Comfortable store in Romford

“What a lovely place. From first booking our afternoon tea to arriving, Kelly was great. Our groups food intolerances were catered for extremely well & everyone enjoyed a delicious & plentiful afternoon tea. We had lovely fresh sandwiches, warm soft scones, not dry or crumbly & a large variety of delicious cakes all served in authentic crockery, a nice touch. Even our dog was welcomed just as much as we were. We had to take our leftovers home as we couldn't finish all of the delicious cakes, a welcomed treat later on. Thank you to Kelly & Eastbrookend tea rooms for a lovely afternoon tea. We'll be back & would recommend!”

“Took my Ford Focus in today due to an issue with the AC blowing hot air. The garage quickly identified the fault and resolved it with no trouble. Highly recommend this place — great service!”

“The older guy I think his name was Rich was really great with his help and I loved how he called me sir, it really took me back to the 70s and 80 when the customer was always made to feel special ,thank you.”

“Thank you so much. I was unlucky enough to get a big nail in one of my tyres on Xmas day 2025, I really appreciate your employee who had decided to come in for the morning and waited for me even though when I called at 11.49 he was just packing up to go. Wishing you guys a merry Xmas and a prosperous 2026”

“Fantastic products and designs. The t-shirts are a good fit and generous size. Ordering process is easy, website is easy to navigate.”

“Local, professional and personal Customer Service still exists! I am so glad I bought my induction hob from Appliance Giants and had them install it too. Advice from and communication with Jim was just great. I'll be back! Thank you so much Appliance Giant.”

“Very good quality ottoman beds, not cheap rubbish, I was impressed with workmanship from factory, very good range of mattresses with different price ranges to suit all budgets, and very good people who own the shop, they also have other furniture that looks good quality, delivery driver was good man too. We are very happy with our ottoman bed”

“Craig Woods is extremely professional and reliable. He always makes sure everything is organised perfectly, and all products are sorted and delivered super quickly. Excellent Service every time, Highly recommended.”

“So impressed. Food was amazing. Very busy but staff so attentive. This restaurant is an absolute gem. We had a selection of starters. Everything was hot and delicious. Main courses were amazing. We shared desserts. Again was faultless. Many thanks for a great evening”

“Delighted to see the new manager is a manger we recognised from a different shop. She was always so accommodating. Today was no different. Me and my daughter came in. I am in a wheel chair. My daughter could move me around freely. Every item was well displayed. The shop was clean and tidy. The customer service was spot on. We were served by the manager who really helped my daughter with her purchase. She was helping other customers at the same time but always made sure she checked back with us. We was also helped by another young lady who was very polite and very helpfull. Nothing was a problem. Thank you and we look forward to our next visit.”

“I had a fantastic experience in your Romford store today Portia was absolutely amazing with me and my child she was friendly warm caring and was so patient she was really approachable honestly she was amazing so helpful schuh well done on your staffing at your Romford store 5* from me Thanks so much Portia we need more people like you in customer service settings”

“Was looking for separate undercounter fridge and freezer units. Arrived as they were just starting to pack up (4.30 approximately). Managed to find two units I was happy with for a reasonable price. They were able to deliver the same day. New units plugged in by 6.30. After a few days, I noticed the fridge wasn't as cold as I expected. Left it a few days longer adjusting the temperature in case it was my fault for not using it correctly. Phoned the shop, explained the issue. I expected to be told it needed re-gassing or maybe new thermostat. They wasn't able to provide an engineer to look at it but instead came the next day and replaced the fridge completely. Very fair prices and very good customer service. Would recommend”

“Went in store today to get some new hinges for a kitchen unit as it was broken. I have no experience of fixing stuff like this but took the old hinge with me and spoke to Ray. He found a new hinge that was very similar, explained what to do and off I toddled. It's now fixed, was super easy and I'm a very happy customer! Thank you so much guys I shall return :0)”

“Very friendly staff. Shop had all the items.. Shop used to even order items we needed. on request.”

“All i can say is thank you for there service. I bought A cheap quality furniture for my office and i am very happy with there service and product they supplied. staff in Romford was very helpful.”

“I bought this lovely triple tier vanilla wedding cake for my wedding. Great service, delicious cake and I had no issues. Customised myself and they delivered it to my satisfaction. Everyone enjoyed the cake”

“I had an absolutely fantastic experience here. Dan, the manager, was absolutely amazing, indescribably helpful and friendly. I would say he deserves a promotion, but he is already in the right position! I would absolutely recommend paying this store a visit if you ever get a chance!”

“Our experience here was fantastic. Friendly and helpful staff, creamy and tasty coffee, and a calm and welcoming atmosphere. Thank you. We will be back”

“Shout-out to Zaid for incredible customer service. Respectful, chatty, joyful.. thank you for making my visit a wonderful one!”

“Delicious biryani for £4.00 makes this amazing value - and they make authentic Italian coffee as the barman/owner used to live there. Better macchiato than any of the high street chains and the price is 50% cheaper”

“Great body repair work done on my new BMW X1. Looks like as if I just purchased from the show room. Staff were polite and helpful. Would thoroughly recommend the Steer Group!”

“Most staff are lovely and very helpful. Easy to park. Just difficult to get there atm with the closure of Gallows Corner”

“Staff was very help and gave good advice. Very professional”

“Very good customer service from Emily. They did help to get refund & also ordered new ring on da whole journey Emily was soooo helpful. ❤️”

“Quick service without an appointment, fitting and purchase speedily processed. Female staff member was polite, smart appearance, friendly, informative and a pleasure to deal with. Highly recommended. A Very Happy Customer who will be returning as per usual.”

“Fantastic place for all football needs. The service is always top-class, and today the team went above and beyond with their customer care. Highly recommend — thanks again to the team.”

“Fantastic place. Owners are very friendly and flexible. Our three cats were very well looked after, well fed and happy. Accommodation is clean and well maintained with plenty of room for the cats to move around and exercise. Would happily use them again and have recommended to friends and family.”

“Ordering always goes smoothly for me. And clothing always on point in my opinion. Highly recommend.”

“Matalan Retail Ltd is a British clothing and homewares retailer based in Knowsley, Merseyside, founded by John Hargreaves in 1985. In August 1988, its operations director at the time, Duncan Sullivan, transformed Matalan into an out-of-town warehouse-style, membership-only cash-and-carry business, inspired by Sam's Club in the United States. The membership-only model was phased out by March 1998. Matalan's turnover grew from £26m in 1992 to £800m in 1998, with over seven million customers and a £1bn valuation on the London Stock Exchange. As of June 2024, the retailer has 230 locations domestically, as well as a number of franchise outlets in the Middle East. The retailer is a wholly owned subsidiary of Missouri Topco Limited, a holding company which is based in Guernsey, and is controlled by the Hargreaves family.”

“The staff are really friendly and will help you find the right items you need. It is always a pleasure being served by Dawn who was helping my son in the fitting room. She was so kind and helped him to see if the clothes were the right sizes. I hope head office recognises her and gives her a raise”