an anorak (3 years old) to have a zip redone, coat was returned within a week. Staff superb and made everything easy.”

“Staff didn't pester you. Choose at your leisure. Can't vouch for the quality of the stuff I bought but having the reigns exchange details so clear on the receipt is a good idea. I have bought their own brand Merino Wool base layers so I will report in performance when I return from my -20C day time winter photographic trip from Japan in February - I will be relying on these base layers WE!”

“Contacted the Hanley ( Stoke on Trent) store with an enquiry. Spoke to Caitlan ( hope the spelling is correct )- her customer service was excellent- taking the time to find an answer to my enquiry and to give advice. Excellent customer service and a credit to the store.”

“Bought an excellent pair of walking shoes, very comfortable and well priced, helped by the very professional young woman, named L Rogers, definitely in the right job. Thanks once again Brian”

“Have visited this store several times as we visit the area on a regular basis. Have always found the staff extremely friendly and helpful. From sports clothing to camping equipment, this store has a huge amount of stock. Great prices too.”

“Purchased from this company twice. On one order I had to return the products as I ordered the wrong size( my mistake).. Customer service was really helpful. They responded very quickly to my calls and emails. They refunded me quickly. The products I kept were all good. High recommended”

“Visited today to buy some new running shoes, with very little idea of what I needed as a very new runner. I was served by Andy and he was absolutely brilliant. He shared his knowledge and understanding of running to guide me to the best trainers for me. Thank goodness for Andy he certainly made my choice a lot easier and I am so very happy with my shinny new runners. If you are in the market for a new pair or additional pair of runners I would totally recommend you go to Pau and seek him out. Thanks again from a very impressed new runner.”

“Went in initially to get a tie for a funeral I was attending. I explained I had a dark blue suit so the chap went through some options with me to compliment my suit… settled on a standard black tie… when I got home I realised my shirt had a mark on it and wouldn’t have time to have it cleaned and pressed so popped back in and he showed me some options from different price ranges. Got my size perfect first time and even steamed it for me… great service, very knowledgeable and great prices. Clothing seemed very well priced especially for a small independent retailer… the range was surprising too, lots of stock, well lit. Very happy customer will most certainly use them again for my future needs.”

“Beautiful store with a wonderful range of Clothes, Wellies and Boots. We return often for the great service and knowledge the team have. Special thanks to Richard and Meg. Highly recommend”

“Great tackle shop, Paul is very helpful and knowledgeable.”

“we had the most amazing day here looking at the animals! the shire horses are so beautiful and we were able to stroke them as well as listen to a talk about each of them. The centre also has otters and foxes which we were able to learn about whilst they were being fed. Honestly, the most incredible place with such friendly staff and beautiful animals - will definitely be coming back!”

“Great service from Connor at the desk (and phone) and Colin who did the fitting of my roof box. I only paid for the fitting so I didn’t have to worry about getting the box home and dealing with the packaging but I’m extra glad I did as Colin was great at explaining stuff for me. Very happy!”

“Last week we popped into this shop for some walking boots for myself. The assistant who was on duty was excellent, I purchased a pair of walking boots and two outdoor jackets, which I was advised on. One was for walking, and one was because I wanted it, The assistant was very knowledgeable about the products in the shop. I thank you for your help. This weekend I went walking and my purchases were excellent due to the weather and ware, I would highly recommend you shop here.”

“Very nice staff who were quick to ask me what I needed and were very much on the ball with what those requirements would entail. They are also rather anecdotal which shows a passion for outdoors activity and a practical know-how. The shop is also very well organised with a clear presentation of the different sections of items which means a quick shop is possible if you're needing to grab some essentials (which is something reflected in many Millets/Blacks outdoor shops). This shop also offers a student discount which is a massive help considering the costliness of certain items. All in all, a very handy shop which is well kept and well organised: I can't fault it”

“Great place, good prices, staff are chatty n friendly too,”

“Although this is a national chain, I have always had a very personal service, the regular staff are very knowledgeable and have only sold me quality, functional goods that really work in the real world. On the rare occasion that I have had to return goods, the after sales service was excellent. I will, and have returned to this shop for many years.”

“Excellent customer service, couldn't do enough for us, were finding extra stock and wanted to order pieces in to complete our authentic costumes. Great.”

“Well I have just been to Trespass at Trentham to return an item I bought online. I must say the customer service was brilliant the young lady sorted my refund whilst a very knowledgeable gentleman provided me with everything I needed to know about keeping warm and dry in very low temperatures. It also said 60% off so bagged myself several bargains at the same time. I must admit when it says 60% off you don’t generally get great bargains but this was a genuine sale unlike several other stores whose sales were not half as good as the ones in this store. It isn’t often that I am able to say I have received excellent customer service but today I can so feel they deserved a mention to show my appreciation. So thank you both very much! xx Happy Friday everyone!”

“Friendly and helpful. Had a big sale on while I was there so got a load of skiing stuff for next season”

“Great selection of stock. Some good deals and I was helped well by the staff. The staff helped me to use my blue light card. Thanks a lot for telling us where the nearest bathroom was also!”

“I was amazed to see how professional and polite staff was, store was clean and organised. Very impressive.”

“Yesterday I purchased a pair of boots from the Affinity store at Talke. Stoke on Trent. The assistant named was Dawn who helped me. She was friendly, polite and very good at her job, nothing was too much trouble for her . Thank you Dawn .”

“Nice shop plenty of gear and clothing , staff where friendly and very helpful indeed .”

“Staff great, always pleasant and helpful. We often buy the 2 dine in meal, usually very good, but had the pork belly tonight, and literally there was no pork at all, it was all fat. A one off but won’t be having it again”

“Fast delivery to store, good communication, friendly staff and a quality item”

“Good shop - brilliant staff, really helpful and pleasant - nothing too much trouble. Clothes nice but a bit pricey”